Jiffy Lube

Oh dear lord this place is super slow! I waited for an oil change for 2 miserable hours. The waiting area was as hot as a sauna. I’m never coming back here again.

I have lived by this Jiffy Lube for a while and of course there is a plethora of service stations to choose from but today solidified why I keep coming back.
Unfortunately I am not a well informed person when it comes to vehicle maintenance aside from the normal oil change and how it should be changed every 3K miles.
That being said Teddy at Jiffy Lube used little videos to show why he was offering to have a service done to my vehicle and what it did for my car. This Jiffy Lube used to have bad service but now their service is great. The attendants are polite, attentive to your car’s needs and they don’t push you when you decline having a service done at that moment.

It’s Saturday. My only day off this week. I figured I could stop by this jiffy lube and grab a quick oil change. I pull up and only two of the three lanes are being used. Already a bad sign. I request an oil change for the service attendant and he tells me it’ll be an hour wait. I somewhat expected this and didn’t mind to much, as it was still early In the day for me to run more errands after. It has now been an hour, and they still have yet to pull my car into the garage. They let people leave their vehicles and come back hours later causing a longer wait time for those customers like me who don’t have the luxury to just leave and come back. I’ve received great service here before, but today was not one of those days. I’d love the time back that this jiffy has stolen away from my day.

Stopped in for oil change (usually these types of oil change shops are quick), pulled up to one of the oil change lanes. There was a guy vacuuming a truck in the next bay over. He looked up with disgust when he saw me pull up. He was a mgr as per his shirt tag, forgot his name. Didn’t come over right way, maybe 4 or 5 minutes. But when he came over he kind of rude, I should of left, but I didnt. He said, We will get to it when we get to it, couldn’t give me a time estimate but should be quick. Well about 20 min went by and a girl tech said you can sit inside the air conditioned waiting room & one of the techs will pull it in the shop. So I sat inside. Finally the truck was pulled inside. They changed the oil & filter. Paid the bill. Drove away.
Oil change was not the problem, the problem was the attitude of the mgr right off the bat, being rude. The wait time was the next problem about 1 hour & 20 minutes, shouldn’t take that long at a fast lube joint. If there is going to be long wait, should be told ahead of time. Would not come back to this store, too many choices out there to be treated the way I was treated.

This was my first and last visit to the Manchaca Rd Jiffy Lube. I usually go to the one on Brodie and Alexandria and always have fine+ experiences. I went to the Manchaca location at 4:30 on Friday afternoon on my way out of town. Since there were only 3 cars in front of me in line, I knew I would be safe for a quick in-​and-​out experience. I patiently waited a hair under an hour and a half in the lobby before I was called out to the computer for the service review. During my wait, one of the staff members had an interaction with an 8.5 month pregnant woman. He was giving her a very hard time because their records showed that «Phillip» owned the car and they were reluctant to work on the car without the owner’s consent! WHAT? The lady was offended, insisting that Phillip was her HUSBAND and to please just change the oil, because she was, after all, uncomfortably pregnant, so why were they hassling her?
Anyway, I finally had my sales pitch. When I commented about the wait, the staff member informed me that they were short staffed. It was also brought to my attention that this employee had been at work since 6:30 am (by now it was past 6pm) without a lunch break (isn’t this illegal?), and that the company cared NOTHING for its employees, only its shareholders and making money.
In my state of frustration, I walked straight over the gas station for an iced tea and a pack of Sweettarts. I was not gone 5 minutes. When I returned, my car was done. WHAT? So many questions! {Did you even DO anything? If it only takes 5 minutes, why have I been here 2 hours? Etc}
I paid my SEVENTY-​SIX DOLLARS AND TWENTY-​TWO CENTS (Okay, I know, now *I* really am the idiot. WHO EVEN pays that much for an oil change???) and drove away.
Well, my friends, the story does not end there. My «maintenance required» light was STILL ON. So, I swung around in the parking lot and headed straight back.
I parked in the front and told them to get the light off. A young guy with a SERIOUS attitude problem first told me to «hold on.» Once 3 – 4 minutes had gone by, he bellowed across the shop for someone else to do it.
This poor person had no idea how to turn the light off. I waited outside and watched for a moment or two, then finally walked into the lobby. I paced the lobby for about 5 more minutes while watching the employee fiddle around with my car aimlessly.
Finally, I had had it. I burst through the shop door and started hollering. I said, «OKAY! I’m done! She doesn’t know what she’s doing, it’s been 2 hours, this is RIDICULOUS! Turn the light off and let me get out of here! (etc, etc, etc)»
The Attitude Guy finally decided to get RICK the manager involved. He did NOT want to come up from under the floor. I had to yell at him to come up and waited probably a minute before he finally emerged.
The manager did NOTHING. He just walked around like a lump and said NOTHING to me besides, «she got it» (in reference to the employee who was finally able to get the maintenance light off. He stared at me blankly as I explained to him how COMPLETELY DISSATISFIED I was and how DISGUSTING this whole thing was.
By the time I finally left there, I was absolutely livid, disgusted, and dumbfounded. I can’t even remember the last time I got fightin’-mad in a place of business. That’s not really my style.
Anyway, that’s my story. I will NEVER NEVER NEVER go back there. And of course, I recommend you don’t either!

