Luxe Apothetique

The staff at this place are very welcoming, friendly and are extremely knowledgable. If you have any questions about their products the staff knows their stuff. If your ever in the downtown area I strongly suggest checking this place out.

I love this shop! It’s perfect if you are visiting Austin, live in downtown or is walking by downtown. Very worth to stop and take a look of all the different styles they have.
Every time I need to buy a small present for a friend I awkward go there. They have great candleS, make ups and jewelry you can choose.
Also, they always have a rack with clothes on sale from $ 15 to $ 25. I always find great deals!

expensive af, but they have some cute items. Basically it’s everything i see on my tumblr feed irl.

One of the lousiest customer service I’ve encountered. I walk into the shop 5 minutes before closing — the welcome from the 5 early 20’s «women» on idle lacked any kindness or happiness of my presence. As I found two items to try, I received «bitch face» looks from the girls — the last thing they wanted was my time taking up any more of theirs. I decided to purchase one of the items which only annoyed the girls and MOD. My departure from the store was no better…
Take the opportunity to make a sale 5 minutes before closing or inform customers you are closed. Provide 100% customer service at all times. If unhappy with your retail job, find something else that will. I worked in retail many years and fully aware of how draining and hard work it takes but don’t make your customers feel unwelcome because you’re anxiety level has surpassed the norm to hit up the local bars to meet with your one night stand.

This place is awesome. I have gone there more than a few times as it is right by my work and it is always a pleasurable experience. They usually have a good sale rack and the employees there are very attentive. They also have tons of hair products, nail polishes and trinkets that are local to Austin. Some items can get a little pricey, but it’s a good place if you are just going for a few items or a specific outfit.

Super cute little boutique. Lots of great clothes with reasonable prices. Really happy I stopped in. Bought a great dress that I can’t wait to wear!

I want to like it — it’s a block away from my house, has high end salon products, fantastic candles, warm cookies and cute displays — BUT I can’t.
+ Unfortunately, the employees know little to nothing about the products; if you ask a question or for a recommendation they kind of look around at one another and talk amongst themselves, then one will pipe up with some kind of wishy washy endorsement. In one case, I specifically stated I did not want a product with sulfates. The saleswoman immediately showed me a product that I knew to contain sulfates and assured me it did not contain any… third ingredient on the bottle: «sodium laurel sulfate.»
+ If you don’t like a product but didn’t keep the receipt, good luck. Maybe sell it on eBay or give it to a friend? That’s what I’ll do with the $ 35 shampoo and $ 40 conditioner that was «highly recommended for my hair» with a promise of making it «smooth and silky» by a saleswoman. When they left my hair with a gunky film, they could not be returned because I did not have the original receipt. Additionally, when I took them back, I was told by a different employee (maybe manager?) that it was not a good recommendation for my hair and that those products are intended for people about 30 years older than me with coarse, grey hair… So your coworker recommended it explicitly, I took her recommendation. Exchange? Store credit? Nope.

Adorable store! They have a great selection of hair care and body products, home accessories, bags, and clothing. Plus, in the back they have a salon. I am so glad I randomly came across this store while I was visiting Austin. The staff was so friendly and you could tell they actually enjoyed their jobs. I wouldn’t make any money working their since I would spend every single bit of it at the store! Such a great store!

My experience with Luxe can be summarized easily: I have never worn something I purchased here and not received multiple compliments.
I originally went because I got a gift card (which is good because this place can be pricey… hey, what did you expect from a clothing store across the street from the W?) but I’ve gone back because I love their selection and the staff is not only attentive but ACTUALLY STYLISH AND FASHION SAVVY. You might think that this would be a given at a boutique, but you would be wrong.
Most of the stuff seems aimed at young adults, teenagers that like to dress as young adults and young professionals, but you can find a good gift here for basically any woman (and some for men, too) who doesn’t hate things that are either pretty, cute, or both. Give this place a try!

