Atascadero Family Dentistry

Dr Coons is a nice man

I was a patient of Dr Miller, before his unfortunate departure from the area. My wife and I never had an issue with any appointments and found them to be professional, helpful, and good at communicating with their customers.
The same cannot be said of the new practice who never once answered the phone forcing me to drive to the location to communicate or wait for a return call.
I received no notice of Dr Coons taking over and we both ended up missing multiple zero-​cost preventative appointments. Their financial loss was considerable, I suspect. When I visited the office to discuss their oversight, the office manager seemed surprised at their lapse.
Sadly, I ended up making the mistake of setting an appointment for a cleaning and X-​rays simply because they had all of our records on file.
The X-​rays were a very unpleasant experience, forcing me to bite down on this oversized metal thing that dug deeply into my palate and under my tongue. Over the course of my life I have had dozens of X-​rays done and never before had an issue with such a simple procedure that should have been pain-​free. I would never send a child into this clinic, just from the standpoint of pain.
The cleaning was also a problem. I had cosmetic bonding that was put in place in 1990 and WAS located on my front right tooth… until my visit. After 26 years of the bonding firmly attached to my tooth, it lasted only 1 ½ days while under their care.
In a subsequent phone call, the doctor erroneously suggested that he «told me» it would need to come out.
Why would intact cosmetic bonding to a front tooth need to come out? I don’t know… because that conversation never happened. If he had told me they were going to destroy my cosmetic bonding, I would have stopped him immediately. Our only discussion about specific teeth were the #18 and #19 molars that needed crowns.
Either he lied about warning me about the tooth, a tooth with no previous problems, or they purposefully broke it off so they could charge me for it’s replacement. Either way, I have a serious issue with this type of unethical behavior and/​or incompetence.
Of course they took absolutely no responsibility for what they did to my cosmetic, and suggested I find a new dentist when I asked for them to replace it. They wouldn’t even discuss sharing the costs, just told me to «find a new dentist.»
My wife and I will be accommodating their request, happily…

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Seen Dentist M Coons recently for extensive dental work.
He did good work with state of art equipment. Everyone was
Helpful and proffesional. I would recommend him to anyone that
Is looking for a dentist.

Dr Coons is excellent! His staff is warm and friendly and make you feel very welcome and cared for. The office has a nice, clean and well kept, up to date environment. If you want a good honest dentist that you can trust to take care of you and your family’s dental needs, this is the place, you won’t be sorry!

Best Dentist ever… The staff is wonderful.. if you don’t like going to the dentist.. go to family dentist .Matt is great.. He is extremely gentle you won’t even know you’re at the dentist.

Dr. Coon is a very .nice young e dentist with a great disposition, his assistant Ellen is also wonderful. They both make you feel very comfortable..