Astoria Cleaners

I have been a long standing customer with Astoria cleaners, and went thru 3 different owners.
The current owner Steve leaves a lot to be desired when it comes to customer service. there have been times, I have been dissatisfied and it was ultimately resolved, but Steve’s attitude is always, he is right and everyone is wrong, At the end of the day, clients keep you in business, and if you are willing to loose business because, you don’t like the fact that you have a dissatisfied client, because you think they are difficult then so be it. I expect my clothes to be clean when they come back and several times, they have come back with out being cleaned properly. So now he has lost my business and my daughters.

Maybe my expectations for cleaners here in New York are far too high, but I have been nothing but disappointed with every place I’ve tried — Astoria Cleaner, unfortunately, was not an exception. The prices were relatively on par with surrounding cleaners (though I still think the price point for all these places is insane), and the quality of service was decent — they do a great job in post-​press handling and preventing wrinkles before pick-​up. My major complaint lies in regards to a silk tie I had cleaned. After speaking with the attendant, pointing to the stain and the attendant saying that they could take care of it, I was quite disappointed upon pick-​up when the stain remained and a different attendant informed me that they cannot remove stains from silk ties — information that would have saved me $ 5 if they had told me at the outset.
Note: I would pick Astoria Cleaners over Ferrari on Ditmars any day of the week — prices are comparable, but AC puts out better results.

I’ve been coming here for two years, and have never been disappointed. They have done our dry cleaning, laundering and various alterations in a timely and affordable fashion. The staff are also great!
I will even be completely honest and say that they lost a shirt of mine, admitted their mistake, paid to have the shirt replaced, and we all moved on with our lives. This is the kind of integrity that makes me happy to support ANY business.

I’ve been going here for 3 years and my only complaint is that it is super expensive to do oh dry here.
They just updated their washer and dryers, which is nice, but to do a 3x load is 4.25 and a 4x load is 6.50. The smaller one seems smaller than the old ones.
Eh I’m a bit disappointed. Last time I did a wash and fold they used cheap detergent.
The staff is friendly enough — and there is a woman I love when she’s there.
If you have small loads and can get there early on a Sunday then you’re set.
But it’s gotten pricey.

A year ago I tried Astoria Cleaners. I was worried about dropping off my cloths with the driver since I live far away from the store, I didn’t know what to expect not having my receipt after dropping off my cloths. I have to tell you that they have the most amazing service not only in Astoria but in the entire New York City area. I’ve been living in the city for the past 14 years and I absolutely love the service here. Silvia is an exceptional attendant and she will give you an absolutely fantastic customer service experience. Even though I never met her in person she treats me like I am a VIP every time I call– I always feel secure my cloths will be well taken care of. I mean every time I drop off my cloths with the driver she checks piece by piece to see if there are any stains or anything else that requires especial attention. Stop looking around and call them to take care of your cloths. You won’t regret!!!

I have nothing but great things to say about Astoria Cleaners. My laundry and dry cleaning is always done very well (I’ve rarely had complaints in 4 years, and I’m a perfectionist), and they even have the same woman wash and fold my clothes each week. They don’t lose things and I never find someone else’s socks in my laundry (meaning they don’t share machines between customers). It’s as easy as it gets– they come pick up my laundry and dry cleaning and drop it off at my door on a regular schedule every week, and my credit card is automatically charged. They also have an online portal where you can schedule pickups and drop-​offs and leave notes. Who’s ever heard of that for laundry and dry cleaning?
Steve (the owner) and Sylvia (the woman who answers the phone when I call) are amazing and so friendly and have some of the best customer service I have ever experienced. Sylvia will do everything she can to make sure I am happy, even if I flake and need them to come ASAP with a very fast turnaround she makes it happen. Once I was about to go on a trip and I noticed one of my clothing items needed repair. I pointed it out to Steve when he came to pick up my clothes, and two hours later he showed up with my item repaired! That’s customer service. I cannot recommend them enough.

