The Dump

Not bad. I didn’t buy anything, but The Dump was better than I expected. There are definitely some unique pieces ranging from dining tables/​chairs, sofas, bedroom furniture, office furnishings, mattresses, rugs, wall art and even gigantic trunks. The prices were ok, but I didn’t see anything that I really wanted. If there was something specific I was looking for, I’d go back again. They seem to have different deals each week, so when I went, it was a clearance on area rugs.
Definitely worth checking out if you’re looking for furniture besides Rooms-​To-​Go or other furniture stores.

I purchased some mattresses on 01/​01/​2016 and I paid the total price. It is stated on my receipt that the estimated delivery date is 01/09/2016.When I purchased mattresses from your store i Atlanta I was told by your employee, Hakim Shabaz, that I would receive my stuff in 10 days. I was at the store again on 01/​08/​2016 and Hakim told me I would receive them on 01/​10/​2016. I stayed at home only because I was expecting my mattresses, but unfortunately I DID NOT receive them. No one contacted me about late delivery then I called customer service and I was told that the delivery time in Sunday, 01/​17/​2016!!! The other issue is it’s not possible to track the delivery from their website? I am really not satisfied with their service. Hope they understand me and think little bit about your customer and respect them!
Finally I received those mattresses on 01/​17/​2016 with one week delay but I found that the base for two of the mattresses was wrong size, I called the customer service and the lady behind the phone asked the delivery guys to take them and bring me the right size. She scheduled my delivery for Tuesday 01/​19/​2016 and promised this is my delivery date, but unfortunately I got a telephone call on Tuesday and another person told me the delivery is scheduled for Friday 01/​22/​2016. She denied that my schedule was for 01/17/2016.That is disgusting! Those 2 delivery guys are my witnesses though it is stated all the time that the conversation is recorded! I definitely DO NOT recommend this store.

Great selection and qualify products. Sales person was attentive and helpful. Only down side was financing. With our credit scores we expected better than six months no interest.

Ireti was extremely helpful and SO patient while my husband and I wandered all around the store looking for a couch, chairs, side table and coffee table. In the end, we are extremely happy with our purchase and appreciate the time that Ireti put into listening to what we wanted and then showing us things that lined up with that. He moved chairs around the warehouse so we could see what they looked like together even. Give the man a raise. We also met the manager, I cannot recall his name, and he had great customer service skills. We will definitely come back when we need to furnish another room.

Clearly two stars on Unilocal says it all. The mattress salesman at this store blatantly lied and said mattresses are returnable. When the mattress showed up, it was clearly much harder than the one in the store but they wouldn’t let us return it or exchange it. They just said it needed to be «worn in». Macy’s had the same mattress for the same price and they have a 30 day trial period for all mattresses. So as far as I can tell there is no reason to step foot in this store ever. Do not give them your business. Walk away. You will be so so so much happier without ever having to talk to their vapid customer service or slimy salesman.

Every time I see one of the DUMP ads on TV I want to get sick – we had purchased a mattress from them when it arrived we had an issue – the dodged our calls never did a damn thing – they work people over with lies and deception.
You will regret the purchase — don’t do it… they LIE—

I bought a mattress (clermont) on my first visit to The Dump. Having «tried out» every mattress in the store, we landed on the one we chose because it felt the softest and was in our price range. Just before our card was swiped they told us that mattresses were non-​refundable. This being my first time buying a mattress, I didn’t think it would be an issue because I was happy with the mattress I tested in the store.
When it arrived the delivery guys were quick and efficient. We promptly tested the mattress and noticed right away that it was firmer than the store model… A whole lot firmer! This is NOT what I wanted. I wanted a soft bed. I had hoped it would soften up, but after two weeks it has not at all. The floor model was clearly very old and had been «tested» too much. This is deceiving and I feel the store has a responsibility to change out their floor models more often to give a true representation of their product. Especially since they will not return it. Mattresses are not cheap and I’m very disappointed in this product and this company. I will never enter this store for anything ever again.

Got to be the worst run company ever. We went to the store in Irving, TX. We bought a 5 piece bedroom set. Worse buying experience ever. Took 4 hours to process the purchase, because the salesman had no clue what he was doing. He kept having to call other people to figure out what to do next. He still screwed it up and I had to go back the next day and spend another hour and half waiting while they fixed the purchase. Then to top it off, I used their finance program for the purchase. I had a payment that was 4 days late and they cancelled the whole interest free and made it an interest bearing account. The real kicker is, they never told me. I had to find out by looking at my bill.
I am canceling my account and will never step foot into The Dump again.
At least the name fits the store experience.

Great selection of carpets and area rugs. Very helpful friendly sales staff.

Prices average, nice selection. Now let’s talk about service after the sale. I bought leather living room sectionals with electronic controls. Two days after delivery, the electronic device broke, took over a week to get someone to look at it, parts were ordered, and three months later, I am still waiting on parts and for my chair to be fixed. I can’t get a reasonable response from customer service or a ball back. DO NOT BUY FROM THIS COMPANY UNTIL THEY GET THEIR SERVICE TOGETHER!!! PULL THE REVIEWS AND READ THEM VERY CAREFULLY, these people are telling the truth about this company!
If they had. –STAR, I’d give it!

We have come to The Dump on several occasions. We are thrilled with everything we’ve purchased from here. Today we are getting a Persian rug, amazing price. Valerie hooked us up and Angela in customer pick up is such a pleasure and very helpful.

