Dairy Queen

This DQ has consistently provided good, hot food everytime I visit. I especially enjoy their chili cheeseburgers. The fries have been really good as well. The staff is nice and they have always gotten my special orders correct. I always dine in, and I appreciate the clean dining area. This is a good DQ.

So I ordered a double cheese burger combo to go and the fries were about ¾ full, they are really cheap to give you anything extra. Also the fries were cold, I asked for extra pickles and I got 3 pickles so I asked for more pickles and got 4. When I asked for ketchup I got 3 packets.

Got home with food, opened box to find one bite taken out of each piece of toast. Drove food back to store to get new meal. Manager and cooks thought it was hilarious. While I was waiting for my replacement you could see the details of there joke being passed around to the staff behind counter. No refund didn’t bother me as much as the sheer disrespect. I am pretty sure they only replaced the toast so I threw all the food in the trash and no longer go here if I don’t have to. No pride in their job and no sense of right or wrong.
I’d recommend going to a another restaurant that takes pride in their food and service.
Pretty sure this owner runs the area DQs as he was on the news complaining about minimum wage at his 7 or 11 stores. They are giving DQ a bad name.

If I had to sum this up in a simple sentence… it would be this: Nobody at this place seems to give a rat’s behind about whether or not the customer is satisfied with what they get. They are all just «on-​the-​clock employees» scooping ice cream for a paycheck.
Things that don’t make sense about this DQ:
a) Why do I have to ask for a lid? I’m not going to eat it in my car while trying to drive. I’d rather be able to sit and enjoy my ice cream at home in the air conditioning without wasting fuel in my car.
b) Why do they blast the ice cream with a heat gun before giving it to me? I get that here in Texas we’re in the midst of 100+ degree days, but even if I went inside and ordered the same thing, it comes «pre melted». That means I can’t enjoy it when I get home, I have to put it in the freezer so it can reconstitute, and maybe eat it 75% of the way re-​constituted after waiting 2+ hours. That’s not exactly fast and efficient.
c) I’ve been there a number of times and have told them their drive-​thru system isn’t very audible. They still have yet to fix it. I can see the speakers behind the grille are actually ripped, probably blown. I highly doubt it would cost the franchisee that much money to have the speaker/​microphone system replaced to something just a little bit more functional?
d) Dairy Queen corporate should really be trying to innovate some kind of better cup/​container that keeps its contents colder for longer, or that insulates it better from the outside world. The cheap paper cups just aren’t cutting it. 100-​degree days aside, this is 2015. Why are we still being served ice cream in the same vessel as when they first opened way back when?
e) Why, when I order a blizzard, do I have to ask for extra cookies/​candy/​whatever? I asked a person who looked somewhat important last time I went inside, and her response was, essentially, that it depended on who made it. WHY? There’s supposed to be a modicum of consistency here. It shouldn’t matter who made it, it should be like a bar with multiple bartenders. If I order a margarita from bartender A, then again from bartender b, at the same bar, it tastes the same. That’s just common sense. Maybe this is a cheap ploy to overcharge customers… be stingy on the toppings so they have to charge extra to get one that looks like the picture? That’s crooked.
Let me say this… I do realize that I may have expectations a bit high for an ice cream shop… but why is it that I’ve been to other DQ’s that are busier, and that are pushing out better product? They exist. The difference is in the management, and the quality of the employees. As I said in the beginning, nobody seems to care about the customer experience or the quality of the product being sold, but it’s not their fault. It’s their management that’s not doing their job.

Our group had a sudden craving to eat blizzard and it was almost closing time. I called them and asked if they could do me a favor and have my order ready and I can get there soon and kassy didn’t disappoint us. It was past closing time when we got there and kassy delivered us our blizzards with a smile. Excellent customer service.
Thanks Kassy!

Best burgers in the area consistently. Better than Burger King, McDonalds and all the others

Compared to some of the other DQ’s, this place is clean and organized. I’ve never had a bad experience in the 2+ years my family and I have been coming to. Keep up the good work!

Awful place. Spent $ 33 and received someone else’s order. Called when I arrived home and was given extreme attitude by Lissette (employee #7559).
NEVER VISIT this location! Now I have hungry children and Lissette and Ricardo could care less.
They aren’t even answering the phone.

