Camp Woof Of Toco Hills

We’ve been bringing our dogs here for almost four years. As our dog family has grown (to four) the more active ones go nearly every day. Everyone I see working there obviously loves dogs and treats ours as if they are special to them. My assumption is that they do this for every dog.
We board our dogs here over our annual vacation and the staff has graciously put up with my wife pestering them about how our dogs are doing :-) This allows us to enjoy our vacation without worry.
Our dogs all know the word «camp» (what we call it). The ones that go frequently are as excited over that word as one most dogs go bonkers over (you know the one — w.a.l.k.).

I’ve been bringing the dogs here for a few years, and I’ve held off writing anything in the hopes that things would get better, but I can’t wait any longer. I know that some of the folks there care about the dogs, but some of the staff seem less interested in the animals and appear to be there simply because it’s a temporary job. Adding to this is the fact the facilities are deplorable. It has gotten to the point that the smell takes your breath away the moment you walk in the door. The most recent experience resulted in my dogs smelling just as awful as the facility; but what capped it off was being handed my dog’s cold, urine –soaked blankets AT 3:00 IN THE AFTERNOON! That says to me that one or both dogs were sleeping on those urine dampened blankets for at least one night, if not more. I’ve given up on thinking things will get better; I think things have gone off the cliff with no real chance of ever turning around. After watching the gradual but very real decline, in good conscience I can’t let my pups endure that place ever again.

I have boarded my dog here a few times but after this past Christmas break we won’t be back.
I picked my dog up last night and when we got home I noticed that his two back paws were raw/​bloody and all hair was gone. He wouldn’t stop licking and biting them. I called Camp Woof immediately to see if anyone had noticed this or if they knew what it could be from.
They had no idea about the injury or what could have caused it. They said no one had noticed anything. He is a goldendoodle so it is very obvious that all hair on his back paws was gone.
Took him to the vet today and they aren’t sure what caused it, but he also had an ear infection.
As others have said, I know dogs can get sick and I am not blaming them for the state of his health. However I am upset at their lack of attention and that they didn’t notice his paws were infected and raw.

I can’t get them to answer their phone. i keep getting the run around about them sending back my shot records. I always leave a message and so far have not received a call back. I’ve tried about 7 times. Their staff doesn’t seem to be as up to par as the location in Decatur/​Tucker. FRUSTRATED. And I have three dogs that I kennel with them. I am looking for alternatives due to their lack of follow up care.

The grooming situation is unorganized. We dropped off our two dogs for grooming yesterday at 9:30am and around 6pm we got a call that one of them was ready. When I asked about my second dog the guy was confused. He said the groomer must be working on him now.
An hour went by so I called. The guy said they were now ready so I went to get them. One of our dogs looked great and the other was a mess and stinky after being in daycare all day. I had already paid for both and it was 7pm at this point and I just wanted to double check when I got home that my second dog wasn’t groomed. He wasn’t. His nails weren’t clipped and he hadn’t had a bath.
This morning I called for a refund and the woman wasn’t making it easy. She wanted to call everyone working yesterday to double check what happened. The thing is I was telling her what happened — my dog didn’t get groomed. That seemed like enough for me but she didn’t seem to believe me. Eventually she refunded me but it was definitely frustrating.
We are thinking about trying one of the places in Decatur instead next time.

There are day cares closer to me than this one, but one has an uneven record with keeping an eye on my dog to make sure she doesn’t get injured, while others are far more expensive with harsher pick up policies. I would have been willing to go to the more expensive day cares if this one ended up not working out, but so far I’m very happy with this place. The staff here knows the dogs well and is very friendly. The prices are great and the boarding pick up policy is very forgiving to those of us who have full time jobs. My only request would be to have the prices more clearly posted at the counter and on the website, and maybe to work on setting up online reservations for boarding.

I’ve been bringing my dog here consistently over the past two months. He loves it, and is very excited to go here. I like it because the staff is friendly and they have really gotten to know my dog, and the value can’t be beaten.
Since my last review, I’ve used CW Toco Hills for grooming, and I think they did an excellent job. Mind you, my small, short hair dog really only needs a bath, a dry, and anal glads done, but with the daycare special of $ 10 a day, his day at daycare and bath was only $ 32, which can’t be beaten.

