Chase Bank

Vanessa Lewis and her manager: thank you!
I had a great experience here, thanks to Vanessa and the whole team!
I was in New York for fashion week and lost my wallet with my debit card, and ALL identification.
These guys were able to help me verify my identity and get the money I needed to make it through the day! (AND helped me get a new debit card!)
(Yes, obviously it helped that I knew my PIN, and could log in to my account online, etc. etc.)
But Vanessa and the team were courteous, professional and knowledgable.
Thanks guys for saving me!!!

Dirtiest ATM in Astoria

This is the first bank branch that has truly felt like a neighborhood branch to me. And this is after living a block away from another Chase branch for over 20 years (less my college years). Every time I’ve had to go to the window, I’ve been met with pleasant service, even when it’s 20 minutes until closing. One of the tellers is particularly friendly and makes lively small chat as she takes care of your transactions. I’ve never had to wait more than a few minutes on line or at the ATM, and there always seems to be a banker available for whatever you need. It’s also very clean and well-​maintained.
My husband and I recently opened our joint checking account here and it was an easy, hassle-​free process. Despite a little bit of a soft sell from the banker for my husband to move his other checking account over to Chase, it went smoothly and we were done in less than half an hour. I feel like the bankers are now going to recognize me, so that if a problem ever arises, I’ll be taken care of. I know the banking industry is persona non grata lately, but this branch is a good reminder that bankers are regular people too… they earn their living and they care about doing their job well. And they do.

This branch only has 2 ATMs but being that it is further from the steps to the Ditmars station, you are less likely to see the kind of traffic the branch on the east side of the block experiences.