These folks are polite, quick and efficient. I needed a ton of bedsheets washed before I left on vacation and they:
1) picked up the phone (super early)
2) picked up my sheets (early enough!)
3) dropped off my stuff before the scheduled time
4) were affordable!
5) were super nice!
Those 5 reasons are good enough for me to go back. :)

I love this place. Their detergent smells SO good. The delivery guy is friendly and patient. They accept credit cards. Every time I’ve had them pick up and deliver, they do so on time and deliver my clothes back to me by the next day. They always follow any instructions I give (i.e. please hang dry). I deducted one star because they are a little pricey, but I am still going to use them because they’ve done a lovely job all the times I’ve used them so far.

I threw my back out last week and through lots of procrastination had 30LBS of Laundry. HMMMM how am I going to do this now:). I settled on Astoria Cleaners and do not regret my decision.
I usually add my own Tide Pods to my drop off when doing the laundry (because they don’t usually use enough) not with Astoria Cleaners. They picked up my laundry and dropped it off in perfect condition. The white where whites, the colors were bright.
I should also mention the woman who answers their phone is very nice and helpful and the delivery guys were professional.

I have been coming here for over one year. Reliable, they pay close attention to detail, and friendly staff! I come all the way from college point because I trust only this place with my clothes. Highly recommended!

I tried these guys for the first time this weekend and while largely satisfied, I did have some concerns. First the good: I used their wash and fold pick up and drop off service. My clothes came back exceptionally clean, folded well and sorted by type (shirts, pants, etc), a service which I haven’t always gotten from other wash and folds. They were also very good about making sure that their drop off time worked for me and that I’d be available for drop off and even managed to do the whole thing in the same day.
That said, when I first called them I was careful to inquire about their pricing, pick up minimums, and ability to get it done in one day and was happy with what I heard over the phone. Upon receiving my receipt, however, I saw an additional charge for rush service which had not been disclosed and a surcharge for my laundry for each pound over 20 resulting in a bill substantially higher than the other wash and folds I’ve tried in Astoria. When I called them to get some more details about these charges, I was told that it was handled by the «Laundromat Ladies» and that they would get back to me. At this time, I’ve yet to hear back.
In summation, great service, excellent about delivering around your schedule (though they could only pick up between 8 – 9 am on Saturday), but make sure you get every little detail about what you’ll be charged unless you want to experience some sticker shock.

Highly recommend astoria cleaners (the real Astoria Cleaners). I’ve been a happy customer for years. I do dry cleaning — shirts suits coats etc– and have never been let down. I found them after five of my dress shirts were ruined by another establishment on 24^th avenue because they didn’t follow directions and dry cleaned rather than do a wash and press as the tags indicated. The service is terrific. They pick up in my lobby and always drop off in a timely fashion. They have my name and credit card on file so I save time with each transaction. They go the extra mile, making recommendations when I need something sewn or looking for cuff links for me (that it turns out I lost at home). Sylvia in particular is amazing. She always takes care of me and communicates clearly and kindly. I hope they pay her a lot of money. On the few occasions I’ve communicated with Steve, the owner, I’ve found him to be responsive and responsible. Astoria Cleaners is a terrific small business and I couldn’t say more positive things about them.

I dropped all of my laundry off for the first time with Astoria Cleaners and have zero complaints. My button down shirts were hung and wrapped in plastic garment bags for protection, and everything else was folded nicely. Overall, a very positive experience.
The only thing I will say is that Unilocal says they accept credit cards and as another reviewer noted, it’s actually cash only. It doesn’t say that anywhere in the store so just be sure you have some cash on you when you go to pick up.
I’ve dropped some more delicate items off to be dry cleaned which was a tad more expensive, so we’ll see how those turn out!

DO NOT USE THIS PLACE.
I’ve been a loyal customer for over 1.5 years. One day, I get my laundry back and ALL my whites were turned pink. They had put my pink yoga towel with all the whites! I called them 5 times to speak with the manager and get a refund and they kept fending me off, saying he’s usually in around 8pm and that he’ll call me then.
AWFUL service and sense of ethics. Stay away.

Dear Steven c!
i want to thank you spacial foe your care, great vibe, nice person and very care ! i soo glad that you fix the problem! thank you!
i didn’t know you the new manager. good to know! wish you best! thank you

Turns out they DON’T accept credit cards. So far, that’s the only downfall of this establishment. Just slightly frustrating.