This spot was all over the place. Hair salon? Clothing store? Homegoods? Beauty supply shop? There was even a pastry chef selling cookies? Anyway, wide selection of everything you need all stuffed into a pretty small space. Prices are across the board so you may be able to find a dress anywhere from $ 50 to $ 300.

nice shop with helpful staff. Great place for not-​so-​cheesy Austin souvenirs or to pick up the cute dress you forgot to pack. We were in town for the week just visiting but this shop stood out as a good place to go!

Their dresses are a little on the pricey side, but then again, a lot of their dresses are unique and bring a little something extra to the table. Some dresses seemed a little more suited for busty girls, some were great for smaller ladies, it varied. You just have to try a few on to see for yourself. Definitely worth a look around, though, cute stuff.

Good selection of well made trendy clothes/​jewelry/​candles/​Austin goodies, tasteful and organized sale section, and free wine and cookies while you shop.
WHAT?! CRAZY.

The lady working tonight totally could’ve kicked us out for strolling in around closing time, but she didn’t. My sister and I did our usual smell the scented candles and look at all the hundred different shades of nail polish for a good 20mins. We finally decided to buy the opi 3 for $ 20 nail polishes and we left 30mins past closing time. The girl ran out after my sister waving a credit card… that my sister had left! What a lifesaver… great service, cute store, great location and awesome staff. They really have everything a girl could ever want — they have it all. And wine. They will offer you wine while you shop. It’s really a great spot — and customer service is an A+ too — That’s why this place gets five stars

Fan.tas.tic! They really have everything a girl could ever want. Frilly bits, colorful bits, lacy bits, sparkly bits, smell good bits — they have it all. And wine. They will offer you wine while you shop. It’s really a great spot — and customer service is an A+ too — I mentioned that my purchase yesterday was a gift — and they promptly offered to wrap it up for me. The package looks adorable, too. I’ve shopped here before — and I’ll be back again… obvs.

No reviews, really?
This place is a decent go-​to for gifts — for people that you like. Not just people that you’re like «her hair’s cute,» but people you’re like «that’s my girl. She was there for me when the bomb dropped, for real.» We all have those people, and they deserve lusciously-​scented $ 16 candles in fancy tins they can reuse for earrings or organs. They had an OPI polish sale: 3 for $ 20, but at that point I was already shopped out from a neighboring sale. I can’t believe I passed on their Spiderman color line.
The best find: a clearance rack where everything on it was $ 25. Oh no they didn’t. Though many of the items were size large, and one resembled the 60s frilliness only Ron Burgundy could admire, I will definitely be checking back in on this spot. It smells fabulous and I know my darlings, the lights of my heart, will love little splotches of love obtained from herein.

Excellent customer service!
I stopped by this boutique while traveling in Austin and I bought a dress. Unfortunately, when I got back to New York and unpacked my shopping bags, I realized that the security tag was still on the dress. Stupidly, I tried to remove it myself – since returning to the store wasn’t an option – and of course the dress ripped.
Accustomed as I am to poor customer service, I figured that they wouldn’t replace it free of charge since I’d tried to take the tag off myself, or, worse, they’d assume that I stole it (I had tossed my shopping trip receipts already since I knew I wouldn’t be back in Austin to return anything to the local boutiques). But I REALLY liked the dress, and since it wasn’t too expensive, I decided I would suck it up and buy another one.
Alas, I quickly learned that the Luxe Apothetique website didn’t offer online purchases. I called the store directly to inquire if they still had the dress in my size and if they would mail it to me in New York as a special favor. After explaining the entire situation to the saleswoman, she was extremely apologetic and took full responsibility for their staff leaving on the security tag. The store set aside the dress in my size (this was right before a holiday weekend so they couldn’t mail it immediately) and I had it the very next week. They also included a handwritten apology for the incovenience and a bag stuffed full of sample sized beauty products. All this for an out-​of-​town customer unlikely to be back in Austin anytime soon – the desire for repeat business was certainly not their motive here.
They never even asked me to show my receipt – I just mailed the damaged dress back to them after receiving the new one, and they took me at my word that I had purchased the dress legally. The lengths to which this store went to make up for a relatively common oversight (forgetting to remove security tags) really impressed me. This is the first time I’ve ever written a customer service review!