AT&T Authorized Retailer

I am honestly astounded by the service at this store, especially being that my experience in the past with AT&T has been so tough, frustrating, and unsatisfactory. Alison Simmons was my primary contact, and she was not only pleasant, but also very knowledgeable and understanding of my questions and handled all with complete patience. I also came to find out that because she knew I was coming in (I had called ahead much earlier that day), she stayed later past her typical hours to make sure she could help me and execute my needs. I also was helped by William Beck, who showed me the same caliber of service and assurance. This has been by far my best experience with AT&T yet, and I will definitely be asking for these associates next time I am in the store, and will be only going to this location in the future.

This store is run by a couple of teenagers who don’t care about customer service and just care about flirting with girls who come in. I had to wait for help because one worker was busy trying to get a phone number from a girl at the store. I already knew what I wanted and just needed to check out but sure get you a date first then cash me out. Ugh

I typically have horrible experiences with wireless providers– I almost find myself bracing for attack when I walk in the door. I’ve been to this location twice now and had amazing experiences both times. I recently dropped my phone and broke it, so I needed to use my upgrade. Alison was so sweet and so efficient– it was so easy to make the transition. It’s hard to find such reliable customer service in that industry, so I was blown away enough to write a review. Thanks for your help today Alison! :)

When I was ready to switch my cell phone service provider from T-​Mobile to AT&T, I went to the AT&T store in Duluth. To make a long story (which will be described in a future review) short, I had ordered an iPhone 5 AND and iPhone 4 (for my sister who was also planning to switch with me!). Unfortunately, for some reason, I received an email telling me that the phone orders have been CANCELLED the DAY before our phones were set to arrive at the Duluth store!
Since I had recently moved, this particular AT&T store (authorized dealer, not corporate-​owned) was the closest to my new apartment and conveniently located on my way home from work. So although AT&T customer service, which I had called the night I found out about the «cancellation» of my phone orders, told me that I would have to go into the Duluth store to get this issue sorted out, I figured I could stop by this store to see if they could shed any more light on this type of situation.
As soon as I walked into the store around 7 pm on a weeknight, an employee greeted me warmly and asked if needed help with anything. The store was empty with no other customers. I described my situation and expressed how frustrated I was, especially since I had already waited TWO weeks for the phones to arrive. The employee asked her manager to come out from her office so that I could speak with her. She explained that it’s rare that this happens but it could be due to the billing address not matching shipping address or something else related to my credit card.
Although they couldn’t help me with my specific situation since only the store that took my order could do that, they were apologetic on AT&T’s behalf. They also answered some additional questions I had regarding the individual plan that I was planning to get when my phone came in. I wish I could remember their names, but I have to state that they were the most helpful AT&T store employees I have spoken with during the past several months.
Overall, this AT&T store gets 4 stars for their friendly and informative employees. Although I probably won’t have another reason to stop by this particular location again, I would recommend it to those living in the area who have any questions about AT&T’s products and services and want to talk to a live person vs. customer service via telephone or Internet.
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