McDonald’s

Horrible Customer Service! Doesn’t even deserve 1 star! Manager Gloria is a liar and does not know the meaning of customer service! There’s a reason why she’s working at McDonald’s and not a better paying job! Loser! She sucks! I definitely will never go back to this McDonald’s ever again! I’d rather take a drive to a different McDonald’s or go to a different hamburger place! Stupid people messed up my order twice and the stupid manager did not want to fix my order! Karma is a b… And one day you will go pay money for food and won’t be happy and I hope you don’t get crap!

McDonalds are liars they say they now serve breakfast all day went to get my favorite egg white delight oh we don’t serve that after 10:30 what hello last time I checked eggs are breakfast

Rolled into this totally lit up ²⁴⁄₇ joint at 3 am, no employees present. Honked to no avail. Went to Jack in the Box instead. Thanks guys!

According to Google this place is open 24 hrs a day, apparently its not, employees seem to be there but they don’t work until after 5am? Waited 5 – 10 minutes staring at the the intercom… horrible service

It would be really nice for the cashiers taking our order would let us know that there is now an extra charge for a chocolate milk with a Happy Meal. I don’t mind paying extra, but at least ask first. When I asked the person giving our food, they just relied with «Yep it’s extra». Very unprofessional. Please teach your employees how to handle situations regarding pricing and proper ways to speak to a customer.

I spent 5 minutes staring at the drive thru speaker before they even acknowledged i was the and was told them be right with me before i excited another 5 minutes before ordering. I was only one of two people at the entire restaurant.
Incredibly long wait times at the drive thru, sometimes they dont even acknowledge you

After attending our meeting yesterday evening my wife and I walked to the nearby McDonald’s and were surprised to see that no one was even honestly ready to help us to order our dinner up front. One person saw us by the french fries and walked to get more containers for them and said nothing and another just walked by us while we were ready to order. Not to mention that there was no one else in there. We were the only ones. Truly disappointed in this place. Won’t be going back anytime soon.

Horrible customer service, my husband and i came in last night around 9 pm and waited up front for someone to take our order. we looked around to c one co worker making fries, one taking orders at the drive thru window, and one who walked by us a couple times. not once did anyone say we’ll be right with u, instead they ignored us as we waited at least 5 minutes, so we ended up leaving .no meal and very upset, if i could give this place zero stars i would. i’m not one to like to complain about any place but this mcdonalds needs to pay better attention to it’s customers.

So my roommates and I decided to go to Mcdonalds and get something to drink after sitting around doing homework, I myself got a camel frappé because they are delicious. I get home and continue my homework when I take a large sip from my drink, before I swallowed my sip I noticed a weird chunk so I spit it out on to a napkin and guess what I found? A fucking fly. I’m so absolutely appalled by this that I refuse to even finish my drink. Since I’m new to Unilocal,I signed up just to make this review, I don’t know how to post a picture of the fly but if I knew how to I would. If it was possible I would also give no stars because this experience just ruined McDonald’s for me completely.

Haven’t eaten here in a long time but my boyfriend and I decided to get some fries and a hamburger the other day. The lady who took my order in the drive-​thru was very nice and knew exactly what was on everything we ordered. Once we got to the window she was friendly and thanked us. We then received our food at the second window and it was okay… the fries were amazing (as always) but my chicken wrap had fatty pieces of chicken and the lettuce tasted horrible! I ate maybe 3 bites and then threw it away. My boyfriends hamburger had no sauce so it was very dry and flavorless. Anyways, our drinks and fries were good but I recommend not eating the chicken.

