Custom Sounds – Fiesta

I am here waiting to get windows tinted. Was told 10 o’clock on a Thursday morning. I was a victim of a hit and run as a result I have two broken shins and a broken shoulder. Getting here was extremely difficult for me. I am now being told by the young man with the baby beard and baseball cap that he forgot to call me and tell me that it can’t be done till two! Don’t e we waste your time trying to get anything done correctly here. They even wouldn’t let me use their restroom because their «insurance «won’t allow it. They would rather I on my Walker go to Fiesta a hundred yards away.

I bought a car stereo and backup camera for my daughters car for Christmas. The purchase was in mid November. At that time we set up installation for December 26^th.
The day after Christmas my daughter and I drove 25 minutes to the shop in two cars as we would have to leave her car for a few hours. When we arrived we were informed that they never ordered the parts. The manager would not take responsibility and blamed the young man we had worked with originally. The managers attitude was «oh well. It’s not my fault. We will have the missing part next week. This was a Christmas present and now my daughter has to wait another week.
I then went to Pro Audio and had a better system put in immediately for the same price.
Custom Sounds has no concept of customer service. I would highly suggest Pro Audio on Lamar… Not this place. I’m giving one star because there is no option for no stars.

Had a radio installed in June. Price was ok. Had them re check it a couple months later which they did for free

Very poor customer service. I went there anyways spite what the reviews said, and I should have just listened. I went in there and the guy at the front desk (black guy with dreads) was very rude and unprofessional. He talked to his friend for about 10 mins about everything and then came to me. But even then he was talking on his cell phone and texting and talking to some other person that walked instead of finishing up with me. He acted like he did not want to help me I had to press information about installing speakers in my car, instead of him just giving me the info that i needed. Stay away they are very rude and unprofessional.

First off, let me say these guys deal a lot in very high end sound and media systems. I went in knowing this, but I have a difficult car (Jaguar) and a strict budget. I was expecting an insane price quote because the labor involved in putting a new stereo in my car is intense. The store manager Lamont Schuler was AWESOME! He took the time to talk to me in depth about what I wanted, what my budget was, and what he could do. When all was said and done, the price quote with labor was just barely over $ 300! I was thrilled!!! Lamont didn’t have to take as much time with me as he did, but he did. He got on the computer and looked up ways to match me with exactly what I needed without ever trying to up-​sell me or feel like my business was not important. I highly recommend this business based on my customer service experience… I also don’t take the time to write reviews unless I’m exceptionally happy and «above and beyond» service was rendered. A+++

My brother was just ripped off by this store. They charged $ 175.00 labor just to install a head unit he purchased from Best Buy, in his 95 Mercedes S320. The factory deck was already removed and no wires were cut, which means it should’ve been a simple no sweat install with a wiring harness and antenna adapter. They charged about $ 35.00 for those parts. The avg price to install a head unit it around $ 40-​$ 50. Their only justification for the price was that it’s because it’s a Mercedes as if it high level technology or rocket science, give me a break the audio in 95 is not that sophisticated and they didn’t have to remove anything maybe a little soldering & crimping some wires. Never ever use Custom Sounds it’s a wonder they have been in business this long, they are rip offs!

No returns, ridiculous. And they dont mention it at all… in fact the first mention of it was on a sheet stapled to my CC receipt after i had paid! After an hour on the phone/​on hold with the regional manager they took back an unopened item with a 15% restocking fee. These are the same guys i paid thousands to do work in the past. I will not be back EVER.