Went here a couple weeks ago, and had a very interesting experience (not great, but not too horrible). How should I go about reviewing them… I guess in the same way I usually do. Was gonna tell the whole animated story, but I’ll keep it simple… this time.
LOCATION:
Talk about back alley. This place is terribly hard to find, there’s no way you’d know exactly how to get here using the address alone. The building is located in the Toco Hills shopping plaza (with Publix and Krogers), on the Publix side. It is literally located behind the Publix, near there loading docks. You have to drive around the back of the plaza, past loading docks and dumpsters and there you’ll find it. When on North Druid Hills be sure to turn in at the light near the Chipotle. Once you turn in make an immediate left at the stop sign and just drive straight back (past the frozen yogurt place, gallery, and restaurant Top Spice) and you’ll end up behind the plaza. (Décor: I’m used to the boutique look and feel of my usual groomer, this place is very bare bones (don’t expect glam or anything).)
CUSTOMER SERVICE.
The person in front was nice (it was the owner). The groomer was really nice, sweet, and friendly– seemed a little aloof, but nice. The owner does have a bit of an attitude depending on the situation, but seems to be able to control it for the most part and eventually do right by the customer.
GROOMING SERVICE:
Was pretty good. Not as good as my usually groomer, but decent… a little better than Petsmart, maybe just as good. Their pricing is very very funny, but I’ll go over that below. Brought my dog in at 10am, was told she’d be ready at 3pm. 5 hours… I didn’t like that timeframe. Luckily, she was done by about 1:30, so it took 3/3.5 hours. They really didn’t want to quote me a time, they kept saying «we’ll call you», but they finally gave in and gave me an estimate. They don’t do the dogs one by one, they bath them all, then dry them all, then begin to style them or cut them so the timing can vary a lot depending on all the dogs they have.
DOGGY DAYCARE SERVICE:
A sign on the outside showed the price to be $ 10 a day, seems kinda inexpensive but that could be pricey idk… I don’t use dog daycares so I don’t have vast knowledge of the usual pricing of dog daycare services.
PRICING for GROOMING:
This is where things are disorderly and wacky. They have one set of prices on the website, then they have two different sets of prices in store. They told me that the website isn’t up to date so to come in for the price b/​c they varied at this location. There are no prices listed inside, and most importantly there are TWO TYPES OF PRICES: Groomer and Employee. There is one price if the groomer does it (she’s an outside contractor who «technically» doesn’t work for them) –and– another price if an «official» employee does it. They quote you a price based on the size of your dog for the most part. If the groomer does it they charge you more and it’s called a «grooming service» if the employee does it they call it «bathing services» and its cheaper. Make sure you know what type of service you’re getting so that there are no surprises and misunderstandings.
COUPONS:
It seems like they don’t want you to use them here. If you do happen to, tell them about it before hand… personally I don’t like telling people about coupons in advance b/​c then the quality of the work might diminish, but in this case to avoid confusion and hurt feelings be sure to tell them, hopefully they won’t do a poor job, but who knows.
SUMMARY:
The place smelled of urine, with barking dogs in the background. It’s difficult to find, and sorta in a back alley. All that said the prices are pretty much on par with other groomers and my doggy arrived back in my arms looking cute and in good health– which is most important. The worst thing about the place, besides the difficult location, is the unstructured and unorganized pricing, but if you live in the area it could be worth it to give it a try… Seems like this Camp Woof is mainly focused on pet-​sitting hence the name «Camp Woof». I’m guessing that’s their stronger area, and if your dog goes to camp there then getting him groomed there, or bathed rather, would go hand in hand.
SUGGESTION (for owner): I’m sure it is pricey, but try to work towards getting a main sign on the main shopping center marquee. it will not not only help to bring it business, but will make it easier to find. Have more signs w/​arrows leading towards the building around the plaza. Update the website and have a clear price list upfront, I know prices might vary but at least have the base prices listed at the front counter– clear for everyone to see.