Salon Theory – Midtown

I came here for a wash on my weave and my experience could’ve been been better. My stylist forgot about me and apologized profusely once they realized their mistake. After finishing my hair, they went to ring me up and tried to overcharge me! I have no intentions on returning.
During my rather long time here, I noticed that there were a lot of divas (personalities…to put it nicely). The stylists didn’t all seem to work well together and I find that to be quite unprofessional.

I’m from VA and just moved to GA 3 weeks ago. I was very nervous to try a new salon that I didn’t know personally but my experience was nothing short of amazing. You begin with a hair consultation, and my stylist Sonny was able to (accurately) call me out on all of my bad hair care habits. And then proceeded to tell me about ways to fix it and move forward. His knowledge about hair was so vast and I loved being tended to by a true professional. I got a full sew in with minimal leave out, and it’s by far the best one I’ve had. Not to mention he’s a great guy you can talk to for hours. I’m a loyal customer to those who do right by me, and I look forward to going back and sitting in Sonny’s chair.

I would like to share an experience I had upon visiting Colony square in Midtown near 15^th street. I was on my way to meet with a client and realized that I needed a haircut to be presentable. I noticed a salon in the complex but was a little hesitant because it sort of looked like a salon that just catered to African Americans. But I need to get a haircut and I was willing to roll the dice. Story short I got a great haircut one of the best I’ve ever had because of all the attention I was given and professional service. I was also pleasantly surprised at the price. I really enjoyed my experience there and now that is my go to place. After I left the salon I got tons of compliments from good looking women and I made a great impression for my meeting. I’ve been there a couple times since all with great results. It seems like everytime I go back there doing something new. Thank you for your time and reading this I know it’s a long review but they deserve it. I would say definitely worth checking out plus a bonus is they have a tin drum restaurant in the complex also

I’ve been a client of Toni’s for about 4 years. Her sew in services are excellent and I am constantly getting complements on my hair. My natural has has also thrived under the care of Toni and her assistants. My full sew-​ins are truly protective of my natural hair. I have experienced tremendous hair growth, but I love my sew-​ins too much to let them go.
Salon Theory is always comfortable and professional. Toni’s staff is top notch. I’ve watched the work of many of her Staff and they are all very talented. From sew-​ins, to short cuts, to natural styles you can’t go wrong at Salon Theory.

I came in yesterday and had an amazing experience. This is a cute, clean salon. Sonny was my stylist and he is awesome! Super professional and he kept me laughing. Oh and my sew-​in is phenomenal!!! And they validate your parking. I will definitely be returning!

I was a recurring client at Salon Theory, and I deemed the services decent and my past experiences were mediocre (closest ethnic salon known). However, considering my most recent experience I will no longer support this ghetto institute. I scheduled an appointment with the salon; I did not request a particular stylist. The service I requested was a simple hair extension ponytail. The simple service turned into a disaster and apparently I was the one to blame.
The stylist I was appointed to was a young woman who is rough and rowdy. She asked me if I wanted a sew-​in ponytail or glue. I said no to both and told her pin-​in. It was clear she knew what I requested. Once I was washed, dried, and straightened, the stylist informed me if I’d prefer a bun. I was puzzled because we had the discussion merely moments earlier. I kindly declined and asked for my original service. It was at that moment I was pretty much aware she did not know what to do. I was annoyed but patiently waited for her to gain knowledge from her colleagues since she needed to consult with others. I allowed her several attempts. I was moved from one chair to another so she’d get guidance from a colleague. Although I saw progress, her attempts were not satisfactory, and like any paying customer I expect to be satisfied with the finished look.
I informed the stylist I was not happy, and I’d prefer to polish the look. Again, she saw no wrong in her first attempt along with her last attempt although both styles looked different. It was an unprofessional look from a «professional» stylist. The girl (she’s girl-​like, immature) became abrupt and said she’s done, I requested to speak with the owner (Toni Neal). When I meet with the owner, she obviously did not want to get involved. In the background, all I hear is the girl yelling ‘she’s going to pay me for my time.‘
The owner hinted that she should not get involved but she did address the issue. She asked me what was wrong with the look. I was astonished! The style had visible pins and the ponytail was wide and horribly wrapped! I expressed it was not refined and proceeded to mention it was not my first ponytail style at the location. I informed the group that my first ponytail looked more natural. The group felt I was criticizing by comparing stylists. Apparently the salon stylist are categorized with Junior v. Senior. The information was not disclosed to me at prior visits. Therefore, I found it inconclusive.
I tried to animate my perspective. All I asked for was consistency and a nice hair-​do. I also expect respect, especially as a paying customer (one that never argues about prices and always tips). Unfortunately, that did not happen. The team gazed as if I was the fault and irrational individual. I did not once get loud or angry. The group continued by saying the style looks good to appease the situation. I refused to change my mind. Meanwhile, the stylist who completed my service informed me she does not specialize in anything other than natural hair (thanks for the warning). She continued and said she styled me as a favor to my original stylist. To me, these words were redundant since I did not ask for a particular stylist, and it was not a privilege to work with her. The arrangement meant nothing. In fact, had she mentioned it earlier it I’d gladly leave! To me, favors aren’t considered favors if you’re getting paid!
What we resolved but I was not content with was me getting a «cleanup» by the Senior Stylist (Joseph). Meaning, I’d pay more than I was quoted to get what I expected. I felt inconvenienced! It’s damn-​near fraud! Additionally, the Senior Stylist had no time for me in his schedule. I contacted him several times, and he’d never answer. It appeared he was busy or had exclusivity, or maybe he had no interest to book me. Altogether, I do not recommend this place. It’s disordered, and the staff is disgusting. No apologies or change in the business model will bring me back. It’s day two with my style and I predict it will not last four days. Please take my advice and continue your search with a responsible and respectable company.
Fyi, I do not remember my stylist name. She never properly introduced herself. All I know is she’s from Baltimore.
Update: The owner contacted me the next day and offered me a free hairstyle with the virgin hair. I accepted her offer. I continued to visit the salon for a few weeks, and I visited three times after the incident. I found a stylist name Heather to be rude following the incident. Also, I received a micro link tighten but noticed a few loose links. I contacted the owner about the tighten to get better service. The owner did not respond. I am a client at a different salon.

