Tourneau

On Saturday I visited Tourneau at Lennox Mall. I needed to have two watches serviced. The watches were bought by my son at another store in California. I did not have the receipts. I was not there to purchase anything from this store. I was greeted in a most friendly manner by Donna. I told her my problem. She could not have been more friendly, helpful and professional! She had the watch examined and it took only a few minutes to discern what was wrong. The watch had to go back to the factory for repair. She took all contact information from me and then gave me a receipt. She told me what was wrong with the watch and what the process from here forward would be. I could not have been treated more kindly. BTW every Tourneau Store I have ever visited has been professional and friendly and helpful. Donna carried on the tradition here at Lennox Mall. I would recommend them to anyone and everyone!
N. Johnson

Steve in service was extremely kind and fast with his quality repair of my Rolex. Took less than half an hour and it was very reasonably priced. Thanks so much!

I bought my husband a watch a couple years ago from here. We dropped by to get the crown fixed (somehow fell off). First, they gave me a lot of hassle, because they couldn’t find my information on their computer, and had never bothered to fill out their own warranty card with serial number and purchase date. Next, the man told me it really didn’t matter, because it was out of warranty for this kind of thing anyway. So he says the movement has to be adjusted, because it was exposed to the elements. I asked for the price. He said, well it starts at $ 250 to do the adjustment, and the crown would be somewhere around $ 50. The watch was $ 650 to begin with, so you mean to tell me that this repair is potentially at least half the cost of the watch? Really?!? And he couldn’t give me an exact figure. So thanks but no thanks. I won’t be coming back. On a side note, I ran into a friend who was also getting a watch repair. He was quoted $ 1000 for a $ 3000 watch, and they offered for him to trade it in for $ 300. Need I say more?

meh… overwhelming.

Went in to have Breitling sized and their customer service was awesome! Would highly recommend for service or purchase.

The Tourneau Atlanta store deserves zero stars! Avoid shopping and repairing watches at Tourneau. They have bad customer service and are trying to scam customers with misinformation and lies.
Battery replacements are «free» for life if you purchase a watch from Tourneau. However, I was lied to by both the manager and watch repair employee that my Tag Heuer Aquaracer had water damage and that they would not replace the battery until I sent it offer for repair for a minimum cost of $ 250!
I told the employees that the likelihood of water damage was slim to none because of how careful I am with the watch and the fact that is an «Aqua“racer (water resistant to 300 meters). I mentioned that it could have been battery corrosion because it sat for two months after the battery died. Again, both employees said that that was not the case and that I would need to send it to be repaired for water damage for a minimum of $ 250.
I took the watch to a local repair shop for a second opinion. They immediately confirmed that there was absolutely no water damage. It was simply battery corrosion that would easily be fixed and a new battery installed for $ 20.

Horrible customer service and poor watch knowledge. Cookie cutter watch salesman approach! AND WAY TO EXPENSIVE for used watches!

If you want poor customer service this is the place for you. Rude sale people who can only hear themselves speak when you are spending your money.

Staff can be great … If you’re purchasing that is. I’ve purchased before and they were excited, friendly and eager to help. Today not so much. A friend saw one of the watches I’ve purchased there and saw one in a magazine that they liked. Once my friend seemed as though he wasn’t that interested in the items… The associate was quick to dismiss and boy is looks could kill.

Update. I did buy a nice watch — used, from another store. The people at Tourneau serviced it, validated it, and showed the same interest and courtesy they show to all their customers, even though I was only buying a service and not an investment grade watch. This dedication to service is impressive.

I was given a tourneau watch and always take it here to get serviced, they are so quick and nice, the staff is very approachable, and you get free watch batteries if the watch is still under warranty, they also help me set the date, when i can’t figure out how to get the screw out. Definitely a helpful place to stop by for watch help :)

Was greeted immediately upon entry. Wanted to look at some watches of a specific brand and was taken to that section of the store. The sales person Mike was great, very informative, appropriately social and friendly.
I tried similar watches of other brands for comparison, spend about an hour in the store and ended up with the original watch I looked at when I came in. no surprise!
Asked for a discount and got one, much more than I had researched. Cool!
Took out a few links for proper fit and I was on my way! Good Job Tourneau. I get nervous shopping at stores like this, most sales people are unprofessional and snobby. Not the case here!

In Lenox Mall, good selection of high-​end watches with knowledgable sales staff. We chatted with a sales guy for a few minutes about a few different brands of watches. He knew his stuff. They carry hard to find brands like ulysse nardin.

Recently purchased a watch for my wife at Tourneau. And can easily say that this will be my last purchase from them. I selected the watch and was quoted a price. As soon as the sales associate realized I intended to pay with Gift Certificates. The price was set back to the original price. I was very upset. But, what incentive do they have considering I have to make a purchase there because of the gift certificate. The manager was even ruder about that. So I agreed to pay the price and presented the 4 gift certificates as payment plus my credit card for the balance. Paid the bill had the manager note and initial where he was extending the return period. (7 days was standard, my wife’s birthday was 7 days away) The transaction was complete and I left the store. The next day I received a threatening phone call from the manager telling me that I can only use 1 gift certificate per purchase and that I will have to return to the store. I had already paid, they accepted my valid gift certificates and now were threatening me with taking it to the «next level». I have never in my life been so upset with a store. The whole operation feels shady. They disappear with your credit card to «book keeping». I am do not feel comfortable with anyone going to a back room with my credit card. It really feels like buying a used car.