Verizon

I was misled by the representative to switch. They will tell you anything to close the sale and then you are f#%^*. verizon was the biggest mistake I made. They can barely keep their retail and call centers on the same page about their deals and promo and the customers is the one deceived in the end.

The worst service ever, Clerks are rude, tricked me int buying something i did not want or need, BEWARE. if it sounds too good to be true, In Verizons case IT IS!

This store should not be in business !!! They made me believe I was getting a bundle with my phone purchased and when I checked my bill I noticed that I was charged for everything. There was no bundle, I went back to the store and the manager Amanda was extremely rude to me and offered no solution. Please be aware, have them give you a receipt for everything you purchase

Wow, these guys are great… They helped me entire afternoon fixing up my android problems
and they did. Thanks George and Brian, you are the best!!!

This Verizon store is a total FRAUD!!! Totally unacceptable the way they trick you into signing up for services that you never agree to. Managers are so unprofessional. I came here during the holidays and was told I was getting free accessories opening a new account by Chris to finding out 1 week later that the accessories weren’t FREE!!! And I had to pay $ 300 worth of things I never wanted !! DO NOT GO TO THIS STORE.

Do not go to this store for anything!!! You would get robbed and tricked into plans you never wanted… They are rude and inefficient… Worst Verizon store ever. The «manager» Amanda has no customer service skills and is extremely rude. They mislead you with promotions that do not exist. !!! Chris the sales associate mislead us to believe we were getting a bundle (Fitbit and 2 accessories) with our phone purchase which at end we ended up paying for it when we were told it was free with the opening of a new line !!! I feel ROBBED!!!

What is the idea to have store if you do not have top of the line customer’s service? To restart my iphone I can do by myself, and to delete photos and videos I can also do by myself. Only when a manger came to help, I really felt that I am being helped (Ask for the manger if you feel that you can get better service). They did fixed the problem, but they needed 3 hours to complete it, and it was much deeper than just restart or soft rest the device.
Since the manger came, the whole experience of getting help changed, and my question is: Why do you need a manger to help a customer? If your representative is not qualified yet, do not let him service customers, it only damage the reputation you have. Because I the end, my problem was solved, and I got what I came from. Just the beginning wasn’t the best. But at least it ended correctly.

After checking out CPR and another phone repair shop down the street, I made the mistake of walking in to see about how much repairing my Moto X’s cracked screen would be if I just went through Motorola. My question was met with smirks and chuckles but no answers. Seriously, five employees stood around and stared at me while I waited for someone with a clue to figure out what to tell me.
And get this — a Motorola rep was actually there, and he gave the same reaction. No number to call, no email or website address to contact, no clues had. He finally suggested I check out the third party repair shops, and when I said I already had, he actually asked me what price they quoted.
What was I thinking, to walk into a store operated by the company that I’ve paid thousands to for phones and service for the last five years, looking for help? My bad.
UPDATE: The owner messaged me with Motorola’s repair #: 1−800−734−5870. I called them & they’re replacing the phone for less than a screen repair would cost. Adding a star for the owner’s helpfulness — if only their employees were!

I have had a lot of problems with Verizon over the past year but this store last August (2014) as well as this year (2015) have consecutively stepped up to the plate found a solution and send me on my way. (Trust me I want to get in there and leave as fast as possible. I want to give a shoutout to the staff at this store for holding it down. Can’t say the same about a few other Verizon stores.

The manager at this store was extremely helpful with resolving my problem. They had a large selection and were very accommodating.

Huge shout out to George at the Astoria Verizon store. I dropped and broke my phone right when I was headed out to enjoy the holiday weekend. I made it to the store 8 minutes before they closed and he still took the time to resolve my issue and didn’t make me feel rushed. Great customer service! Hella appreciated!

Certainly above average selection. But the salespeople are on commission and it shows. Ultimately, I don’t judge the store by the actions of the corporate entity and if you are going to a wireless store this official (not a reseller) is a good choice.
The people are nice. That’s a plus.

FANTASTIC Service! Ash S. and Dominque D. went above and beyond. Explained everything about my upgrades and were incredibly patient. Very pleasant and knowledgeable staff. This is the BEST SERVICE that I have ever had at a Verizon Wireless! Again KUDOS to Ash and Dominique!!! These two people are what makes me happy to be a Verizon customer (for over 15 years) AAAA++++++++ SERVICE

In December I went to this store to add my mother to my account and port her number over. I purchased a new phone for her and a salesman here told me I was eligible for a $ 150 Bill credit. Called Verizon today to find out status, turns out I was misinformed by a representative at this store. Please make sure you’re told correct information, and be patient you can be waiting around for a decent amount of time for a customer service representative.

My Samsung Galaxy, which I bought from this location in September, stopped charging. A little experiment (used a different charger) showed that the charger had gone bad. I went here and was treated so miserably that I am exploring legal remedies.
«Your charging port is corroded. You dropped the phone in liquid. You’re not covered»
‘Then how come I was able to charge the phone with a backup charger’
Clerk disappears. Re-​emerges:
«We don’t warrantee the charger.»
‘You sold it to me. Show me where your sale documentation contains a conspicuous disclaimer of the warranty of merchantability. You sold me a defective charger and you’re not going to stand behind it? Get the manager.‘
At this point, another clerk decides to inject herself into the convo and tells me that she will ‘splain it to me. «You have to go to Samsung. We do not warrantee the accessories.»
‘Get the manager. You are in violation of the Moss-​Magnuson warranty act and you have personal liability.‘
At this point the original clerk says that they can’t do nuthin’ because they have no spare chargers in the store. Then she suddenly disappears and comes back with the non-​existent non-​warranted charger.
If you are fortunate enough not to be a Verizon customer locked into a contract, then for pity’s sake go somewhere else. If they already got you, make sure you fight these people who seem to lie, cheat and steal as a matter of course. These people are the face of Verizon and they are simply evil. I have to believe they got me the charger because I had an audience and at least two people saw the light and walk out.