Had the best service here from Heather! Heather explained to me every single thing that she was doing to my hair, and it came out great! I will definitely be scheduling my next hair appointment with her!

From the time I walked in the door you are greeted by the sweetest receptionist Angela she goes out of her way to make you feel comfortable and help you with anything she possibly can very upbeat and positive. Now the owner TONY what can I say about her WOW so nice and cares I had a problem with my hair that I bought (spent way to much) she was not having that very upset for me called the place to have A chat with them lets just say she saved the day never had service like that before. she was there all day walking around talking and helping. Now my stylist or I should say Hair Designer SUNNY OMG he is amazing so much experience like I have never had someone work on hair that was so knowledgeable in his craft I have been to some high end hair salons no one compares to him or this salon worth every penny. I have been trying for years to get my hair blond every time I went somewhere they would say this time we’re going to get u blond but ur next visit even blonder it’s a process whatever sunny my first visit nailed it he got me to my blond I have always wanted the best. He did my micro bead extensions individuals I wanted he does all though OMG it’s amazing I whip my hair back and fourth now girls I’m feeling myself is all o have to say. He gave me my grove back love him. But not only is he a great stylist he is the funniest happy guy I could talk to him for hours some places u feel rush and u don’t talk no here hunny u will talk laugh sing it’s amazing I found my new home and my new stylist I love you sunny and the staff Heather another amazing stylist is the best she talks to her client and will include u in the convo she is toooo funny I think I learned so much from her lol about hair and braids it’s a craft and she mastered it. I just wanted to say thankyou to Salon Theory at midtown location the best experience I have had in a long time want to come back to just hang out love you sunny

I’ve been coming to Salon Theory for a few years now. Akuvi is one of the best stylists I’ve ever had. My hair is natural and she does everything well. From press, to cut, to extensions. And long gone are the days i had to sit in the hair salon allll day. She gets me in and out! I highly recommend!

I had an absolutely amazing experience for my first appt at Salon Theory Midtown. It started when I was able to come in for a last minute consultation. Toni Neal took the time to analyze my extremely damaged hair and recommended the perfect hair type and style, that not only compliments my look, but also fits into my daily busy schedule. I especially like that this style makes it more manageable for me to work out while transitioning to my natural hair. When I came in for my actual appt, everyone was super nice and helpful. Shout out to Sonny for encouraging me to chop off the rest of the relaxer lol! Thanks again Toni for the extra care & attention & doing a fabulous job!

I was contacted by Salon Theory’s owner Toni in regards to my first review. She apologized for the service that I had received and treated me to a silk press. I did not catch the receptionist’s name at this visit, but she was just as nice as the last representative that helped me. Upon my arrival I met with Toni and briefly discussed the last visit. She was extremely friendly and I felt like she genuinely cared about my experience. My stylist was Heather. She has the sweetest spirit and I found it so easy to just chat with her about anything. My hair was washed and dried promptly. I appreciated the fact that she was also a «naturalista», and we could discuss products and styles for natural hair. My hair was pressed beautifully! It was so soft and fluffy. I would definitely recommend this salon to anyone in the Atlanta area. I will be returning!
Customer service means everything to me and this salon lived up to my expectations. Find professional businesses can be hard, but this place exudes that.

I’ve been serviced by Kim and Sonny. Both are superior in their craft. My experience between the two were pleasurable and the outcome stunning. Kim did my big chop after a home color job gone terribly wrong. A few months later I returned for a sew in by sonny. I now bring my 3 daughters (18,15,10) for their hair care too. The price of the services is doable, even on a budget. My over all experience has been wonderful.

