Ortho 360

I had a very interesting experience here. The customer service and staff were fine. I broke my retainer a few months ago and needed a new one. It was a Hawley retainer and all the research I did (online research and speaking to my old orthodontist’s office in Michigan) showed that a new Hawley retainer should cost between $ 300 & $ 600 ($ 150 – 300 per arch) depending on whether you live in a small town or big city.
I made an appointment with Ortho 360 for a free consult. Everything went fine with the front office and the orthodontist looking at my teeth and making his recommendation. However, I was quoted $ 1300 for both arches. When I asked the person who handled the financials if it was correct and told her about my research she said she would check and left the room. She came back and confirmed that it was $ 1300. I told her I would have to think about it. I left and called a different orthodontist down the street and was quote $ 550 for a consult and both new arches of a Hawley. I then called my old orthodontist in Michigan and they told me to run from anyone charging that much– even for a new retainer.
I have now gotten my new retainer from the other orthodontist and have had a free check up after wearing it for a month.
I don’t understand why they are charging over 4x what you would pay in a smaller market/​almost 3x what you would pay in a large market for this service.

AMAZING staff! Everyone is super friendly even at 7 am! Turned what I thought was going to be a horrific experience into a positive one (and very quickly might I add). Looking forward to my new beautiful smile :)

I simply cannot say ENOUGH WONDERFUL things about Ortho 360.
My son’s dentist (Thiel Pediatric Dentistry — also awesome!) referred him here since it was clear we were going to need a couple of year’s worth of braces. (My son got his dad’s teeth. Boo.)
My son suffers from quite a bit of anxiety that comes and goes. There is rarely any rhyme or reason to what triggers him, but he really does not like new situations and he is extremely sensitive to his physical surroundings. He also does not like things on his body or in his mouth that he has not put there himself. You see the problem then with braces?
My son did great the first time when he was just measured for braces and fit for his retainer. He did great when they put the spacers in. But then it came time for the retainer to go in and the braces to go on.
He freaked out at how the retainer felt in his mouth.
The office let us go out in the hall over and over again while he worked through his anxiety. It was very stressful for him (and me, of course, as his mama), but they were ALL SO VERY, VERY patient and kind with us. We probably tacked an extra 45 minutes on to our appointment! I’m sure we did.
At some point, Dr. Henry, who was working in the back office on an adult, noticed what was happening. He stopped working on his adult patient (with their permission) and asked if he could talk to us. He came and stooped down by us and told us, in the kindest and most thoughtful way, «Hey, let’s just forget about the retainer, OK? We don’t need to do that today. Let’s just do whatever YOU feel comfortable doing and we can talk about that retainer again next time.» Over and over again he reassured my son that he did NOT have to do the retainer today and that they were there to HELP him and that he would just move on and NOT TO WORRY about anything.
I almost burst in to tears and my son was ecstatic!
Dr. Henry then took over our appointment and did all the work himself. He made a point of putting the retainer away and then quickly and efficiently got the front braces on my son. The whole time he talked to him, told him exactly what he was doing, HOW it might feel, etc., etc. He was totally truthful (which my son really, really needs) and we were done in a jiffy. He reassured my son over and over and over again that he would not do anything my son didn’t want him to.
THIS, my friends, is treatment that every parent dreams of.
We came back 6 weeks later to adjust braces and try the retainer again.
Again my son became very anxious and upset. We had talked quite a bit about the retainer ahead of time and he thought he was really ready for it, but he just got freaked out again and wasn’t able to keep it together.
Again we went out in the hall. Again we came back in to be met by Dr. Henry who told my son that he was going to think of a way that we could continue treatment WITHOUT the retainer. He told my son that there are plenty of kids who just cannot deal with something thick being in their mouth and not to worry about it. He sat with us and sort of talked through some things and then decided that he could actually put braces on the bottom (which we were not needing at this time) and it would do the same thing as the retainer. He explained to my son that he would need a lot of braces on the bottom and told him exactly why that might be more of a pain than a retainer, but that my son could think about until the next visit and then he could decide. Dr. Henry said that he really felt that bottom braces would be the way to go for my son and for us not to worry about anything because they would make sure it all worked out.
This kind of care is simply beyond the call of duty, so to speak.
Dr. Henry treats my child with so much respect and compassion that I get teary just writing this post. That’s what they DO here. They take their pediatric clients VERY seriously and that is an amazing thing nowadays. They never speak down to him, they never force him, they never coax or tease or threaten him. They have given HIM a choice every single time and THAT is what makes all the difference.
To say that I recommend them is just not enough.
Unless you have an anxious child, you can never know how challenging these situations can be. Dr. Henry and Ortho 360 have taken the time to make our lives SO much easier. My son feels TOTALLY accepted and respected here and that is a rare thing.
I give them 500 stars!
Also, lovely, clean office with lots of light. The staff is absolutely as kind and patient as Dr. Henry. The front desk woman is friendly and very helpful. Our payment options and insurance stuff has been a breeze! This is a top-​notch organization.

