Apple Store

I have been waiting for 1 hour and its a Tuesday afternoon. So many people working here, but the line is not moving

You immediately feel as if this is a cattle call round up show. Expect to be herded in like such when arrival of your first morning appt. Lack of organization. It’s not first come first serve. It’s whoever is most aggressive to get to the front of the line once the doors are open. THIS IS NOT BLACK FRIDAY! I refuse to be treated like an animal. I also refuse to allow some young clueless supervisor– (Estefan Hernandez-​which I later found out wasn’t even competent to handle an escalated issue. He wasn’t even a supervisor. Simply a family room lead) — to refuse assisting me simply Bc my phone is bending past the 1yr mark. Which was a «KNOWN» issue for the iPhone 6plus. They heard I had insurance through Verizon. So once that was made aware. They wanted to hear no more. Horrible customer service && Apple product representation. So heads up. Use your insurance like crazy within the first year. Even though everyone knows that when a new product is released its always messed up. Lesson learned that’s for sure! This specific store WILL not support their promise of replacing the original phones after the 1yr. Warranty EVEN if it was an issue with thousands of phones. RIDICULOUS! Shows EXACTLY what this Apple Store is about. && it definitely isn’t about backing up THEIR problematic products!
I simply spoke to Apple Customer Support and received a totally different story. They were happy to stand behind their product and were able to send in a case number to replace my phone. When I walked back into the store to have it taken care of. I was questioned by (Justin Thompson-​Manager) and I simply told him I will take my business to another location. I called the senior supervisor at Apple customer care AGAIN and they were confused as to why they even needed to ask me ANY questions. So I went back in for literally a third time for that day. N the manager (Justin Thompson– Manager) began to give me an excuse. I asked for him to cut the excuse and just to assist me with the replacement of the phone. I began to speak with him and he told me. HIS EXACT WORDS. «Mam you asked me to not speak any further. So were good.» Another words. you don’t want to hear what excuses I have as a manager. Now that someone ABOVE me is involved. I want to cover myself. So I’d prefer to not hear you as a CUSTOMER as well. NEVER again will I allow someone who is getting paid to assist me treat me with such disregard.

Went to this Apple location to grab a controller and was out within minutes. The staff were helpful in finding me what I wanted and happy to chat after.

Such a busy store but brought hubby’s dead IPhone 6 in and Julian was his sales person, was great. Replaced the phone and did all the updates.

As many others have noted this store is terrible. The staff are down right rude to the extent where they care a dang if your issues are addressed or not. The store is utter chaos. If you really want to buy a product one is better buying it online.
Had been here to get my phone screen replaced for which they set me up with an appointment and that’s about it. They just do not maintain time and their appointments are a joke, definitely not worth going here.

Yet another afternoon ruined by the incapable systems used by Apple. 2^nd appointment deep even though we made one and confirmed it over a week ago. This place is ridiculous. Nobody says anything directly to you, rather they mumble it at their feet.

I took my Imac into the Barton Creek store last week.
Chaos. The entire store is run by 16 year olds that don’t really have a clue.
My computer had a black screen, no drive activity, and would not re-​start.
I asked the Apple staff to evaluate the computer and let me know how extensive the repair would be as I did not want to pay a grand to repair this machine and that I use this for work and need it quickly, or need to replace it quickly.
3 days went by with no call from Apple.
I called and sat through the obligatory select this and that number, long hold music and a 15 year old who told me to hold again for another 10 minutes to be told that they didn’t know what was up yet.
The next day I called again. same drill and was told that a ‘genius” would call me back in an hour. NO CALL all day.
The day after. same drill… and was then told by a smarty pants tech guy that there was nothing wrong with my machine at all and that I should come get it.
Now. I have use Macs for 20 years. THERE IS SOMETHING WRONG WITH THE MACHINE…
He suggested it might be a bad power chord (Of course you can’t but a power cord for an apple product at the apple store)… right?
I went to pick up the machine, spoke to a manager. who didn’t seem to care, and took home the machine to of course find out that it would not start…
Called Apple national tech support… have been on with them 3 times. no help.
The company used to have the best customer care and has now become a behemoth that is run by McDonalds works from the movie Idiocracy.
Done…

Extremely poor customer service. The female manager running the Genius Bar did not even bother to help walk in appointments. Apple’s arrogant culture drips down to their store employees who make customers wait in order to provide a since of urgency and increase store guests. Garbage customer service all around. Needs improvement.

