DXL Mens Apparel

The service at this store is pathetic. The discounts are never any good. The greesy, Hispanic man whom was behind the counter and denied me a $ 20.00 discount was a pompous ass and i can see why he has gone no further in life than retail. $ 20.00!!! For real!!! Never again…

Positive first,
1) Great merchandising, its great going to a retail store where you know your size is in stock, and sales people match your body style etc. Stylish clothes, I really like the store.
2) Very helpful staff (more on this later) and seamstress /​tailor on site, and every ready for work on a Sunday.
Negative
1) Very expensive clothes, it seems like the prices here are about 30% more than most places. Maybe I need to join some VIP club or wait for sales.
2) You can 100% tell the sales staff is commission /​performance based. Without a doubt, the guy who helped me was VERY informative, and friendly and provided white glove service. The problem comes from doing some window shopping on line and drove into the store prepared to pay ~$ 180 for a sport coat, but when I asked what I needed a $ 298 coat was put on, and when I questioned the price I was told that everything else in the store was inferior. No other option was offered or tried on, and it felt a little pushy.
I bought the Jacket, jeans and belt and had some minor adjustments made and the cost was $ 490+ .
The salesman told if I didn’t buy a 28 dollar cedar hanger that moths would eat my jacket. I didn’t buy the cedar hanger.

Store manager and enployees were SUPER friendly and nice. My boyfriend found a couple shirts in his size (2XLT) on clearance, which almost never happens and was such a nice surprise! We’ll definitely come back to this store.

After leaving another retail store which wasn’t that helpful and didn’t carry many big and tall sizes we headed here. Impressed the moment we walked in. My boyfriend and I walk over to the dress shirts with a paper of his measurements from the last retailer. Within a minute we had an employee asking questions in order to help us find what we were looking for. A couple minutes has passed and we found some styles and another employee came over and measured my boyfriend again because what size we had said leaned more towards the longer arm length vs the short. Dress shirts got tried on and purchased.
Long story short. We got excellent service and were able to get what we came for. My boyfriend even mentioned how great the experience was. The dress shirts were fairly organized by size which also made it easy to look through.

Destination XL is just Casual Male rebranded and trying to appear more upscale. I’ve shopped at Casual Male for years, but this was my first experience at DXL. I have four main complaints.
The first two item apply to the whole chain; the last two are specific to the north Austin location.
1. The prices are outrageous. $ 55 for store brand jeans? CM/​DXL has a monopoly on big & tall, and they take full advantage on it. Yes, I will keep shopping here, but only because I don’t have another option.
2. Their Thanksgiving ad was deliberately misleading. It boldly advertised 2 for 1 «plus» $ 35 off on the weekend. When I got there, they told me the fine print said the 2 for 1 was only on Wed and Fri. I could have saved more if I came earlier, but I waited until Saturday to get the «plus». Even after I reread the flyer, I couldn’t see how anyone would interpret it correctly.
3. The whole store was saturated with a strong perfume. I asked about it, and they said it was an air freshener, but it was worse than the perfume counter in mall department stores. It gave me an immediate headache, and I had to take a nap when I got home to clear my head before I could function. The next day when I opened the bag and removed my shirts, the perfume hit me again and gave me another headache. The first time I wore one of the shirts FOUR DAYS LATER, it still had a strong perfume smell.
4. I’m a grown man who can choose his own clothes. Three salespeople approached me, and I declined help from each. To their credit, they were polite about it, but it was overkill. At the checkout, the lady asked who helped me. I said no one, but she pushed me to give her a name. I said I talked to three people about the perfume, but I selected my own clothes. She told me to just pick someone. I said no, so she just randomly picked a salesperson to credit for the sale. Don’t make me answer the same question three times; just do what you have to do and let me get the hell out of this store.

Unlike the other two reviewers, I had a very different experience in that no salespeople so much as acknowledged me during my visit! That is a good thing. If I need help I’ll go ask for it. However, at 6’6″ /​230 it seemed this was not the store for me. I am very tall but relatively slender, and the clothes here were for tall AND large men. The jean waist sizes started in the 40s. I was hoping to find a ³⁶⁄₃₆ or something but saw nothing remotely close. The shirts also seemed more like moo-​moos than shirts. Sigh…

So, the pros are there’s finally a store for big and tall dudes where you’re not shoved away in the Corner of Shame and everything is ugly and made of polyester. Even better there’s actually a selection and stuff from designers. The merch is pretty decent, if pricey. And they do alterations and stuff.
The con is, as John B. said, the sales staff is like hungry sharks and you’re the wounded seal. I went in and literally had two of them come up to me and box me in demanding to know how they could help me, then sort of eyeball me as I wandered around the store, obviously ready to come leaping to assist. Now I worked retail so I know it’s probably not them doing it intentionally, it’s some CS initiative from above, but it’s super-​creepy. Just let me shop, yo.

I was greeted by a friendly employee when I came in, she asked if I was looking for anything in particular, and I said, «no, I’d like to just look around.»
About two minutes later she returns, directs me to some merchandise. «Thanks for showing me… I’d like to just look around,» I say again.
About two minutes later she returns, and talks to me about something else — Ralph Lauren Polo, or Lacoste, or something. I smile, and think to myself «I’m done.» After she walks away I leave.
I hope the store is watching reviews, because although I appreciate help when I need it, I also think they need to know that when someone says they want to just look around it also means «leave me alone». I just wanted to browse the store. I just wanted to look at what they had, and see if there was anything I liked… and there was, but I wasn’t going to stay any longer and be «helped» to a degree that, frankly, made me uncomfortable. I didn’t want to be trying on a pair of pants and have to maintain a conversation with a helpful employee. I didn’t want to touch a shirt and have her comment on it. I didn’t want to feel like I was being stalked, and I kind of did. Please tell your folks that while some people may want that level of attention, when they say «I’d like to look around» you should just back off and be easy to find in case they need you.