Worst Dairy Queen. My husband and I both got blizzards and they were mostly ice cream with very little candy bar pieces.

Always great food and employees allow part cash and part credit payment. A great place to go to celebrate after garage sale picking.

I love Dairy Queen but this location blows! The staff is often rude and IF they happen to get your order right at all, the food is awful! Cold, flat, stale — awful! I’ve tried it at various time over the 10 yrs that I’ve lived here. I think I’ve ordered maybe 5 times and each time was a disaster. Lesson learned. I will not go back.

Ordered 2 CFS lunch specials and they could even bag them up, just shoved them out the window. I got 2 diet cokes and they tasted so nasty I had to throw them away.

Double check your order. This location consistently gets it wrong and not just by a little. How that happens across different days and by different workers I have no clue. They must have a rigorous interview process in order to maintain such institutional incompetence. Go elsewhere.

I don’t treat myself to ice cream often, but when I do want it I want DQ. I can get almost anything on the menu and be pleased. It’s a great place for an occasional treat.

Crappy crappy crappy

I’m upset. I drove here just for a blizzard. I was going to get a butterfinger but the chocolate-​covered strawberry was featured. It was vanilla with strawberry syrup and broken chocolate shell mixed in. I just wanted it to have chunks of real strawberries like the picture. Bummed me out. My gf got the snickers and, lo and behold, vanilla with chocolate syrup and no snickers. I cried for an hour then shot myself in the face.

As per usual. Fail.
Speaker box so crackly, couldn’t communicate with the girl inside. 10 minute wait at the window.
Get home and the ice cream is crushed and unappealing.
Will Dairy Queen ever be better than low quality?

I have the very tangible feeling that unless you live in a Texas town straight out of «Varsity Blues» swirled with «King of the Hill» that flies by your car window as you’re driving from one point of civilization to another, you can not truly grasp the notion of a «Dairy Queen». This suburban DQ is not the type of place I’d imagine would serve as a nerve center for post-​highschool football game revelry. And it’s certainly NOT the kind of place I’d imagine Jack feeling up Diane while they ate chili dogs outside.
Advertising works. One too many commercials for their Triple Chocoholic Blizzard, and I found myself negating whatever health benefits I received at Whole Foods twenty minutes before.
I felt my timing couldn’t have been better since my foodie hero, Michelle Obama, is currently taking flack (surprise, surprise) for eating a burger, fries, and shake at a new burger joint in DC. What the jowly, frothing conservatives who are chortling and screaming «hypocrisy» don’t realize is that when you eat well 99% of the time, you’re allowed a splurge. The opposite of responsible eating is not making Blizzards a food group. And you can bet both the FLOTUS and I will have burned both our treats off by the end of the week. But, I digress.
I ordered a size small, which is all you will need unless you’re sharing with someone (which is gross after more than one bite), or you’re gunning for a stomach ache (which would also be gross if this is your specific intent).
I was joined by a group of «booster club”-looking moms actively discussing something called «van carpools» and «children’s floaties». Whatever the hell any of that means. Also, let’s say none of them look like they visited DQ more than once a year… if even. Maybe they were meeting there «ironically».
The Triple Chocoholic was smooth, creamy chocolate ice cream. With soft, chunky brownies. And decadent truffles.
And it was f**king amazing.
I’m shocked it happened, but DQ managed – if even for a moment – to put a smile on this dairy queen’s face.

wow really, first review… I really don’t eat fast food much but it seems lately that is where my reviews are geared because I am in too much of a hurry.
Dairy Queen is the landmark in any small town for giving directions («right at the bank then left at Dairy queen»). This one seems strangely located on 620 in a majorly populated area.
The food is ok, sometimes greasy sometimes not so much. My dad use to take me to Dairy Queen for the steak fingers. They are still decent but nothing like the old days.
So– I torture my thighs by pulling in here for a Blizzard, a Peanut Buster Parfait, or just a Dilly bar. It’s more of a summer venture for us– but this last visit– we chomped on burgers, fries, and then ate our way through a Blizzard. You know it’s not a Blizzard until they flip it upside to prove it’s stayin’ in the cup.
The staff during our visit had a great sense of humor, engaging, and fast.