Rude. Slow. After waiting nearly an hour and a half (with my car in the bay, hood open for at least 20 mins), the gentleman called me outside to choose an oil. I’d already specified this with the gentleman who signed me in upon arrival, so I was surprised to discover nothing had even been started yet. This second man Rick was condescending, questioning who I am & how I am related to the owner of the car (I am his 8.5 month pregnant wife standing out in the Texas summer heat while you stupidly & rudely grill me… I was about to cut this man at this point). Just really flat out bad experience with this ignorant and rude man, excessive wait time, poor to lacking communication of process from staff. I will certainly not return.

So far my experience here hasn’t been great. I pulled up and waited in my car for 10 minutes before I was acknowledged (there was another guy who was waiting too, I have no idea how long he was waiting because he arrived before me). So far, I have been sitting here for about 40 minutes and I have only seen 2 cars leave. Nobody has come to gather my information either. I’ve just been sitting here staring at the wall.
***update*** I’ve been here for almost an hour and a half now and I’ve finally been «checked in» he didn’t ask me for my name or anything like that, just business which is fine I guess. I have a groupon which covers a signature service oil change and a rainx treatment and the service adviser went straight to trying to upsell me on oil without bothering to mention the increase in price. If I didn’t know anything about cars, that could’ve been a big issue, seeing as they had already drained my car before I even confirmed the oil I wanted. If I had wanted an upgraded oil but didn’t like the price, there would’ve been a problem.
***update-​2*** So far they haven’t checked my tires and my car has been sitting there untouched without another oil change in the shop for almost 5 minutes.

I don’t ever go to a jiffy lube, but I had to this one time. MISTAKE number 1. I went in and just asked for an oil change. While my car was being serviced I was asked the type of oil and some recommendations the car needed. I agreed only to topping off fluids — which is an additional charge. MISTAKE number 2. Some of the services that were suggested didn’t make sense, I needed an air filter for example. Which was a lie because I just changed it 2 services ago. (They just wanted to milk me for my $$) I paid close to $ 60 for a ‘basic’ oil change — MISTAKE NUMBER 3! can you say over priced?! 5 days later my AC wasn’t working. I went to my family’s mechanic — which I should of done from the beginning. He looked at the problem and asked who looked at my car, shared jiffy lube did. This is where i REGRET doing this. He shared with me that they topped off but over flowed all of them including my coolant. Which caused some issues. When I called jiffy lube, I was on the phone with Beverly (idiot of a woman) and we began arguing. Then when I stopped talking because I was thinking, she hung up. Then I called back and claimed that she hung up because I wasn’t talking… Umm customer service you idiot!!! Wasn’t even apologetic. She made it seem it’s all my fault. When I asked for a mgr, there wasn’t one available until tomorrow. (Looks like it’s a free for all since a leader isn’t around). I was told that ‘John’ may find a solution to my problem — even though she shared nothing can be done because this is my issue. It became more evident that she was lying because before she said he would call me tomorrow then before we hung up, later today. I asked, when will John call me? She was like, umm well I will call him and he may call you today??? Good grief make up your mind?! I called the next day, John wasn’t there. To this day, never received a call. I then had to find a solution to THIER screw up and thankfully my family’s mechanic fixed it and didn’t charge me as much as he should have. Thanks to this location and the unprofessional staff at this jiffy lube, for an oil change I spent more than I should. My advise, STAY AWAY