This place is not as it all seem to be. Pretty pricey with a decent selection of products. I was looking for a sectional sofa made out of top grain lather that didn’t necessarily costed 5k. I’ve found something I liked for about 3k but was not very comfortable. Due to price I’ve reconsider my options and started looking at fabric material sofas. Just as expensive as the leather ones. Over all I was not able to find anything I would put in my place without dropping 5k.

I visited this store twice before and walked out without buying anything, feeling overwhelmed by the HUGE football-​field, cluttered size. But the third time was a charm. I had an OUTSTANDING customer experience while shopping with Mr. Nate (exceptional sales person) at The Dump. I told him I wanted modern/​contemporary furniture for my small space. He knew exactly where in the store to take me to see what I wanted. With no pressure, he showed me the sofa style I liked, gave me the prices and left me alone to make my decision! I ended up buying a mid-​century white leather sofa, an AMAZING pie crust leaning mirror and a red shag rug for a STEAL! I didn’t have to purchase a whole set of furniture I didn’t like. I got the individual pieces I wanted. I would highly recommend this store to anyone looking for good quality furniture for a GREAT price.

A few decent items. I was ready to swipe my card for a sofa but they jacked the price up $ 300 when I didn’t want to buy the matching chair. Oh well. I’ll just buy it from somewhere else. Generally everything here is sold as a set. Not a good spot if you’re just looking for solo pieces.

I had a great experience at The Dump.
The selections were great, and the staff was extremely helpful and couldn’t have been nicer.

Don’t waste your time and energy at the DUMP! The same says it all. I was to have my furniture, that I paid over 2K for in full on a Saturday, delivered on Tuesday (I was moving, the salesman said it would be ok to call on Mon to verify the Tue date, since I had many balls in the air) I called Mon and was told they couldn’t deliver on Tuesday, I’d have to wait until Friday, so very unhappily I slept on the floor (it was BR furniture) from Sunday to Thur PM, I get a call Friday from someone (after I’d confirmed their automated email and text notification for the delivery) that in fact, I wont get it Friday either!!! I was livid, told them I wanted a full refund of my $ 2200 including the delivery fees, I was on hold for over an hour waiting for «the manager» to come to the phone and speak to me. Someone else finally came on and heard my spewing barrage of dismay at this very unprofessional service I was receiving, she told me if she couldn’t manage delivery on that Friday, I’d get a full refund for sure, she’d see to it.
It was now 4:30, my window was 3 – 6 pm. I finally got a call from her about 7:30 pm that I’d get it that night, It was at 9:00 when contract delivery men showed at my apartment. It was 10:30 when they finished the set up of the bed, etc. I intended to purchase for 3 other rooms at my new place from the Dump, but after this service, I’ve already looked around at Rooms to Go, etc. The Dump is not worth my sanity!!!

David helped me get a great combo price on a beautiful king bedroom suit, quickly and painlessly.
Post-​delivery update:
The quality of the furniture is great, but The Dump sent the wrong headboard out for the delivery and changed the delivery date to an earlier date without asking me. I had to rearrange my schedule and change (for the worse) plans with family in order to be available during the new delivery date. The wrong headboard was sent, and I had to be available again on a workday to receive the correct headboard. The Dump did not send enough bolts, and the delivery men had to use a spare bolt that I owned already to complete the assembly of the bed frame. The furniture was very heavy, though, so I appreciate Haynes delivery men moving it up a flight of stairs and arranging it for me. They even moved one piece twice for me because it did not look good in the original space I requested they put it. All 4 deliverymen (2 Friday and 2 Monday) were professional and punctual.
Subject Matter Expert Opinion = Top-​Notch:
The guys from Macy’s who delivered the mattress set to top my new bed were very impressed with the quality of the furniture I purchased at The Dump.

After a HORRID experience at IKEA, and having our Sofa sold from underneath us. we were left with nothing. I mean, nothing. Long story short, we left IKEA furious and in desperate need of a sofa. We decided to check out the Dump. I will be honest, I’ve never had the desire to go there, as I think the name and the commercials are annoying and cheap sounding. I was wrong, and I am so glad I did. They have a HUGE selection and the prices (while higher than IKEA) were decent too. They had dozens upon dozens of leather sofas priced from $ 450 to $ 6K. We found exactly what we were looking for. Yes we did pay a more than IKEA’s price, but we were thrilled with the end result. What’s another $ 400? At the end of the day, we walked away with a beautiful, nice quality sofa.
I really liked the fact that they cater to all tastes & budgets. They have contemporary, traditional, unique, urban, artsy. you name it. The quality seems really good too. They took very good care of us, and we were able to take the sofa with us the same day! too bad I’m not in need of a new rug, but when that time comes, I will return and make my purchase there.

After seeing the commercials on TV, my husband and I thought that we would check it out since we were in the area.
Why in the world would you ever name your store The Dump? I think it only cheapens your brand and discourages those who are in search of quality furniture. The furniture was typical, not special or unique, inexpensive and overpriced.
Although we did not want anyone to approach us, I thought that it was interesting to see the employees gathered in clusters and chatting with each other instead of seeing to the needs of their customers.
Perhaps this is the type of store that needs to be visited frequently in order to find that hidden treasure .
Not our favorite but maybe you will have better luck.

Sure it’s pricey furniture… but if you take the time to google the designer of the furniture & check all costs from another furniture company selling the same item, then you can choose not to buy an item. But for unique furniture finds in Atlanta… which is seriously lacking in the «affordable, unique & well designed» furniture stores… I’d always look here for great pieces. I’d rather have quality furniture than cheap copies.