Ortho360 is the best! It was seriously one of the best decisions I have made to choose this place over others. I guarantee you that I do not work there, nor know them outside of being a patient.
They are awesome! I went there because my front two teeth were starting to overlap a bit and hurt a lot. I met with a lady — I forget what her name is now — but she went through the admin part of the treatment. I then met with the Dr who looked at x-​rays and more or less, came up with a plan. I went in thinking I could just do Invisalign, but he said I had jaw placement issues which means braces. I voiced my concerns about having braces (seriously, I was 22 at the time) and we agreed that I really did needed them on the bottom and invasalign can fix the top. He was very realistic about the time frame and implications of only having braces on the bottom teeth. They really took time to answer every question I had and address every concern. I left feeling confident that I was doing the right thing. I also didn’t feel pressured to make any decisions — which I took as they aren’t desperate = meaning they know their work is good and that says enough.
In the middle of my treatment, I had to move out of state for a job. I was literally driving back to Austin just to see them sometimes. I definitely didn’t want to switch doctors in the middle of my treatment and frankly, I didn’t trust anyone else to do it. They were worth every minute of the 8 hour drive. They worked with my crazy schedule and we were still able to accomplish what we needed to even with the geography issue.
I’m now about 2 years into it and almost done with my treatment there. It really has been a great experience all the way around. The staff is amazing. The Drs are amazing. I see kids in there all the time. The place is geared towards kids, but as an adult, I don’t feel out of place being there. It’s not like there is giraffes and zebras on the wall.
At the end of the day, I ending up choosing Ortho360 because the Drs and staff are cool. They seem to remember personal things about what we discussed last time — they must take good notes. It really seems like they care about what is going on in your life. They also do in-​house financing = huge plus for me. There was no way I could have done this without having that option.
A++ Ortho360!

I absolutely love this orthodontist team! I have never found anyone so in tune with making my smile the best it can possibly be. I am so grateful they worked so hard to get me into invisible braces where three other drs. promised I would never be a candidate. I’ve never been so happy and comfortable and I feel empowered to ask questions about my treatment. I highly recommend them!

I love Ortho 360! I am a 50 year old woman that wanted to straighten a couple teeth, so my dentist referred me to Ortho 360. I was reticent about wearing braces because it seemed an activity engaged in youth, but I was wrong!
To begin, Every team member at Ortho 360 is professional and knowledgeable. There office is impeccably clean, and I never had to wait long for my appointments. Every team member has a positive can-​do attitude, and they are fun! Not only did I end up with a beautiful smile, but I also had an overwhelming positive experience with a whole-​lot-​of-​fun built-​in.
On top of all the professionalism and positive experience, Ortho 360 went out of their way to help make the experience affordable. They found sales and passed the savings directly to me. And they absorbed the cost of problems along the way; I never had to pay a dime more than my original quote.
I just can’t say enough about this amazing Austin gem. If you need an orthodontist, definitely consider this team; you won’t be disappointed.