Well I can’t give half a star so this place gets a star. I went there to get an oil change this past Saturday because Christian Brothers was closed. THEY asked me if I would also like a tire rotation and I agreed, thinking that they would balance my tires as well… long story short, 4 hours after I arrived they were finally done. I take off and my jeep was wobbling so bad and my hood wasn’t closed so I pulled over to close my hood. I take off again and I’m wobbling so bad that I go back to Jiffy Lube and the guys says, and I quote, «I knew you’d be back because your tread on the front tires was a little more worn down than the back, so now that they’ve been rotated, you feel the wobble.» Thought to myself, why would you not mention this to the customer BEFORE they paid and left? The guy then says give it about 500 miles and it will even out… haha. Three days later I couldn’t drive it like that anymore so I take my jeep to a Jiffy lube up north where I live and no one had a lift that would lift my jeep high enough to rotate my tires back. I end up taking off work to go back to this Jiffy Lube with receipt in hand. I get there and they agree to rotate my tires back and then an hour later they come and tell me they don’t feel comfortable lifting my jeep? THE SAME JIFFY LUBE THAT INITIALLY ROTATED MY TIRES!!! The only good thing about my experience here was that they refunded my money back. I had to take my jeep to Discount Tires to get them rotated and balanced properly. I WILL NEVER RECOMMEND ANYONE TAKE THEIR VEHICLE TO JIFFY LUBE, NOR WILL I EVER DO BUSINESS THERE AGAIN!!! HORRIBLE EXPERIENCE!!!

They’re seriously AWESOME! I never take my car anywhere else and have come here for the past 3 years! They are super friendly, really easy to use (you just drive up, tell them what you want them to do, and leave the rest to them), and pretty fast! They have a nice little area to wait in while they work on your car and there are nearby little food places to walk to if you don’t wanna wait inside! The staff are incredibly easy to talk to! I brought my car back after some oil was still leaking off my car to make sure they had done everything right and they were super understanding and double checked everything for free to find out it was nothing! They give you a little mileage sticker (usually with a happy face which is a cute touch) to remind you when your car is due back and they vacuum and wipe your car to make sure they hand it back to you better than they received it! I highly recommend this place to anyone

I tend to come here for oil changes since it is so close to my house. I have had mixed experiences at this location some good, some bad. Customer service and super long wait times seem to be the main areas of improvement. This most recent visit will most certainly be my last.
Again, a customer service issue. Their rep Jeremy needs to be taught the basics of customer service and how to make a customer feel welcomed. There are SO many other places to go get your oil changed and whenever you pull up, get out of the car and say «Hey how’s it going?» to the approaching employee you’d expect some kind of response, not a blank stare. It was not noisy or windy and he clearly heard me just did not respond. Then when explaining what you want checked on the car you should not be made to feel like you are ruining someone’s day just because you are there to spend money. A simple smile and «What can we do for you today?» can totally change someone’s outlook on a business. I understand people have bad days but this has been fairly consistent at this location.
I have been here for over an hour now and the employees here seem to have no idea how to run their computer systems. I was brought out of the waiting area and asked what codes to enter into the computer as if I worked there and knew what was going on. I asked if it was their first day on the job and they replied «No, I just need a cigarette». Another customer just left furious that the employees did not know how to change his transmission fluid and were consulting the owners manual. This place is a madhouse.
If your customer service and wait times both suck and there has been zero improvement over the past 12 months then people are going to choose to go elsewhere, just me like.
Horrible horrible horrible!

CONSUMER ALERT: there is a scam going on with Jiffy Lube on this location. i took my car last week for oil change. The manager suggested an option of other expensive oil job, but I chose the special they offered of $ 24.99. I drove off. 5 days later the alert system on my 2013 Chevy Cruze came on and saying I need to change my oil. I decided to check the dip stick only to find out that the oil was dirty.
I took it back to the manager at Jiffy lube on Manchaca and Slaughter and he told me that may be it is my engine that is dirty because I may have not changed oil in a long time. I showed him the receipts from my last oil change. He then suggested that their oil is just darker. So I took out a white tissue paper and placed a drop of oil from my engine and asked him to drop his fresh dark oil on the tissue. He got embarrassed because his so called «dark’ oil was way lighter than the oil he put in my car 5 days ago.
Right now I am working with KXAN TV to investigate this scam.
I recommend if you are loyal customer, to peek and see to make sure your filter is changed and you are getting new oil.
They’ve just lost a customer and I will never use them again.

