Journey’s

They have a good selection of shoes here, and the service ok, not great. But what really got me was the salesy pushiness of the place. You get to the counter and the guy’s like want some socks? No thanks. You sure? Yeah I’m sure. I mean this is a once in a lifetime opportunity to buy socks, do you hate your feet or something?
I went to return one of the two pair of shoes I bought. The orange haired dude with glasses tried hard to convince me to not to return. Then when I insisted on returning them, kind of rolled his eyes in disapproval and said «ooooo — k», as if to say I just made the worst decision in my life. Maybe he didn’t mean anything by it, but it felt cold and rude rather than light and playful. I’m all about _​good_​salesmen but this was disappointing. Taking my business elsewhere.

Walked in the store, two employees talking was not acknowledged, greeted asked if i needed help nothing.
Horrible customer service.

Came in and wasn’t greeted until after employee was finished with a call on their personal cell phone. Didn’t have a shoe in stock that I needed within 3 days, so the salesperson recommended paying an extra $ 18 to have the shoe in 2 days delivered to my doorstep. Long story short, shoes took 5 days and a shipping refund has been denied. Save yourself some time and frustration by not electing to ship from the store. Will take the Zappos route when I need fast shipping.

I had a good experience here. They didn’t have the shoes I wanted in stock, but they had them at the warehouse. They helped me with getting them sent to my apt and are giving me a giftcard to make up for them not having my shoes at the store.

Their Motto is ‘An Attitude You Can Wear’… I’m not so sure if the employees over at the Barton Creek store get the difference between an attitude you can wear and an attitude you can have.
Look, I’ve spent many of years in retail and hated almost every bit of it so much that I fandangled my way through the retail system to obtain a position that had the least amount of customer interaction… I took charge of the situation and created my own path. I digress but I do have a point. If you don’t like your job, get another one! I know it’s not that easy but come on man… don’t take your ‘bad, i hate the world and this trend-​ized shoe shop and all the tween walk throughs I have to deal with’ attitude out on me. I’m happy and nice, for the most part, and when I smile and try to make small talk to change up your day, please try to accept my kindness and consideration. Please do not snub me… because that makes you just like what you hate… Now that I have that out of my system.
On the day I visited, I felt like I was such an inconvenience. It’s a shoe store right? You ask to try on shoes or did I miss something because the guy working the store made it seem like he had something better to do while on the clock. Then when the pair of Vans I wanted to buy had a mark on them, and by no means was it some little petty dirt mark, it was a smudge completely across the toe of my new blue and brown plaid print slip ons… man I love my new kicks! Anyhow, I asked for another pair and I seriously thought fire was literally going to come from his eyes. LITERALLY! I do have say, towards the end of my transaction, he simmered down and perked up when I also purchased a pack of argyle socks (I told ya’ll, argyle obsession, see J. Crew Review).
Beware of ornery sales associates at the local Journeys.