Aspen Velo Bicycle

We rented here in 2015 because they had bikes in our sizes. We came back again in 2016 but decided to rent elsewhere because the owner was rude and demeaning. We found another shop with similar quality bikes, lower prices and nicer people.

Bought a new Santa Cruz Nomad Carbon from the shop on eBay. It was a good deal but arrived with the wrong sized seatpost, 30.9 when it should be 31.6. This could damage the frame. The ad had no detailed description so there would be no way to know the seatpost being supplied was too small. I contacted the owner to request the correct post and even offered to ship the incorrect seatpost back. He replied «The bike you bought came with the seatpost supplied. We don’t want it back.»
I have never dealt with a shop that wouldn’t take care of this sort of thing. Pretty surprising and disappointing.

Aspen Velo is well-​equipped and the staff and owner are extremely good and helpful at customer service. My negative experience occurred when my traveling companion rode one of their bikes for ten minutes and found she was not comfortable on it. The owner refused to not charge her for the minimum two hours.
It is completely within his right to do so. However (and despite his offer to give us more time for free the next time), had he instituted a ‘return’ policy we wouldn’t have had to suggest that had Aspen Velo been a bit more kind we and others who read reviews on Unilocal would have brought them enough more business to compensate.

The guys at Velo couldn’t have been nicer. Helped us rent the right type of bike and helped with which trail to take. The even let us just lock the bikes up outside the shop after they closed. Couldn’t ask for a better experience.

RUDESEST STORE OWNER EVER!!! How are you in the customer service industry??? This guy has a persoanlity of a phone book. Never buy anything from this place. Best of luck dealing with this champion.

People inside were extremely rude. Customer service = 0.
Plus, their prices are double some of the other bike shops in town.
The guy inside nearly had an anxiety attack when I told him his prices were high, and cursed me as I was riding away.

Quoted $ 150 to have a bike packed up for shipping (no, not including shipping). This would require:
1 Cardboard box.
1 Roll of bubble wrap.
~10 Zipties.
Some Tape.
~20−30 minutes labor.
Sorry, but even for Aspen, this is outrageous.

We’ve rented bikes in a few different mountain towns and this was one of our best experiences. Mike clearly knows his stuff and he’s very helpful. We rented his premium road bikes and they didn’t disappoint; great quality and well maintained. My bike had SPD pedals already but they put on my friend’s speed pedals for him. Gave us good advice on routes and was accommodating about return times. Overall, a smooth experience and great, friendly service. Price was exactly what we expected. We’ll be back.

Michael was very helpful all week. I was coming out from California and wanted to make sure I got some mountain biking in while in Aspen. He responded to my email questions promptly and professionally. He was even willing to help me on a last minute ride and pedals. There are lots of bike shops around so service is what counts.

There are about 6 other bike shops in town, take your biz to one of them, not here! Although some of the workers here may be nice, the owner, Michael, is a real jerk. Very unfriendly, not professional, and flat out just rude! You would expect much more from a store owner who has competition around town. I will NEVER give business to someone like this… again, take your biz elsewhere!

If you want to rent a road bike while in Aspen — this place is A-​OK
Located right in the middle of Aspen (down the street from the Jerome) –its convenient and reasonable. Highly suggest making reservations online days before you arrive: they require a credit card — but, they don’t bill you until you return the bike. Rates are competitive — selection of bikes, sizes, etc is very good (from Raleighs to Seven) Bring your own pedals — they are happy to put them on for you & do a ‘quick fit’ — seat & handlebar handlebar adjustment.
One other thing — you will sign waivers galore — including the one about not putting your gears in the ‘big/​big’ position ’ — according to the set up guy «you can blow out the rear derauiller and spokes on the back wheel! if you do — I never heard of that one. but, he rents alot of bikes. so I guess anything is possible. Finally, You might want to bring a wet rag for a wipe down — my road bike looked like it might have gone off road on the last rental and they didn’t clean it.