Bonobos

I had been having some fit issues with a pair of pants I purchased from Bonobos online — went in to the Guideshop to get an opinion and left blown away. I not only got the help I’ve been looking for when it comes to fit but the pants I brought in (which I explained to them had been tailored) were taken back and I was given a new pair. Unbelievable customer service. Will be returning.

Man this place has become a waste of time. The benefit of going into the guide shop instead of shopping online directly is trying on and verifying fit to prevent the nightmare of returns and exchanges. Our visit last Friday resulted in a guide ordering the wrong sizes on all of the items we purchased. Now we get to wait again, deal with exchanges and time out of our day.

Wish I had some time to try some clothes on I stopped in for the first time while waiting for my movie to start at Violet Crown. Very cool concept for a clothing shop online showroom, I will definitely be back.

Greeted with a beer. Friendly and helpful staff. Great looking clothes. I will definitely return and would recommend to a friend. Look online first to make your trip even more easy but you don’t have to.

First of all, Bonobos has quality pants and shirts. I’m an odd size because of my height and they’re perfect for me! I came in for a scheduled and Audrey helped me out. Not only did she help me out, she went above and beyond to get me what I needed, and there are no words to describe how grateful I am! She gave me good advice and we went through everything that I wanted to try on, from different kinds of pants to different shirts. She was awesome! I’m sure Bonobos holds the same standard for all their employees. I would recommend this place to anyone who wants great clothes and excellent service. Although they don’t actually sell clothes at the store because it’s only a «guideshop», it’s still worth it. I hope to go back soon. Overall a great place with awesome employees and superb clothing!!!

I had a great experience with this shop. A relaxed environment, great looking clothes, patient and knowledgeable staff — I’ll definitely be coming back in the future. Be aware that this isn’t a standard shopping experience — more like live web-​browsing. They have samples of all their lines in the store, you work with the staff to get the right fit, then they work with you to put together an online order. They then ship out your size and order from the warehouse, and in the case of suits and pants, you still need to get it tailored (leg bottoms and final fit). But it’s a great place for in-​style, grown-​up men’s wear that stays away from the Joseph A. Bank pushiness or the Men’s Wearhouse uniformity.

Walked in on a rainy Saturday to try on tuxedos. We were greeted and assisted by Austin, who was extremely pleasant to deal with. He also had amazing hair, which I think was truly the capstone to a great experience. I left the place feeling like a handsome son-​of-​a-​gun and pleasantly surprised by how much I got for the amount I spent. We are definitely not talking Old Navy prices, but if you appreciate quality and would rather spend more to get something that fits like a dream and will last you more than a season, then this is the place to go.

The staff and experience is great… they give you the right amount of flattering and honesty all with a cold beer in your hand. The pants really fit well. My only downside is that you have to get your purchses shipped so no stopping in for some last minute wardrobe additions. Glad Bonobos is downtown!

As if I didn’t love this company enough, my experience in the Guideshop was awesome.
Sam quickly returned a chino blazer I wasn’t using for store credit, and while I waited we struck up conversation and found out that each of us had served in the military. He was already hooking me up with some sweet discounts prior to that, but after discovering I was veteran he let me on to their Band of Brothers program that gives discounts to veterans.
Sound like this is a long process? It wasn’t. Even if it was, they’ve got beer. That’s right, beer while you wait for sweet ass hook ups. I’d highly recommend this place to anyone trying to expand their wardrobe and be treated well while doing so.
Thanks, Sam.

Had received an outfit that ended up not fitting well. Sam at the Guideshop knew just the changes to make, set me in just the right fit, took the ill fitting items off my hands, put in a new order, and expedited the shipping so I’d have it in time for a wedding. Just fantastic service.

Came in here today with my boyfriend to do some shopping. What I didn’t realize is they don’t sell clothes here! Well they do but it’s not a typical store where you can buy something & wear it later that day. Rather they fit you at the store then they order your items for you. My boyfriend is super picky and Sam was helpful and friendly. We got a couple beers & started trying on. Since it was our first time shopping here we received 25% off! Plus they expedited the shipping at no cost since my bf has a business trip later this week. Excellent customer service and a nice range of quality clothing in a welcoming atmosphere. They also offer a very generous return/​exchange policy. I usually don’t like shopping for men’s clothes but with free beer involved I’ll likely be back.

I bought my boyfriend a pair of pants on the website over a year ago, and just found them unworn in his apartment.
I took them in on a whim and Andrew immediately gave me store credit and took the pants back — no hassle!
Great customer service, beautiful clothing.

Pants… pants, pants!!! Mr. Smidgens here!
I am writing this review with no pants.
I have been wearing Bonobos pants for the past 8 years now. They hug Mr. Smidgens’s thighs just right!
Well mostly. .
This is where my story begins. I love their pants and since Mr. Smidgens has thighs and a butt that are like Mt. Rushmore… thick and hard!
I sometimes have trouble finding pants that fit well.
My last pair of Bonobos pants that came in did not fit like the others. What the junk crushing clothing!!!
I called the ninjas at Bonobos and the lovely Maggie Adams was so helpful. She suggested I go to my local guide shop and see how the different pants fit. Mind you, this was the second pair of washed chinos in the Jet Blue flavor that I had ordered to replace a pair that was tight around my boys and my thighs!
Well I made my appointment online at my local shop the same day and strolled on in to a bunch of happy camper employees in the 2^nd St District here in Austin, Tx.
My Guide for the day would be Andrew. We shook hands and he offered me a beer. I kindly accepted and we started our journey of finding Mr. Smidgens some clothing for his lower half!
We chatted, I gave workout advice, I had another beer, and when all was said and done it turns out they are looking into the fit issue and I ordered some fine fitting pantalones!
Apparently manufacturing has changed and something is clearly different!!!
The fact that Bonobos cares about their customers that they are willing to fix the issue says a lot about them not only as a company, but as human beings.
I will forever be a loyal customer to Bonobos! Thank you Maggie, Andrew, and Ninjas!
I have pants on now.

Awesome experience. Lindsay made me feel like a valued customer and was willing to help with anything. Dog friendly and they offer free beer.