Dunkin’ Donuts

Since starting to work in the area, about 7 months ago, I’ve come to this Dunkin donuts frequently and so far have had great experiences each time. The staff is friendly, the location is never overly crusty or unkempt, and they are pretty quick with getting everyone’s orders to them. I often find myself coming in here, with just 5 minutes to get to work, yet they still manage to get my last minute breakfast to me on time (I work a block away.)
As with all other Dunkin Donuts, they have a wide array of foods, as well as the general donuts. This place is the stuff for that quick breakfast to run off to work with :)

I have been drinking Dunkin Donuts since I was fifteen. I have ordered my iced coffee the same way for years. The new management that has taken over needs to train their staff. Coffee should never been white as milk, and if I ask for more coffee it does not mean I want it black. And then they proceed to tell me how I am supposed to order a regular coffee. Every time I have to throw away my coffee because it is watered down and milky.

I have been going to this DD for a few years now and it has remained a consistently fast and extremely cordial experience. This morning, the ladies behind the register helped me with my perks reward program so I wouldn’t miss out on points. Thanks so much for consistently being a great start to my work day.

Well organized Dunkin Donuts. The staff is awesome! They are fast and efficient, in and out in seconds. They take the time to get to know the usuals, always have my coffee ready just the way I like it ;). The manager is professional, making sure everything runs smooth. This is my preferred DD for sure. AM Gas Running on Dunkin !!!

There are two other DD’s that come to mind that are nearby that are better in every way shape and form. EVERY TIME I make the mistake of coming to this location I immediately regret it and this past trip put me over the edge. For the record, there is a smaller DD on Ditmars and 37^th St (or 38^th, cant remember), save yourself the hassle and go there or to the one on Astoria Blvd. They are so sweet in there, and if you’re in there enough they will remember you by face/​name.
My main gripe with this place is the service. THEY ARE TERRIBLE. We don’t need you to be chipper but could you at least not be rude? I came in there on Saturday morning and ordered an ice coffee. When she handed it to me, I remembered this is the place that doesn’t have splenda out (yes i like splenda and my coffee sweet, judge me). Anyhow, I ask her for a few splenda. She gives me one. I go «oh can i have a couple more please?» and she looks me dead in the eye and goes «no» I thought it was a joke at first and then she proceeded to be like that coffee is already sweetened and I’m like «that’s fine and I know but can I have another please?» and she said no and proceeded to berate me about the coffee being sweetened. YES I AM AWARE. Why is this broad telling me how to take my coffee? If I ask you for a couple splenda, just give it to me. YOU HAVE ONE JOB AND THATS TO SERVE COFFEE. This is the last time I will ever come here. If i had more energy I would have complained to management for this ridiculous encounter.

This place is always dirty and I mean always! It’s the nastiest DD I’ve ever been to, there’s never a place to sit cause of all the senior citizens occupying the place ²⁴⁄₇. The worst part is I showed the guy a perks coupon for that I got on my DD app and he didn’t wanna accept it bc there was no coupon code… So why in the world is it there! These deals don’t always have bar codes!!!
I am not coming here again!

They are mixing the fresh donuts (munchkins etc.) with the leftover from the previous day!!! WHY!!! They are destroying the business!!! Every single time when I’m buying the box of munchkins, it’s like 20 pieces SO HARD, (because it’s from YESTERDAY) and 5 is fresh, from today. Apple strudel is good and fresh usually. ONLY!!! What is a «LITTLE BIT» bothering me, that they are keep talking in they language (probably Hindi… or whatever) and they are talking about US!!! They PAYING CUSTOMERS!!! Because many times I saw them LAUGHING!!! VERY UNPROFESSIONAL!!! (AND STUPID!!)

If only I could give an «empty grey star space» review.
Smells, tastes, looks, and IS bad.

I don’t know how a chain like DD can have one location mess it up so bad. Consistently bad food with rude staff. My breakfast sandwich was equally tough, stale, and burnt two days in a row. Really? Are the bagels permanently stale and the toaster permanently broken? I live a half a block away, and frequently need a 4−5-6am breakfast sandwich per my work schedule, but will never walk through that front door again.

What can I say about this place that has not already been said ?! The service is poor at best, the donuts are stale and 2 out of 3 times the coffee tastes old and burned. I would not recommend this place.