The rep who helped me went over and beyond. Granted his experience lent him the knowledge pretty effortlessly but going out of his way to inform me that my mom and I were paying too much for an outdated plan and then switching our account to the appropriate plan with unlimited minutes and multimedia messages (at no extra charge) was more than I could have asked for. A succinct and successful experience.

I was waiting for some help when a bald man (I’m bald too) came over to me and barked, «Did you sign in?»
I answered, «I just got here.» I didn’t want to answer such an angry and aggressive person.
«Did you sign in?», he continued.
«I’m waiting on line.», i said.
«There is no line, you have to sign in to get any help!»
I told him, «I was not invited to the Verizon Customer Training Classes, I was not trained on what to do.»
Again he barked out and demanded, «Give me your name!»
Now I really did not feel comfortable at all about giving this dictator that had a NYPD superiority complex my name so I stalled a bit. I asked him, «Why do you need my name?»
Believe me, if I didn’t have something to return, I would have left that minute. I hate pushy people that think they could just order people around like that.
I reluctantly gave him my name and within minutes a saleswoman took care of me.
20 minutes went by when I hear my name being called out as I was finishing out. I guess their system is a bit skewed.

Jesus was the best costumer service rep. He was through and assisted with all issues and problems. He was knowledgeable about all the plans and phones.
Stayed with us through the whole process and beyond.

One of the remarkable ridiculous moment in life.
The people there were not helpful, terrible and rude. I have been using couple different carriers for many years as an international student in U.S. We went there to transfer our account from my friend’s name to my name (I called before, the customer service people told me it was all set except I need to fax my passport and SSN in store that’s the reason I went there) so I went there and explained the situation, after a long wait, Samantha came back and said I need to have a U. s passport to do so. That’s not true. Because either my friend which held this account for two years doesn’t have U. S passport. Every international student in this country use Verizon does not has U. S passport. And also, even the manager don’t listen to me and refused to help because they believe all international students in U. S should have U. S passports.
How could this make any sense to them?
Bye Verizon, «best 4G networks» won’t cover your poorly trained employees.

It seems that bad attitude is a must at Verizon stores. Based on many recommendations I visited this one and I was appalled by the rude attitude of one of the staff, Samantha, who was talking to me as if I was at a police station. She was not helpful, unfriendly and at one point asked me to go somewhere else for asking too many questions before I buy as product. Shame on Verizon for such customer service.

I had upgraded a new cellphone for my mother online and chose to do the in-​store pickup so I can get it faster since her phone has been acting up. First off, what’s up with this whole new $ 30 upgrade fee? Isn’t it good enough that we renew our contract for an additional two years? Anyway, so I get an email (as well as text) from Verizon saying the phone is ready to be picked up at the Steinway location.
I walked into the store and was greeted by the general manager, Joe, who quickly got George (one of the sales employee) to work on my order. After some messing around the computer for a bit, I was told that although the purchase of this phone is free online, we had to pay $ 129 at the store because they do not price match their online price. The issue with this is that I am picking up a purchase made already, I am not here to make a new purchase. How does this even make sense? George remained professional throughout and apologetic. I figure, there’s nothing no one can do if it is store policy and I accepted it without ever displaying an ounce of discontent (I am a naturally very nonchalant person). However, when we asked Joe for his card since I will be calling corporate to figure out this situation, that was when Joe flipped out. I was quite shook as I had no idea where that even came from.
I left the store and called Verizon to figure out what was the deal as to why I was unable to pickup the phone. I was told by the representative that picking up at the store should never have been an issue because it had already been purchased, especially since this is an actual direct Verizon store. It seems that perhaps the store just does not know to complete the order. The representative on the phone said we can purchase the phone at the store for $ 129, and she will refund me the money — however, I told her I am not going back to that store after the manager went crazy for no apparent reason. I decided to just order the phone with her and have it delivered to my home to avoid such nonsense. The representative did a courtesy of waiving the $ 30 upgrade fee.
In short, I would avoid this store and just call the Verizon corporate number if you need help. However, I did give some stars because George is an okay guy.

Wow, what an unhelpful store!
My iPhone 5 has been going through data like crazy. Less than a week into my data cycle I had used 90% of my data. I added a GB, and a week later I’ve gone through 75% of my data. I haven’t been using my phone any differently than I have since I switched to Verizon over a year ago, so I went to the store to ask for some assistance.
The guy in front was useless. He showed me how to shut down apps on my phone (you know, by doubling-​hitting the home button and swiping up and DUH I ALREADY KNOW HOW TO DO THAT). He wouldn’t believe that I wasn’t using my phone more than usual, and advised me to «just use Facebook less.»
Seriously, dude? My phone is burning through data at a RIDICULOUS rate, and all you have to say is «use Facebook less»? Good lord, Google was more helpful than this guy. I’m sorry I wasted my time going to this store for help!

I enjoyed fast, friendly, and helpful service from Nicholas. He walked me through the phone upgrade and set up my new device, from software to putting the screen protector on for me. He answered my questions and laughed at my jokes, which may have been tough considering I’d just had a rather garlicky lunch.
He even called the next day to see how my phone was working. I wouldn’t normally give kudos to such a large company, but the individuals do deserve praise.