I’ve been a client at Salon Theory for a while and I must say it’s always been a pleasant experience. It’s clear that the client is the priority at this establishment. Toni Neal is amazing at what she does, along with the rest of the stuff. This is a place I trust with my hair and providing me great service as well. Not to mention the location is very convenient!
I would highly recommend this place to anyone!

I made a last-​minute appointment to have my hair done for a very formal event being held at the W hotel, which is attached to the shopping center in which this salon is located.
Joseph did an AMAZING job. First of all, he gave me the best shampoo of my life. It was such a treat. And then he curled, teased, and pinned my hair into the most beautiful updo. I had tons of compliments and felt like a million bucks.
We’re in Atlanta every six months on business, and I’ll definitely use Joseph next time I need salon services while we’re there!

Kim Calhoun of Salon Theory (Midtown location) is the bomb diggity when it comes to haircare and style. I like to make my appts early on Saturdays as to not have to entire spend my day off in salon. Kim is not only personable but she knows what she’s doing so I don’t feel nervous when she’s tending to my sew-​in, color, cut, or conditioning requests like I did at the last salin I tried. I would highly recommend that you give them a call and request Kim! You won’t regret it!

This is the worst salon experience I have ever had. Booking an appointment was easy and simple enough, they seemed to have a lot of availability and walk ins were welcomed.
I made my early morning appointment (930) for a wash and set on Saturday. It was not crowded when I walked in, about 5 people in the salon including myself. Diane was my stylist. The experience started off simple enough, she assessed my hair and together we decided a deep conditioner would do me some good.
There was no deep conditioner left.
This woman added some water and shook what she could out of the bottle, but there was pretty much nothing in there. Okay, fine. I just assumed she wanted to be thrifty as an employee, and finish what was in there before grabbing another. She did not. I took mental note of this but did not push it.
We proceeded to the blow dryer for about 5 mins. (for what, who knows? There was pretty much NO CONDITIONER in my hair), and then back to the sink for a wash out. From there she told me to have a seat in her chair, (I guess no roller set involved in this process), still I did not complain.
When it came time to do my actual hair, she began brushing out my natural wet hair with a coarse brush. This I objected to! It hurt! and she was pulling out my hair. When I said, «This is hurting me and I think you’re pulling out my hair» she simply said «Oh» and switched to another brush! When my hair was somewhat dried, (my roots were still wet), she proceeded to style my hair. By «style» she put her straightener up to what I could see was 400 deg, and did not add any heat protectant to my hair. When I pointed this out to her, she stated «I added some with the deep conditioner». WHAT?!
Long story short, she could tell I was very uncomfortable with what she was doing. She stated, «I want you to have a good experience so i’m going to let someone else do you hair» and walks off before I could even say anything.
In comes who I later find out (he never introduces himself or asks me my name), Dennis.
He immediately picks up where Diane left off and starts using the hot straightener on my hair. When I ask him to use a heat protectant before adding heat to my hair, he rolls his eyes and me at says, «Listen. You let me do what I do. You are not going to micro-​manage me. I am doing you a favor.»
I have had enough. I get up and walk to the front, I am ready to leave!
Toni, the actual owner of the Salon, happens to be sitting at the check-​out desk, instead of the receptionist. She clearly sees I am upset! After describing to her what took place, (with some rude jibes from Dennis who is standing behind me), she pulls me into the back and proceeds to do my hair herself. Notwithstanding the abuse, my hair came out OKAY. Not what I was used to, (I could have accomplished this myself. It sure look like I did a quick morning job of it), and proceeded to discount my bill and validate my parking. Fine. I will never return to this salon, however.
A salon experience is supposed to leave you feeling relaxed and beautiful. What I encountered here was nothing more than NASTY and RUDE. Trust me, I never want anyone to do me any favors. Especially if i’m footing the bill for it.
If I could give this zero stars and put up a warning, I would.

Jamyra has been my stylist for two years and as long and I’m in ATL, she has a loyal client. She is very talented and can conquer any style with professionalism and ease. I trust her her with my natural hair, extensions, color, and beyond. She is the type of stylist you can show a picture to and she will not meet, but exceed, your expectations. I highly recommend her! Also, I love her private studio in the new Midtown location and the Moroccan Oil products.

DeAngelo is the best stylist ever! Very professional and has great prices! He made me look so beautiful for my event. I recommend DeAngelo all day

Toni can rescue any weave! After a somewhat traumatic visit to a braid shop to get my weave put in, Toni came to the rescue and fixed my closure. I will definitely trust Lydia for all my haircut needs in the future. Overall a great staff, great location, and super talented employees.

Lovely salon. This is the 2^nd location for the legendary Salon Theory on MLK. Same level of upscale service and upbeat environment.
I love that this location has two levels and serves all races. Most of the stylist are Aveda trained. Masters of color and blow outs /​silk presses. In addition to all the services the other location does.
Definitely worth trying!