I’ve been here 50 minutes for an appointment to swap a defective phone. So far the geniuses have screwed up by bringing over the wrong phone and bouncing me between staff. I would try to do as much as possible online and avoid this place like the plague.

I don’t feel like the customer service here was the best… I am a full time student with a part time job that works very hard for his coin so when I’m spending MY hard earned money I expect great customer service and it was just eh… not bad but not great either:/ let’s hope my MacBook works out

IN CASE YOU ARE LOOKING FOR OR HAPPEN TO BUY A «BELKIN HOME CHARGER»
I was at DFW airport on the way to my next destination when I realized I forgot my phone charger. So I went to the closest store where I found a belkin home charger. This exact home charger was $ 30 and seemed to be top of the line, yet when I took it home it was only a small cube USED IN A HOME CHARGER. There were no other pieces and still no charger because how can you charge a phone with just a small cube ?? I feel like your product was incorrectly marketed and unfairly advertised to customers. The next time I need a charger I will be sure not to use belkin or reccomend it. Because last time I checked a small $ 30 cube can’t charge your phone and should not be called a home charger.

MacBook Pro locked up and would not reboot. Called the Support line, got a useless newbie tech who made me a 5:30 pm appt at the store in Barton Creek Mall. Fought hideous rush-​hour traffic and arrived (oh, the HORROR!) early at 5:10 pm. The only useful employee was a woman near the door who turned me over to a staffer who informed me I was early, but allowed that I could sit at a table and wait.
I watched the mostly millennial workforce meander thru, never making eye contact, their eyes glued to their little pad screens. Random in and out to the back of the store
lots of chatting between them, but no customer service or interaction with any customers! Unbelievable.
There were other (my age) customers, alone and waiting, as well. The staff’s deliberate lack of interaction was offensive. I had questions and was debating purchase of a backup. I got another not well-​versed staffer at my appt time who ran yet another diagnostic after hooking my mac up to the store server. Then my tech appeared, tried a few things I had already done at home and decided to reinstall Yosemite. I could have done that at home. Yes it would have taken about 2 hours, but it is better than the staffs’ deliberate indifference. Then he announces – remember I had scheduled an appt with a tech in advance – that he had to go (end of shift?) and off he goes while I am waiting for the install to finish. No answers to questions, recommendations, nada. I am just left there, adrift.
I intercepted a staffer and asked about an external backup. He had to go get SOMEONE ELSE who could sell it to me… WTF??? The vaunted apple store is a joke. And the tech support line has deteriorated. Basically you are on your own.

called today to get some support in regards to a new ipod nano that I received. First, I was sent to the billing department. The initial lady that I was talking to kept telling me I was having an issue with my account, and I kept telling her that the device was not being recognized by itunes. This is shoddy customer service. I was a customer service rep for 3 years, and I know that this was terrible. Then after billing sends me to technical support, i am on hold for 15 minutes. This is fine. The rep gets my call back information and asks me what the problem is. I tell him and he tells me to restart itunes and plug the device back in. I did this and it does nothing.
He then places me on hold. Comes back and informs me that he will have to talk to a technical adviser to see what the problem is because this is a rare problem.
Then the rep hangs up on me. He has my number, I have not received a callback. I know he has my number because I verified it with him.
This was the worst customer service I have ever received. I was a customer service rep, I treat CSR’s with nothing but respect.
I have a macbook, I have purchased 4 ipods, and 2 iphones, I expect better customer service as a paying customer.

