Dunkin’ Donuts

I usually get my strawberry donuts and boston cream donuts for my son and hubby. When my son has best friends over I also get the white non filled long johns. Their service is quick
Just to let everyone know. When I get there mid morning, the strawberry frosted donuts are usually gone

This one is slightly faster than the one on Orchard. Still a good amount of standing around awkwardly waiting to be greeted then brisk, unfriendly service. A different time, I asked for a coffee with half & half cream in it, and received half decaf. This occurred in the drive thru. The cashier seemed confused at the pick up window. I asked for a coffee «full caff with cream in it». And the guy in the background rolled his eyes and said «tell her we don’t have half & half, we have cream». yep. I got it, thanks. If you’re going to be snarky, at least do it when the customer isn’t watching.

Had to pinch my self to believe what I was seeing in this DD today, while entering we see an employee, Hispanic male singing and talking under his breath, he’s clearly interested in some female hood rat hanging on the counter and is playing with her phone, after taking the order I hear him swearing and he’s not shy about it, he’s either singing or whatever his disorder might be he’s rather vocal with his language, my expectation of Dunkin Donuts are rather low but today I have been surprised, way to sink DD.

My first trip to this location was today to pick up some doughnuts for an office meeting. I run a local business that’s tax-​exempt, so I brought in my tax-​exempt letter, which I’ve done before at a handful of other DD shops as well as at other businesses. Usually it’s pretty hassle-​free; the store takes a look at the letter, maybe writes down the tax-​exempt number — but not here. This location wanted to make a copy of my letter, which was fine with me — except they didn’t have a copier. They wanted me to leave, make a copy, and bring it back to them. Like anyone picking up doughnuts for work has an extra twenty minutes to waste on that? I suggested the manager take a pic with her phone; she said, «No, I cannot, because my phone stays with me and the letter needs to stay here.» I explained I’d meant she could print it later. She still said no. I asked where I could go to make a copy, thinking maybe there was a copy shop next door or something and this could end pretty quickly. She waved her hands in the air and said «Anywhere!» Uh, thanks. She then kept insisting it was the law that she needs to keep a copy of the tax-​exempt letter. I suggested she call the DD at New York & Vaughn or the one at New York and Smith, where I’ve bought doughnuts a bunch of times with no issues and no copy needed. She refused and brought a man out from the back. Not sure what his role was since she’d claimed she was the manager earlier. This man was rude from the beginning, explaining repeatedly that this was a legal requirement, not a DD requirement. I disagreed. Finally he refused to sell me doughnuts because of my attitude. MY attitude? Seriously, do you like staying in business? I went doughnut-​free to my meeting and told the story, and the staff there each had a story of similar rudeness and incompetence by the staff at this particular location. Stay away!

The quality of items here are on par with most any Dunkin Donuts. The issue I have with this location is they are often out of their products. Nothing is worse than having to ask what they have in stock vs being able to order what you want. I understand that items will sell out at times, but this location has this happen very frequently at times that one would expect them to be fully stocked. it isn’t like DD still make donuts in the stores, they are shipped in daily.

Not really much different than the others. I keep my order simple… «Large coffee, black» And I still have to make sure the lid is on right. Their coffee is still good, and cheaper than Starbucks, so. Meh.

First off, when we order, enter it in the computer so you can tell us the total AND NOT FORGET WHAT WE ORDERED! It’s not that hard. I used to go here everyday for coffee, but every time, my order is wrong one way or another. Do I have to order once at the prompt and once at the window? Do I have to ask for a straw for my iced coffee? Seriously, get better staff what the heck.
Here’s what you should do.
1. As they are ordering, enter it in the computer instead of telling us to pull around and trying to memorize my order. This will reduce wait time and angry customers. This will also prevent wrong orders and loss of production due to mistakes that could have been avoided.
2. Hire people who can multitask efficiently and not get flustered.

Ok first off I just want to start by saying I always get decent service here. But this time I go in at 4:11 am and I park and I see the employee look at me through the window which I thought was good so I could get my food faster. But when I go to open the doors to go inside they are both locked. And honestly I waited for the employee for about two minutes after knocking and trying the doors one more time before just leaving. And just saying forget it. I love how the hours start at 3 am but I can’t even get in a little over an hour after they open. So just be aware people you might want to come much later after they open!

Love coming here between 3−6PM for the $ 1 Iced coffees! I love them so much. The munchkins are good as well, but the coffee really is the best!

3 – 4 employees working, 4 – 5 people waiting and waiting in line for over 15 minutes?
This DD is my to-​go place during my break time from classes at a local university. the 3−6pm coffee deals drew me in. But the service is horrible. there was this lady in front of me when i walked in and she was waiting and waiting for over 10 minutes to even pay for what she ordered. All of the workers were so focused on drive-​thru that they didn’t care for the walk-​in customers. They were all looking towards the growing line but no one came to respond till 15 minutes after they were done doing their own tasks.

