Hackney Automotive

Simply the best! I had a tire pressure alert on my rear passenger tire. I checked the pressure and it was fine. I took my car to Hackney to replace what I thought was a faulty tire pressure sensor. They found out that the last time my tires were rotated (at another garage), they didn’t reprogram the TPMS sensors. They reprogrammed the sensors, topped off the tire and sent me on my way with No Charge! Best service ever and super trustworthy.

They are the best! Stayed open late on a Saturday to fix my A/​C. Super friendly staff and a great deal as well! Would give more stars if I could!

After getting the diagnostic that my 2002 Honda CRV needed a solenoid valve replacement from another repair shop, I began to call around for price quotes. Not only did Hackney call me back promptly but gave me all the information I needed about my car and had a friendly attitude about it. I made an appointment (thank goodness they take appointments), took my car in, and received a call a few hours later that my car would be ready the same day. I paid half the price of any other mechanic in the area and had the pleasure of being spoken to with friendliness and as an equal. Will definitely return here for all of my future car problems!

I love these guys. I started off taking my RV to them for service since it was tough to find a mechanic to work on my motorhome. They did a great job and everyone was friendly and helpful. Now I bring my Subaru and my Lexus to them for service, too. They are always really good about getting to my vehicles quickly, staying in touch about what they find, and getting the work done in a timely way. They warranty their work, and have even done a little extra for me here and there without charge, and I have never felt over-​charged for anything. No one ever talks down to me because I’m a woman, and they never make me feel stupid when I ask a lot of questions. I also like that they are a woman-​owned business.

Had been dealing with a leaking valve cover gasket for a few weeks and decided to give the Hackney team a try. Always hate trying to locate a new mechanic due to some bad experiences in the past. These guys are great!; no upsell and their diagnosis and fix was on time and exactly what their estimate said. They even lubed the front end bushing to eliminate some noises and didn’t charge a dime, nor did they try to get me to replace parts that still have usable life. Definitely will use them for all my future mechanic needs.

I took my 1993 RV there to fix my exhaust manifold leak and they actually made it worse!
I had a persistent leak on the right manifold. It took over a week to resurface the manifold head and extract the broken bolts and put in some new locking bolts.
They only put in 3 or 4 locking bolts and assured me that the existing bolts would hold. when I drove away, the engine sounded great. But a few weeks later, I set out on a road-​trip to California. When I was driving through Colorado, I started to hear that classic exhaust leak that I am so familiar with. So I pulled into a shop and had them check it out. Yep, I had a manifold leak alright! The bolts on the right manifold had come loose. Also, the bolts on the left side had come loose too! I had never had a problem with the left manifold but now I do! Well, at least I broke down in a nice city (Colorado Springs).
The shop in Colorado showed me that the locking bolts they had put in were too short. I’m very very disapointed with Hackney. They are ASE certified. But when it comes to exhaust work, they dont know what they are doing.
This new shop in Colorado just finished fixing the exhast. It sounds great now and I will leave them a review after I’ve driven for several hundred miles.

I have taken my wife’s SUV here several times over the last few years and have always been happy with quality, service, and price.
Recently, my jeep wrangler needed some a/​c work that was beyond my amateur skill. While it was there, I had them take care of some routine stuff that I had just been putting off for too long. They were able to troubleshoot the a/​c stuff quickly, and do all of the other stuff in a reasonable amount of time. The estimate they gave had parts prices that were reasonable and similar to what I have seen in jeep/​off-​road catalogues. The labor was less than the cost of the parts to boot (you always hear ‘labor is where they get you,’ but this was not the case here).
The best part of all is they have a service technician that owns a jeep. Most everyone knows that Jeep has a fanatical, cult-​like following, and most jeep owners are very particular. Leaving my jeep with a fellow jeep owner put my mind at ease. It’s kind of like leaving your kids with the grandparents; you know it’s not their first rodeo!
Keep supporting Austin’s locally-​owned businesses, and forget about the corporate monsters that claim they’ll save you money. This place actually will.