Don’t ask to see an Apple watch they have them locked up like the Crown Jewels. So arrogant I was really interned in looking at once and the sales snob just pointed to them throwing out prices like I could not afford one. Granted I had a work shirt on, but it was pure discrimination

I’m trying to get the size of the apple tv but nobody responds

As an avid apple user, mixed with a lack of technical efficiency, I spend a lot time at the «genius bar.» Mind you, they are actually genuis’ in my book!
I went today under the impression I had a 12:00 appointment, to my dismay it was actually an 11:40 appointment. The nice man checking me in kindly asked what was going on and after realizing it was an easy fix he slipped me in. It was nice to not be immediately turned away and have so many friendly faces.
Good job apple store at Barton Creek!

Of you are looking to deal with a pretentious and unhelpful staff, I encourage you to visit the Apple Store at Barton Creek. Here’s what I experienced.
1. 3 visits to have my computer repaired and the problem was never installed.
2. Despite purchasing apple care the store manager argued with me saying I had never purchased it.
3. They required that I pay $ 280 to have an issue not related to my usage repaired.
4. They tried upselling me to rent a laptop, because they couldn’t diagnose the problem.
They wasted my time and were very rude about it. I’m happy to drive out of my way to avoid this store.

So as my ex was using her forefinger to peck away at her new iPhone setup screens, I mentioned to our law student/​Genius Bar guy Julian — «You ever notice how youngsters can bat out 300wpm with two thumbs, while us old folks peck away with one finger?» I thought he would respond with something like, «Haha» or «Everyone does it differently,» but what he said was, «You’re right. That’s what my mother does.» Okay, that made me laugh.
The bottom line is you can get a new iPhone at a zillion different places these days, but what you’re paying for at the Apple Store is convenience and «peace of mind” — they unbox your phone, set it up, and do whatever they need to do so you’re walking out with a working iPhone in your hand. This may be an old folk’s thing.
And finally, my ex detests the notion of multi-​year contract and commitment — which may partly explain why she’s my ex — so she had no problem spending a flat thousand bucks for her 64gb 6 Plus with a case. But when our cool Apple guy Austin couldn’t get his cool Apple gizmo to update her interesting month-​to-​month «service plan» with AT&T, he casually suggested the three of us stroll around the corner to the AT&T store so he could resolve the issue. Which he did. I thought that was pretty cool customer service. You know that cliché you sometimes hear old folks use -«An Apple a day is as good as it gets?» — I’m not the one who’ll disagree.

Had a service performed on my macbook. Made an appointment before hours and the doors are cracked so you can get in. Took about 15 minutes to be seen, which I consider a bit long, but the Genius got things taken care of once I was seen. Said it would be around noon before it was ready for pickup. I figured meh gotta come back to the old mall again. Browsed around for an hour or so and got a phone call as I was about to leave saying it was ready for pickup. Easy peasy.

I am what I call «electronically challenged» when it comes to technology. I have never been the person anxious to own the new it phone, mostly because it takes me a year to learn how to use it properly. But today when my husband suggested we turn in our available upgrades and get the new iPhone 6 I was game. My 4 was way outdated and I was excited for all the shiny new features and finally being able to use Siri! (quit laughing)
He made an appointment online so we walked into the store with ease, until we were told appointments are not for people wanting to purchase the 6 so we were sent to the outside line with a guesstimated hour wait time. We reserved the phones in line through a store employee so that it was guaranteed we would have one. We ended up standing in line for a little over an hour and a half which to me seemed crazy. There were plenty of employees in the store I felt could have helped move it a bit faster, especially considering everyone in line had already reserved what they wanted and were not going inside to browse.
But I don’t work there myself so I can’t speak to the order of things. When we finally did make it inside a friendly and informative employee took about 10 minutes to get our phones, and make sure the upgrades went through and all was well. After spending the entire day playing with my new phone I am in love! It has things I didn’t even know I wanted in a phone such as a finger print coded touch screen for quick and secure access! Seriously, it rocks.
I’m sure this store isn’t near as insane when you need to come in for something basic. My husband is already talking about doing it again next year when we have more upgrades. Guess I better get the sleeping bags and trail mix ready