FedEx Office Print & Ship Center

I submitted an order for completion by 2:30 PM and it was not complete by 7:30 PM. Simple two page document, three copies. They printed it when I got there, but only one copy. The location and space are nice, but the service is very poor.

I haven’t had any problems with the service yet but this FedEx location loses all its stars for the horrible parking and door situation. If you’re coming from the north on Peachtree, the most convenient parking is in the lot behind the store. However, if you’re dropping off a package that means you must walk a good distance with your box to get to the store. Then to get inside you have to go through a push/​pull door rather than an automatic door, which I would think would be standard at all FedEx locations. If you’re shipping a large, heavy package as I often am for work it is quite inconvenient. Unfortunately this is by far the closest FedEx location to me so I will continue toiling at 1929 Peachtree.

Came in to use the printers: not hooked up. Guy said to email to him and he’d print them off: he spent ten minutes hitting on a girl with short shorts and a sports bra instead. Ended up charging me anyways.

Continues to be the worse customer service ever… yesterday, I was the only one at the counter waiting to pick up a project while 3 guys who saw me, continued to talk like I wasn’t there. Finally someone in the shipping area (2 additional people) said, Hey guys, someone is waiting on you” and after several more minutes, a sullen guy sauntered over. If they don’t want to handle printing projects, they should just ship and stop treating customers like they are a pain in the neck. Unbelievable how this location can stay in business… get a clue people!!!

BROKE $$$ OF ELECTRONICS WITH INCOMPETENCE, REFUSED TO PAY — My friend was sending me a printer, had the employees pack it to be sure it was done right, spent $ 90+ to mail it… but it arrived BROKEN! FedEx denied the insurance claim on the item, first by going to the wrong address to inspect the broken package, then by trying to quietly bury everything, denying the insurance claim while we were waiting the specified 30 days to hear back!
You’re wasting your money if you think insurance is going to protect your item!

Given the extreme contrast between what they promised and what they delivered, our experience at this Kinko’s was an utter disappointment. They took three times as long as promised to deliver, charged us too much and then didn’t do everything they said they would do. Additionally, they – specifically Beverly – were unfriendly and uninterested in customer service. It’s hard to imagine a business failing in more ways than they did. I would try any other printing location before coming here, and if you must visit this location then do not trust all they say they can accomplish and do NOT pay for anything up front. We found ourselves sitting on the floor punching holes in 185 wedding programs at 1am mere days before our wedding – an exhausting, stressful and upsetting scenario that we should have been able to avoid had they not lied about their capabilities and waited days to reveal it. Because of Beverly and her team, I will not be coming here again, and I will try to avoid all other Kinko’s locations. Kinko’s should be ashamed that this «work» is being associated with their brand.