Not another $ from me.
I have been a dd regular for the past 9 years, coffee every morning and this store has been my 3^rd regular store. Well I’m done.
Don’t get me wrong, it’s not the coffee, that is what I will miss the most, it’s the lack of care that drove me away.
For the past 2 years, at least 2 out of 5 days I was getting my coffee, it would leak out below the rim. I first thought it was a faulty lid, I went in, talked to the manager and he said he would look into it.
Turns out it was not a faulty lid, it was the fact that they pour the coffee on the rim of the cup, and then put the lid on, so it’s not sealed. This continued to happen. I went into the store multiple times to talk to them, u called Dunkin vcustomer support twice and no changes.
So I just stopped going here. Well this morning I thought I would give them one more chance, and guess what??? FAIL!!! The lady at the window hands me a cup with coffee all down the side of it. I show her, and instead of apologizing, she just hands me a napkin. So I drive off, pissed off, take a sip and bam… coffee leaking out terribly all over my work pants. I am beyond disappointed and I would rather get coffee from the BP gas station, than step foot I here again.

I stopped in this morning after dropping my daughter off at I school. I usually use the drive thru but it had a long line so I went I thinking it would be faster. Well… I go my order in quick but had to ask for my munchkins 5 mins after paying and then when I got the 2 sandwiches I ordered they did not have the hash browns I ordered. The response of the lady making the sandwich was well you didn’t get charged for them.
When I ordered I ask for both meals by number which in my mind would constitute the meal. I’ve had this issue at two different DDs now.

I had never had coffee here before and I must say not to bad even though it doesn’t have the kick that start bucks does it taste good :)

There were 6 employees working and we were the only customers in the store, yet they somehow forgot to make our breakfast until we asked 10 minutes later. I also purchased hash browns that came about ¹⁄₃ full. I won’t be returning.

Time to eat the delicious donuts two nice warm French Crullers and a ice cold Orange Juice to wash them down with.
This particular DD really keeps them moving in the drive thru and a major majority of the time has a smiling nice and quick employee working that get you order to you correct and quick.
Great job DD looks like its time to make even more donuts because its really busy here in the early a.m.

This is one of the DDs I frequent… well, frequently. Sort of on the way to work, sorta not. I don’t care, I need coffee and I need it often.
I typically don’t have an issue here with service, they are accurate and generally fast… friendly, well. it oscillates between super nice all the way to borderline hostile. So, there’s that.
One thing that really irritates me (and this is half their fault/​have the a-​hole that orders like 34 907 123 dozen donuts during the morning rush’s fault), is that when there is a really large order, they don’t have the person pull up or over. DO SOMETHING. People are generally on a time crunch at 6:30 a.m. on a weekday and for some reason this is also the time DD receives their inventory. Basically, the drive thru is blocked by one car, ordering enough to feed a village, and one disgruntled man, hauling huge packages out of a truck and stacking them on the other side of the drive thru. rendering you helpless… I know I’m not the only person that has ordered, then felt totally screwed because you can’t get out of line.
It’s always nice to stroll into work late with an air of carelessness, thumbing your nose at punctuality… oh, but you had time to stop for coffee didn’t ya?

Met up with a friend here on a Saturday afternoon and I was pleasantly surprised to find a full rack of donuts, almost dancing a taunting jig before my very eyes. Or maybe that was just the diet talking. Anyway, compared to other Dunkin Donuts, the ones here were actually larger in size and more evenly frosted. Not just a small difference, but literally at least a third larger than a sister store on the other side of town. I also like that the froster didn’t quit halfway through and figure the mohawk would be a good haircut for a donut to have.

will return for the coffee! the donuts were good and had a special surprise with the heart shaped one.

I love Dunkin Donuts, but this one is lacking on the donut part. We go on long runs Sunday morning and I tend to have a donut craving afterward. The last several times we’ve stopped there, the donuts taste kind of stale which seems weird for 8am in the morning… they should be fresh. Maybe it’s just not «time to make the donuts» yet. But, the bacon wrap… awesome! I’ve never been a huge fan of their coffee, so I can’t say much about this location’s work there. I do agree w/​the other reviewer though — the drive-​up is really close quarters. You wouldn’t even know it’s back there honestly. It winds around the back w/​a small space, and the turns are tight as well. Heaven help you if you have a huge truck! The parking lot is pretty tight too — they share it w/​several other stores and it’s quite small.

I know fellow Unilocalers, you’re going to get the thermometers to find out what the hell my reviews have become. I assure you, I have merely been playing final destination and you will shortly be returned to your regularly scheduled programming.
That being said! Real badass review to come back on right? Dunkin Dizzys. I was on my way home and we stopped in for a dozen donuts and something to drink. The donuts were dry after a day and therefore minus four stars. But then, my drink came into my hands.
I got a medium iced latte mocha thing and it was above my standards. First of all, a medium is a pretty badass sized coffee drink. Secondly, I hate coffee. I think the taste of it is vial unless it’s been in a violent war with cream, sugar and all of that kind of crap. Especially chocolate. Chocolate is coffee’s number one enemy and when it conquers coffee there is joy in the world and flowers bloom. I’ve had some really awful ‘mocha’s in the past month that taste more like coffee plain than anything. The guy who made me this mocha slammed in so much chocolate syrup I was bouncing off of the walls. If there was a field, I would have frolicked in it. So if you’re a chocomaniac like myself, you wont have to fear for your life here.
Chocolate has won the war. At least Wednesday nights when that dude is working.