The tale of two McDonald’s. If you come to this restaurant on the weekday, prior to 5 pm the service is very good, with employees that are polite and we’ll trained in customer service. Most times your food order is correct and hot. I love the iced tea here and at a dollar a pop it’s a good value.
But heaven help you if you venture here in the evening or on weekends. The poor customer service starts with whomever is taking your order. «What can I get you» in an exasperated tone is the greeting you’ll receive and it’s usually after a 3 to 4 minute wait at the speaker. No matter how many cars are lined up there is ABSOLUTELY no sense of urgency to process the customer. Then when you finally get your order it is, more often than not, cold or wrong. I cannot even try to count how many times I have gotten sweet tea instead of the unsweetened iced tea that I ordered. Once I even had, what looked to be, the shift lead pull the top off of the cup, smell it and tell me it was unsweetened. Not sure how he could tell by the smell. Of course when I tasted it, thankfully before I left the window, it was sweet. His attitude about the whole event was «oh well». And this wasn’t the first time i have had this young man display a poor attitude. Arrogant and incompetent sums up his performance. He has NO business in a supervisory or leadership role. There is ABSOLUTELY no concern for customer service during these times.
Today’s visit was more of the same. We ordered a large iced tea, with EXTRA ice, and a small fry. By the time we got our order the fries were ice cold and the tea had little to no ice. They had taken over 8 minutes to serve the customer in front of us while our order sat on the counter. Instead of pulling them forward and walking their order to them when it was prepared they just had him sit in line. A perfect example of no concern for the customer or the quality of their product.
It’s sad because this used to be a very well run place. Now, only about half the time. Hopefully the owners or general manager will read these reviews and clean up the place… or not.

I’m not sure how to give this listing no stars or if there even is a way. I am an employee at another local McDonalds. When I visited this establishment just a few days ago, I observed a disorganized disaster and a terrible example of good customer service. The fries had been sitting for more than fifteen minutes in a completely mix-​matched pile of either undercooked or burnt fries which I observed were made haphazardly and unmonitored by a brand new employee. The three crew members stumbled over themselves and confused each other without supervision from their manager who was busy constantly taking orders or waiting her time making drinks and making long lines of customers wait. On top of all this I brought in my free meal voucher that I received from my employer when I began working at another McDonalds a few months ago, and the manager who was taking my order took the voucher and showed it to her new employee (who had no uniform). And he said that though he received a voucher it did not look quite the same and so seemed it counterfeit. The voucher had he address of that exact restaurant and the pen marks were obvious. Someone needs to whip these people back into line because that was an insulting excuse compared to hor much work and care I put into my own job. Some people are slobs and their food is bound to be foul somehow every time. We also meanwhile observed the manager and drive-​thru dealing with three other complaints as well.

Shame on this particular McDonald’s for using Styrofoam on it’s large drinks. They seem to use it particularly on the tea drinks. More than 80 cities in California have banned Styrofoam. It is estimated that 15 percent of storm drains litter is Styrofoam and it’s the 2^nd most common for of beach debris.
Time for this ownership to step up and be part of the solution than living in the past.
Booooo Styrofoam. …

Their fries are usually very tasty at this location. The wait time seems to be long sometimes. They were out of two flavors of soda I wanted the last time I was there, and they did not include a toy in the happy meal. :(cleanliness inside is also sometimes an issue.

lukewarm and tough fries, slow service at cash register, and most importantly… how do you not have ICE?

Terrible. We dont go here often. Every time we do, its a let down. Tonight we only went there to get dinner for my kids. Anyone in the business knows how important it is that kids food is done right or it can ruin the night. We ordered two happy meals and a plain hamburger. We got the food home and the hamburger had cheese on it, we were asked what kind of sauce we wanted, asked for sweet and sour but got no sauce at all, and there were no toys in the happy meal. We wont be going back. Oh and they must have their phone off the hook because its been busy for the last hour.

I’m the only one in line and I make an order only to be asked to pull up and wait for my food. I only ordered a double cheese burger and a Mc chicken sandwich. They pulled me to help their time but them took their time. People came after me and I saw cars get their food before I got the small burgers. Worst McDonald’s I’ve ever been to.

I love going through the drive through to get the dollar menu items. My best buys are the Sausage McMuffin, hash browns or apple pies. I really enjoy them when I’m flying down Hwy 41 around those curbs. There’s nothing like a great McMuffin in one hand and the steering wheel on the other cutting curbs at 80mph around the bin.

Fast, friendly service is to be had at this McDonalds. It is still a McDonalds, and with all the quality of food and nutrition that you come to expect, or lack thereof. When you’re hungry and there’s nothing else open, pay them a visit in the drive-​thru. As McDonalds go, this one isn’t too bad.

Why would anyone ever eat here?