Bonobos

As a fan of Bonobos I was excited to go to the actual brick and mortar store at The Shops– Buckhead. Boy was that an awkward and unfortunate experience! Firstly, the store was hot as hell! I asked if they had the heat on and one the sales rep said, «oh the girls get cold (as in the female sales reps). I thought out loud– Oh I’m sorry that you’re in a men’s only store and you have no desire to provide an enjoyable atmosphere for your clients. Whatever, that’s ok, I’ll just sweat all over your «try on» clothes! Secondly, I needed to exchange a pair of jeans which ended up not being able to do because I purchased them too long ago (never been worn with original tags). And I guess their exchange policy– return or exchange anything anytime, apparently doesn’t apply. Then I tried on some clothes and wanted to make some purchases. After spending $ 200, I was waiting for the sales rep to bag my items and hand a bag to me. Wrong! The store is a «try on ONLY» store and they ship you the items you purchased. Hell no! For someone that is all about instant gratification, that doesn’t work for me!
There are several things wrong with this. For one, why have a store in a super high end shopping district when your customers can just stay at home and order the shit online? And yes I understand it’s good for finding what fits you best, however, if you’re a regular customer you already know your size and fit for that particular brand! Secondly, the sales rep didn’t tell me upfront that you don’t walk out with shit! I was so irritated by this concept that I actually cancelled my order right then and there. I just don’t understand this concept and business model. Is this the future of retail shopping? So strange! I have to say, after that experience, I’m no longer a fan of
Bonobos and actually have no further interest in making any future purchases. Oh and I threw away the jeans I tried to return and threw away a $ 50 gift card! BONOBOS FAIL! Don’t even come close to wasting your time with this store! #bonobos @bonobos

Friendly albeit way underutilized staff at the Buckhead outpost of the online retailer, but pretty unimpressed by the selection and their willingness to offer help — no real value in having a B&M if I get the same idea of your product online.

I visited this shop on ¹⁄₂₄ for a fitting/​guide to help me figure out how everything fit and what all looked (and felt) good. The store is still fairly new and I noticed the other review had issues with sizes, but I was able to try on everything that I had previously inquired about. The guide that helped me (Mack) was extremely personable, knowledgeable, and has gone the extra mile since my visit. I’ve emailed back and forth with him several times to ask advice or just general questions. They also provide you a beer from a local craft brewery while you are trying stuff on, which is a very nice touch.
After my appointment I submitted an order, but one of the items I tried on was out of stock online so I had to wait a few weeks before I could submit my order. Now, just over a month later, I have had three separate orders from Bonobos across a variety of items (chinos, jeans, polo, button ups) and I have to say I am a huge fan of the consistency of fit, quality of the clothing, and speed/​cost of delivery.
I will definitely keep shopping online and visiting this location to identify my size. The ability to try a few things on and have the confidence to know that it will fit the same across different colors/​styles is huge.
I took one star off for the following: Paid parking and no restroom. Obviously both of those are more annoyances than deal breakers.

The shop was very well designed and I like the pants, but they had very few sizes available to try on. This seems to defeat the entire purpose for the store which is just a «guideshop» for trying on clothing before you buy it online. The staff member helping me kept shifting the blame to «headquarters,» which made no difference in my ability to try the clothing in my size. She forgot to apply my first time discount, and had no way to fix it herself. She had to call headquarters to cancel my order. I went in expecting to try on and purchase several items, but I left having only successfully been fitted for a single pair of pants. Not sure what the purpose of the store is if I could have just ordered these online… Would not recommend paying the $ 5 for parking.