Extremely satisfied with their services. I was amazed with how they picked up and dropped off my laundry within a few hours. Even though I requested to be charged a rush fee, they didn’t add it on which shows the company values their customers. Clothes came out great and smell even better. I will be using them going forward and highly recommend.

I understand that since my last review that new owners came into play, so this is an updated review on my more recent interactions with this place.
Overall, I’ve been very satisfied. Everything comes back as it should… well cleaned and pressed. Their delivery time offerings are very reasonable and they are always able to accommodate my schedule.
I recently had occasion to send a special dress to them for cleaning, and I included a note saying that I wanted them to be extra careful… that the fabric was antique. They apparently did take note and returned the item to me a few days later, but alas a very small stain was still on the dress. When I called them about it, and to indicate my doubt as to whether they’d seen my original note where I spelled out exactly where the stains were, they immediately knew what I was talking about and again referred to the fact that since the fabric was antique, that they were very concerned about damaging the garment, and for this reason couldn’t be as diligent about trying to get the stain out. And so while they agreed to take the item back and try a second time to get the stain out (but were unsuccessful), more than anything what I appreciated was the fact that indeed, they had clearly noted and remembered what I’d said about the fabric, and that they’d taken it very seriously.
Update as of early 2016: I’ve been using them more for laundry service (vs just dry cleaning). The laundry service is quite pricey. I don’t have the luxury of hoarding bags and bags of laundry to send to them all at one time, so I usually have them do just one large sack of laundry at a time. Sure, they pick up and drop off and wash/​fold the laundry. However, one large sack of laundry ends up costing me about $ 24 (and other times, $ 27, for a ‘separate wash charge’, whatever that means??) I’m sorry, but even with pickup/​dropoff and folding, $ 27 is highway robbery for less than one full duffle bag of laundry. Even with their having a ‘minimum’ poundage, and even with my asking for Low Heat Dry (which adds maybe another 24 minutes, or 75 cents, of drying time?), it’s still much more than what I’d pay to do it myself (about $ 10 for two machines and then one dryer). For this reason I don’t use them very often for laundry.
Also, they often get drop-​off times mixed up. Sometimes they don’t take note of when you want your laundry dropped off and other times they simply pick a time without confirming with you first, and you find your doorbell is ringing unexpectedly. This has happened to me many times where whatever system they are using to record customer’s desired dropoff times, their system is simply not working. Sometimes when I call to ask where my delivery is, they act as if I never scheduled a delivery time. Another time when I called to set up a delivery time, they said I already had a delivery time set (even though I myself had not yet indicated to them when I wanted my laundry delivered).

I spoke too soon. They dried my No Dry clothes again. Nothing was ruined, but I use that option to protect the quality and durability of my clothes. However, they allowed me to use the Unilocal check-​in discount (ask the delivery pickup person). So I’d say those 2 things balance out for now.

Regarding their dry cleaning: I had a jacket dry cleaned here recently. The staff I spoke to were all very nice and helpful. I did think their prices were a little steep, comparable to prices at some of the more expensive dry cleaners I have used in Manhattan. They even charged me extra for the belt on my jacket, which I thought was silly.
As for the cleaning itself, I’ve had some really bad dry cleaning experiences in NYC (things came back ruined, shrunken, etc.), so I didn’t have high hopes for this place. Surprisingly, my jacket came back freshly cleaned, all stains removed, and even ironed. The only visible damage caused by the dry cleaning that I can see is that many threads on the buttons and buttonholes are now loose.
Their turnaround time isn’t great — I dropped it off on a Saturday afternoon, was told to pick it up Wednesday evening, and it wasn’t ready until Thursday evening. Not sure why it took five days to clean one garment.
Regarding their laundry: meh, it’s pretty standard. They’re a little more expensive than other places in the area ($ 1.75/wash, $ 0.25÷8 minutes in the drier), but their machines are also bigger, I think. I’ve never used their pickup/​drop off service, because I think it’s weird to have someone else wash my clothes. It does get really packed on weekends and in the evenings after work; I usually have to wait a while for a machine during these times. I wish people would learn laundromat etiquette and not use half a dozen washers at once, or I at least wish the staff here would enforce a policy about that. But everyone who works here is very nice; one of the women will even move stuff around and try to get me an open machine when she sees me, and I appreciate that.