I would definitely recommend this place. My husband and I brought our two cars there for routine maintenance. The staff were all friendly and professional. They were accurate in estimating the wait time. They performed the services requested, and there were no big surprises of getting hit up for big, unnecessary extras. The prices were also reasonable.
As a bonus, this auto mechanic shop had a female friendly vibe. The mechanic turned his screen around and explained each charge to me without a bunch of confusing jargon. I will definitely use this shop the next time I need to bring my car in for service.

What a lucky find! Totally trustworthy, clean facilities, prompt service and great coffee. Anyone looking for great mechanics in South Austin… you have found it.

The only reason I’m giving this place one star is because 0 isn’t an option. DO NOT TAKE YOUR CAR HERE. I bought a 60 «VIP program» from them, then proceeded to take my car in to have it aligned. They told me they got the alignment «as best as they could» but that it needed a $ 300 camber kit. Turns out they didn’t touch the alignment, and not only that left my tires completely loose. This in itself was really dangerous as it had been storming all weekend. Took my car to another place, didn’t need the camber kit at all, alignment was done fast and easy. I wouldn’t trust these people with my car if they were the last repair shop in Austin.

Always feel like I can trust Hackney. The owner is here, prices are reasonable (and you can check their website for coupons), they’re open on Saturday — and they’re right in my neighborhood. Much better personal service than the chains.

I would have never gone here had I not gotten a group of coupons from this place, but now I am glad I did.
I went here for basic maintenance: oil change, radiator flush, tire rotation, windshield wipers, etc. The work was done quickly and the service staff were extremely friendly.
I am not a fan of mechanics because I feel like they are much like lawyers who are out to hustle people with less knowledge than them but Hackney Automotive seemed like a good group.
I would definitely consider using these guys again for any of my vehicle issues.

I have been to this place a handful of times over the last few years and to some other places in between for location convenience and «specials» that these other places were offering. I am now resolved that I will always go here for my repairs. My father is a mechanic (but lives too far away for me to benefit from that fact) and I always call him when I am given a quote on something or told my car needs certain repairs that I wasn’t aware of. So I always know when mechanic work is overpriced or I am being BS’d about something. I have never had that kind of experience with Hackney. They are always genuine, trustworthy, give great client service, seem reasonably priced, and do good work.

DON’T TAKE YOUR CAR HERE!!! I recently took my car to Hackney. They informed me that my thermostat was messed up and I needed to have them fix it. After fixing it, I noticed my air conditioner was no longer working properly. However, I was leaving on vacation and couldn’t make it back in right away.
I called them to let them know and told them I would bring it in when I returned. I returned from my vacation and took it in and they looked everything over and told me I had a problem with my blower and I should replace it for $ 228. They refused to take any ownership of the problem, though I swore it was perfect when I took it to them. They were dishonest. Obviously they messed my car up and then chose to not make it right by fixing their mistake.
I WILL NEVER GO BACK TO THIS PLACE AGAIN! HORRIBLE!!!

This review is long over due. This place has excellent service. They are TRUSTWORTHY and get the job done right without breaking the bank. In one instance, a part was delivered late to their shop, and they stayed late on a Friday just to get the car back to me in time for the weekend. I would go out of my way to recommend this shop to anyone in Austin.

This is a late review as I got my work done like 4 – 5 months ago, but I need to go back for some maintenance work which reminded me.
Really good customer service. I was there for quite a while (my car was in a bad state) and I had no way to go anywhere else so I was stuck there, but they took care of me.
My car runs so much better since I’ve been there. I tend to let things build up and usually it’s 600+ for repairs when I go to chain shops, but I felt they were honest and the pricing was great! I have a coupon deal with them so that helps. They also did not push anything extra on me. They gave me a sheet of things to look into for the future and that was it. Great place!

Very happy with Hackney… After talking to 8 mechanics in town, and comparison shopping (since I just moved here and am looking for our regular mechanic), I’ve decided on this one.
They did a job another well known place in town quoted me $ 700 for well under this price… $ 200 altogether.
Thank you Hackney for not capitalizing on our ignorance of car knowledge!