Advance Landscape Designs

We hired Advance Landscape Designs in 2011 to install a sprinkler system and lay down new sod in our front yard. Vincent was pleasant to deal with and overall it was initially a positive experience. However, after installation we experienced some issues with one of the PVC pipes they ran through the backyard — it was not buried deep enough and it came up to ground surface on it’s own. Our system was fairly new at that point and still under warranty so they came to try and fix it. Well, it happened a second time so they came out again and supposedly fixed it. Cut to 3 years later, and not only has the same pipe come up again in the same area, it also started coming up in another area of the backyard as well. We called them to come have a look (which they did) but we were told our system was no longer under warranty. Vincent explained that the new area of pipe being exposed was due to tree roots uplifting it, which is fine, but it also would have been nice for the professionals to anticipate problems such as this prior to installation and perhaps finding an alternate route for the pipe rather than hoping it would hold until our system was out of warranty. We’re not talking 10 years after installation here, we are talking less than 4. For them to absolve themselves of the responsibility of fixing at least the initial pipe which was never installed correctly in the first place, and that they supposedly fixed twice while under warranty, is their prerogative as a business, but I consider it to be poor business practice. I absolutely understand that a sprinkler system requires upkeep, and maintenance checks to keep it working smoothly but this issue goes beyond simple upkeep — it comes down to poor installation.
On top of everything else, we just had a couple of leaks pop up in the front yard — after calling a tech that we trust out to have a look, he informed us that we should have had different sprinkler heads installed in certain areas of our heavily sloped yard and that we were bound to run into trouble with the heads that were installed in the lower areas of our yard.
Bottom line — yes, they are pleasant and professional but after our experience I feel they cut corners and just hope the system and whatever patches they put in place will hold until they are out of warranty. Not the type of service I would recommend to a friend.