Wendy’s

Lazy, lying employees. Asked for half the normal amount of ice, they gave me half a cup full. That’s fine but when I asked about it, he said he put a fourth. I emptied it and it was half ice… lying to my face is not good. Also there was globs of grease on the wrapper. The OUTSIDE of the wrapper. Needless to say, my dogs got a nice dinner tonight. Never going back.

A so-​so example of a Wendy’s establishment. Decent service and cleanliness; the food I received was delivered promptly but not particularly flavorful or hot. OK if you’re in the area and you’re coming on the right side of the road during rush hour!
This place gets a 3 the ‘CTJ Scale’, as noted below.
5 out of 5 stars: Come-​to-​Jesus good. Would be OK passing away after finishing a plate here.
4 out of 5 stars: Come-​to-​Mary good. Would be OK being seen eating here by Mother Mary.
3 out of 5 stars: Come-​to-​Joseph good. Would be OK having a beer here with Jesus’ Dad.
2 out of 5 stars: Come-​to-​the-​Apostles good. Meh. Wouldn’t have my last supper here.
1 out of 5 stars: Come-​to-​Nobody good. I wouldn’t have my penultimate supper here, either.

Again, with the straws. Can you please give me a straw in drive thru? That would be great, thanks. Since your ice cubes are so giant it’s hard to drink right out of the cup. They are like Antarctic glaciers, these things. An iceberg of themselves.

Thanks for nothing I will be calling corporate office. The only reason I come here is because it is close and convenient, and things could definitely improve. I am completely disappointed and am tired of things not changing. Keep giving ppl stupid excuses so you can play stupid games and short me on my fries while waiting on my order to keep your costs in line. so that’s why i always get shorted on my fries. you all help yourselves to the food and then screw us over and cook the books for corporate. So expect a change next week and see changes coming soon. Just might have to go and talk to the «man or woman in charge» if the the new wendy, dave thomas’ daughter might be unavailable or on «vacation». way to let your father down, im quite sure all you care about is whats going in your pocket and not taking care of your customers, you obviously lack the passion for the business that your father did.
I really hope I can talk to you personally… Some people make things happen and some don’t. I will and do appreciate your help and support fellow austinites!

I don’t typically waste my time writing reviews for fast food places but this one is so terrible that I feel the need to warn patrons to AVOID this place like the plague.
First of all, the drive-​thru people are *always* rude and for some reason (even if there is NO ONE in front of, or behind you) ALWAYS in a super huge hurry. I can place a simple order (and this has happened multiple times — more than I care to admit because shame on me for going back) but: Fries, Sweet Tea, Plain Hamburger — PLAIN. They will rush you through you order so quickly that you’ll forget what you ordered… once up to the payment window — you don’t know if they are charging you the correct amount or not (I was once charged $ 8 for a $ 4 order but was hurried I didn’t realize it until I was home and looked at my receipt) — then they throw your food into your car and rush you away… drink dripping all over you, who knows what’s in your bag!!! Being a mom, I typically try to check bags (quickly though) before driving away but you can’t do that here… they will yell at you to move and drive ahead.
What was in my bag!?! What drink did I get?! Hmmm… Dr. Pepper (don’t drink it — makes me sick), and an order of Spicy nuggets with no sauce. Odd. Not what I ordered at all. Happens EVERY TIME. After the, we will say 7^th incident — I had to pull my head out of — well — you know… and put my foot down and say — we are NEVER going back here. Ever! Enough.
Someone else left a semi-​similar review — and he was right — there are other places 50 yards away, same side of the road to get food. The suffering has ceased.

Have you ever gone to a drive thru so hungry that you didn’t know what you wanted to eat? Well don’t go here …
I couldn’t even order. Drive thru staff was pushy and rude trying to hurry us up as we figured out what we wanted to eat.
We got so fed up be constantly being harassed: Are you ready or is that was all… We said never mind and canceled the order all together.
Oh yeah… There were no other cars! Three people in the widow standing around.
Not coming back. Sonic is 50 yds away on the same side of the road.

CREDIT CARD STOLEN … I go to this Wendy’s all of the time. They are super quick at getting the food out at the Drive thru. Well, the last time I went July 2^nd (I think that’s the right date), the guy was so quick at handing me my salad and a «thank you» that he didn’t give me back my debit card. I was in there at 2:23 pm, went back to work until 7pm. My card was used at the 7 – 11 next door to the Wendys at 5:28pm and then Walmart twice back to back at 6:51pm. Total of $ 220 bucks… LUCKILY that’s all they did before I caught it.
I contacted Wendy’s Corporate the next day when I saw the charges on my Bank of America account. «She said they take this seriously» .I also went to the location and spoke with the Manager. (young African American guy) and he said «ill look into it and get back with you, we just had a similar situation south and it’s getting resolved now»
I haven’t heard anything from Corporate or This Wendy’s location. I am extremely disappointed in them.
ZERO STARS.
Too bad… I sure do like their spicy nuggets ;). No more service from me. I’m 100% sure that it was a Wendy’s employee that used my card. No doubt in my mind.
Dave Thomas would be disappointed and I’m pretty sure Wendy would be too!
Way to stay on top of things Corporate Chain.

If I could give zero I would. It seems like everyone at the drive thru are idiots. Never give the right things. Got bacon on my burger and it was one little piece cut in half. The burgers are messy. I worked in fast food for 5 years and I would have been fired on the spot for putting out product that looked like the food Wendy’s gives out. No good. Think I’ll try the sonic that’s down the road.

I’m do not typically take the time to review fast food places. However, I have had a consistently great experience with this Wendy’s fast food restaurant. There are several different areas that specifically impressed me.
First, it’s clean. The whole place is neat, clean and orderly. As soon as a patron gets up a worker is there wiping down the table and chairs.
Second, they are indeed fast. Very fast. Both the drive through and the walk in service speed is exceptional.
Third, the food is good. Yes, it’s Wendy’s and the bar isn’t crazy high but the food is fresh, hot, and tasty.
Lastly, and most important, the staff is so professional, kind, and service minded. Everyone smiles and asks us if we need anything further. The manager stops by to make sure we don’t need anything.
Again, I wouldn’t write if I hadn’t experienced great service time and time again. I probably visit this Wendy’s a half dozen times a year and every time it’s a breath of fresh air.
Thanks for doing a great job. Keep up the good work and setting the example for your fast food competitors.