My second bad experience here. I only came for an inspection today and since it’s right by my house I figured I could deal with Jiffy Lube and give them another shot.
When I pulled up I told them all I needed was an inspection. They said there were two vehicles ahead of me but I should be up in about 30 min and done in 45. An hour and fifteen minutes later I haven’t been helped. The inspection bay has been vacant for over 30 minutes.
I have already talked to three employees and all I’ve heard is, «the guy who does inspections has like three things going on right now so it’s going to be a little bit, do you still want to wait?»
In the meantime I see three other employees standing around.
Okay, it has now been an hour and a half without being helped and a vacant inspection bay. I’m outta here and never coming back. Please don’t waste your time going here

«Not-​so-​jiffy lube». Got here at 4pm, it is now 6:15pm… Still waiting…
Last time I came it took a long while too. I figured it was a fluke so I came back for the $ 5 savings from the competition one block away.
Not a fluke… If you come here, prepare to wait!
There is another oil change place down the road just one block on slaughter and bilbrook slighty more $, but roughly 1000% faster.
Unless you earn $ 2.50 an hour at your job avoid loosing two hours to waiting at the «not-​so-​jiffy lube» just to save $ 5.

WHEN A VEHICLE FAILS A STATE INSPECTION, THE INSPECTOR IS REQUIRED BY STATE LAW TO INFORM THE CUSTOMER OF EXACTLY WHY THE VEHICLE WAS FAILED. THIS PROCEDURE WAS NOT FOLLOWED.
TERRIBLE CUSTOMER SERVICE! Went for state auto inspection, cashier called me up and said I was ready to go. As I was paying, he said «no wait, your tires failed inspection». I agreed to purchase new ones at Discount Tires (in the same shopping center). Cashier said «no problem, come back and we’ll put you first in line for the inspection sticker».
Purchased the new tires, came back and was told «wait, your car also failed the emissions test, you’ll have to take it to an auto shop for repairs».
CONCLUSION: The cashier told me that my car was ready to go and then told me the tires had failed inspection as I was paying. Upon returning with new tires, I was told that the car had also failed the emissions test.
This consumer will not be returning to the Manchaca Road Jiffy Lube for anything.

I have taken my vehicle to this store for several years now and have had only great experiences with them every single time. Good job guys!

I went in during my lunch break to get an inspection. They had an hour wait, which sucked, but it is the norm when you have to wait to go in the afternoon. It ended up taking more than an hour; however, that’s because they found that one of my headlights was out and had to replace it. They quoted me 12.99 for the headlight. When I went to check out, they said the headlight they used ended up being twice the cost, but since 12.99 was what I was quoted, they discounted it down to the original price I was told. Awesome. All in all, they get the job done, inspection or oil change, and I’ll go back again.

Been waiting for over an hour. My vehicle still hasn’t moved. Was told it should not take more than 45 minutes.
Update: Ended up waiting for over an hour and a half. Then when they finally got to my car, they wouldn’t even inspect it because there were a few grease spots on my engine and on a few hoses. Left furious and frustrated. Drove around for 20 minutes and found a place that had me in and out with a passed inspection in less than 15 minutes. I hope anyone with lawsuits against jiffy lube wins their case. I will never go back to a jiffy lube.

I just had my car inspected at jiffy lube and they failed my car for bad wiper blades. So i go get some new ones put on, and I’m back within 5 minutes and they tell me it’s a hour wait just to put a sticker on my car. This is right after they said just bring it right back and they will take care of me. Worst customer service ever! Don’t go there! I fee like this place is always trying to up sell me, and cares very little about how they are treating their paying customer.

Called ahead to see if they could change my oil, and they told me about their monthly special they were running. I went in and although there were about 7 people in front of me it took about 30 mins. (Very normal standard time.) I was pretty happy I didn’t have to wait long. Good job guys. Keep it up!