Mattress Firm Edgewood

Bought a mattress from Mike and he was very knowledgable about all the different options. Tried a lot and settled on a very comfortable Serta memory foam. Got a great deal to boot.

Very nice service. We called in because we were looking for a bed in a hurry. Wayne was very informative on the phone. When we came in we got Parker as our sales person. He was awesome very patient and gave us an awesome deal. Also Wayne gave us a free frame for checking in on Unilocal.Awesome we’ll be back!!!

The guys called me on their way. Delivered the mattress, were very professional and friendly. The whole process took maybe 5 minutes. And they arrived earlier than I expected. Freed my whole day up!

Would never do business from Mattress Firm again. Very shady and represents everything thats wrong with salespeople that work on commission and will do anything to get a sale. They constantly misrepresented everything from bed features to warranties to pricing and financing. Actually pricing is a joke because you have to haggle as if you were in a Moroccan market. They lied about the financing and now have created so many credit problems than Ive never experienced in my entire life. Emailed the salesperson and never heard back; of course not, the commission is done so is he. Contacted Mattress Firm over the phone; never heard back. Contacted them via social media. Nothing. Ive already told everyone I know to stay away from this company. I will NEVER walk into one of their stores again.

Let’s be real. I think buying anything that’s heavy, a pain to deal with, and needs delivery can be a pain. It’s either a complete miss or hit when dealing with a rep/​delivery.
In my case… mine was a hit. I had an excellent experience. From the sales rep to execution, IMO. I did a lot of research on Mattress Firm. I came to this one since it was closer to my place/​I was shopping anyway in the area.
I walked in on a random night around 7ish just looking for mattress since the one I have is now old. I didn’t want to be swarmed by sales reps so I chose to go at a later time. I walked in and looked around for like 10 mins when Tyler (rep) approached me if I needed anything specific. I told him my criteria and off we went to the magical land of below $ 500 mattresses! He probably pulled out 10 — 15 beds for me. This was a bigger purchase for me, so… I wanted to get my monies worth.
When I sort of had a few in mind, Tyler gave me a quote and etc for a bed I was 90% stuck on. I even got free delivery (knocked off 80 bucks). I chose the actual bed the next day since I couldn’t decide (This or that!?). When I finally did choose, I went to the front again (Tyler wasn’t in the next day, but he put ALL my info in the Database already beforehand, that saved me another 30 mins probably), a new rep helped me. Since Tyler did his job properly, I got my delivery date picked and then I left.
Delivery (later on in the week) — so they gave me a time frame of 5PM — 8PM.
NOTE: I received a confirmation call the day before my delivery to remind me of the delivery. She was super nice! I think her name was Joanna? Very personable.
… The delivery guys called me at 4:50pm to see if I was home and able to open the door. This was awesome: D I had dinner plans around 6:30 so I was realllllly hoping they’d arrive before 6. YAY. I feel like this doesn’t happen often — When a company is able to come earlier than expected. Most places come later, or even late to their delivery.
The guys even helped me move my futon out of my room & put some trash away in the garbage. Then they brought up my new box spring & mattress (up 4 floors btw) & set it all up. All this took approx. 7 mins.
Called at 4:50, came in at 4:55, was done by 5:02. ISN’T THAT AWESOME???
Mattress Firm, I’m a fan!