The UPS Store

Woah, this place has gone downhill. There’s always new people training when I go in, just like today, even though it had been months since I stepped foot in here. What gives?
Honestly, I go because of the location. It’s right next to 400 so I can drop off my packages and get on the road more quickly. After the price gouging I experienced today, though, I’ll gladly lose the extra few minutes to go to the post office. Seriously. It costs me $ 15 to mail out a photo. FIF.TEEN. DOLL.ARS. For a photo. ONE PHOTO. I paid $ 3+ for a photo mailer and the charge to ship it at a standard rate was almost $ 12. That is plain stupid. I’ve always known it costs more here than the post office, but geez. It was $ 30 to mail two packages today, one a photo and the other a map — which means it was a light parcel! Ridiculous.
It was made worse by the woman behind the counter who ‘helped’ me. She was training someone but she was harsh and abrupt with customers. I get that she could’ve been in training mode, so I’ll give her that, but the service left a lot to be desired. Her tone was condescending.
I won’t be going back. It hasn’t been a good experience in a long time, and that’s fine, it can’t be amazing all the time… but hello, Customer Service. Not to mention their atrocious prices to mail a single photo. No thank you!

I go there from time to time to drop off some packages. They are friendly and prompt but forget there opening hours. It says that the have open from 8:30 am to 7:00 pm Monday to Friday. Good luck with that I have been there twice at 8:45 and there was no one there. Also I was there twice in the evening around 6:30 pm and also already closed.

Service here has been excellent. The staff is very friendly and remembers us. I’ve never had any problems here. Everything gets delivered in one piece. A joy to do business with this team.