Cold day, hot tea ! well, what can I say about dunkin donuts?. It’s a small location and they keep it clean. Friendly staff. Open ²⁴⁄₇

It’s a Dunkin Donuts. It’s the one closest to the Astoria-​Ditmars stop and is right by the Q69 so it’s busy at all rush hour times. The only reason why I give it two stars is that they seem to handle the packed crowds pretty well with a system that works and is fast.
Otherwise, sometimes the staff seems like they don’t care. There’s the colony of Greek folks who have taken over the tables in front of the place, the coffee and donuts are only serviceable, the lighting is somewhat dark, and it’s not as clean as the other Dunkin Donuts down the road closer to Steinway Street.

love the boston cream donut. and love the french vanilla coffee

This dunkin donuts cofuses me, it seems as if half the staff know what they are doing and actually listen to your order while others just say screw it and make your coffee however they want. There are a few good friendly people who get the same identical coffee I order nearly every day right and the rude ones who mess it up sometimes twice in a row.

employees are very cool
Coffee is usually so weak now that you will probably get a undrinkable cup of coffee.
They weren’t that way before. I assume the owner is getting a little more penny pinching. Even the ice coffee is weak like dishwater.
but most of the employees I really enjoy and are very nice.

I’ve been to this Dunkin Donuts a few times when I’ve been in a hurry for some coffee or a sandwich in the morning. The service has been consistently terrible and I have no idea what they do to their food but it sometimes tastes strange like it’s been left out for a long time with a chemical-​like after taste. What’s up with the rude ass mumbling people behind the counter? Where the hell has the customer service gone? I’m usually sweet as pie and not fussy at all — but when I get attitude for trying to order a simple menu item, I get pissed. These people deserve to be run out of business. Never patronizing this place again.

So this is what it’s come to, huh. I’m reviewing a Dunkin’ Donuts on Unilocal.It’s not even the fact that it’s a Dunkin’ Donuts, but it’s the fact that there are 5 other Dunkin’ Donii in a 1 mile radius in this area, and I had to CHOOSE which one I’d review.
As for a review, I mean, you know. They know what they’re doing here. I mean, they follow a procedure that’s in some manual lying somewhere beneath the marble counter. The franchisee isn’t messing up anything as far as protocol goes. Do they put too much caramel in the latte, too much milk in the iced coffee? Are the jelly donuts gravid with fly larvae? Yes to all three, but… it’s a Dunkin’ Donuts.
I have more of a beef to pick with these Greek senior citizens who colonize a quarter of the seating area. God, sometimes the only thing these guys are missing is a flag. They sprawl out, usually one guy to one table, and yammer on across the shop like they’re Zeus’s gift. Definitely not a place you bring a novel to.
I will say that at 3AM, you run into some really interesting creatures. Like Andy Warhol level of uniqueness.
OK, I’m off to go find a DMV to review.

The worst DD I have been to, considering how DD has gone down hill over the last 5 years, this is a filthy example.
Donuts are on display till they are sold, so can be very old, service generally rude, the Manager/​Owner is a nasty little man, if there was real competition in the immediate area (please don’t say Starbucks) it would be there in a flash.
Unfortunately my kids have to get there DD.
I will start walking a few extra blocks to the one further up Ditmars, this please is horrid.

where everybody knows your name… ok, not exactly. I find the service in this Dunkin Donuts to be the nicest. The employees seem to know frequent patrons, they pretty much remember their orders.
I like it hot, slighty creamy, sweet and fulfilling. That is EXACTLY how I receive my coffee at this location!

Rude, rude, rude service.
It’s bad enough there is the too-​bright lighting and Dunkin Dishwater «coffee» but what is with the staff at this place? They act like they HATE every customer who comes in here. We witnessed a very nasty manager push a subordinate away from the register to the back room despite the long line. The fish rots from the head down.
The only reason I go there is for the brownies in the evening when everyone else is closed and the last couple months, they don’t even have those anymore.
Forget the recently remodeled Starbucks at the corner. The new hard bench seats and wire lawn chairs tell you to get out. Go across the street to Brooklyn Bagel for great coffee and really great service.
Astoria desperately needs a LOCAL donut shop that has good service, donuts, and coffee that stays open into the evening. They would put this nasty DD franchise out of business in a week.