Pizza Hut

The service sucked the managers and staff where rude they need a customer service class

I am not a fan of Pizza Hut, but when I decided to throw my students a pizza party, they wanted Pizza Hut. A colleague had ordered from them the previous day and gotten a good deal, so I called them. They quoted a price that was double what my colleague had paid the day before and told me I would have to call 24 hours I advance for the school discount. I know that my colleague had called at the last minute and was unwilling to pay almost $ 100 for diarrhea pizza. The guy on the phone was rude and refused to budge, so I hung up and called the corporate office. They were also unwilling to honor the deal they had given my colleague the day before, so I finally called another pizza place. The guy there was super helpful, gave me a great deal, delivered in 30 minutes and even emailed my receipt after I forgot to get a copy for reimbursement. The kids were pleased and no one had painful diarrhea. Pizza Hut can bite me!

I have never had an issue with this pizza hut until today.
I ordered lunch with a co-​worker and I always have to have garlic sauce for my pizza.
I opened the garlic sauce and took a bite of my pizza and the sauce tasted like it had been mixed with moldy milk. I spit it out immediately! The taste was so horrible, that I could not even eat anymore pizza without thinking about it.
I now feel really sick and feel like vomiting.
I will never order from this pizza hut EVER again.

I wish I had seen these reviews before ordering. I moved from north/​east Austin, to north/​west, and evidently, when I order online, I got a different Pizza Hut.
This one was horrible. Just like everyone else said, the wait was way too long. Once we ordered, the website showed over an hour and 15 minutes, which was ridiculously long to wait on a mid-​afternoon Sunday… and they were still over an hour and a half. We are 4 miles away.
The pizza was also under-​cooked (you’d think they had plenty of time to cook it).
When I gave a review on their website, it requires the store number, and shows you where to find it on the receipt, only the receipt I got has the wrong store number, and shows an address in Dallas, TX. WTF? It’s like they know they have major problems at this place.
I called the store and got the store number, and the guy answering sounded like a completely miserable prick.
No more Pizza Hut for us, until we move again.

NEVER ORDER FROM HERE! I ordered they took 2 hours to take it, the pizza was RAW, waaay undercooked and falling apart. I ordered stuffed crust and didn’t even get that. It was cold too. I called and complained and they gave me a free pizza we called to put the order in a different day they were rude on the phone acted all snobby, and when we went to pick up the pizza it looked okay on the outside when we got home to actually eat it, it was thin as a paper, and still undercooked. I didn’t even bother calling back since it looks like this place is run by teenagers. Never ordering again, I’ll stick to Dominoes.

This is by far, the WORST customer service I have ever seen! We ordered a pizza for delivery to the hotel we were staying at, estimated delivery time was given to us «45 min to an hour» ok, that is acceptable. After an hour and fifteen minutes, we call to check on our delivery and we have one confused person who cannot figure out our phone number or order number. We are then told it will be an hour and 40 minutes? So we now expected to wait almost 3 hours for a pizza??? Not happening, we cancel and we call back to speak to the manager which by the way took a few minutes for the person to comprehend why on earth we would want a a manager? She then told us that we could come pick up our pizza!!! It was there and had been for awhile! Genius, yes why wouldn’t we pick up the pizza when we called for delivery. I would absolutely NEVER order from this place.

Ok, three strikes and your out for is location. Red times in a row that we’ve waited for at least half an hour past the quoted time. Like others, we are at most under ten minutes away when there’s heavy traffic. Our food is consistently room temperature, and so are the drinks. I’ve called before and have been given what amounts to a «tough luck» attitude with a myriad of excuses (I don’t think a Sunday afternoon at 4:30 constitutes rush hour).
If you want chain pizza, go with Dominos, Papa John’s, or any other place that delivers in the area. Also, as for Pizza Hut tasting as good as any other Austin-​ey pizza place, I can only laugh. Pizza Hut is like going to WalMart for certain shopping needs, it’s cheap when you need it. Hit up homeSlice, Conan’s, or Salvation Pizza for a good slice. Heck, the walk up windows downtown serve better pizza at 2am than this North Lamar location does on their best day.
Am I writing based on a bad experience, yes, but I’m writing it after giving this place several chances.

I’ll make this short and sweet.
I’m well aware of how mainstream pizza chains run and function, which is why I found this to be so damn frustrating.
We are literally a 5 minute drive down the road from this location.
Ordered pizza at 8:15pm on a Tuesday night, was given a 9:00 «estimated time». That should have clued me in right away but I just figured maybe it was a fluke and they really are busy on Tuesdays.
Pizza arrived at 9:30pm shortly after we called to find out what was taking so long.
Pizza was cold and flavorless, the breadsticks were cold and hard. The pasta was room temperature so we managed to eat that and just threw the rest away.
Sadly it looks to be common for this location.

It’s Pizza Hut, I don’t expect much. They mix up your order sometimes, you call and ask them what’s easier? A credit for next time or the food you actually want?
They say we’ll bring you your wings but, we’ll bring it in two hours. I wouldn’t exactly order anything more than a handtossed large pepperoni. –_–

Long story why we ordered here again, and I will not bore you with the details. Nice help is hard to find these days. As customers of Pizza Hut, my family deserves to be treated with dignity and respect. The owners should ask for the assistance of the show, Restaurant Stakeout. Invite Willie Degel to come on over and see that Christina on the night shift is less than pleasant. Enough said. The hand tossed crust style pizza with pepperoni, mushroom, and onion was not bad.

I wish there was a «0» star. Dirty, long wait, not welcomed. They made a mistake of handing my order to someone else but I didn’t get my apology until I asked for it. I will never ever go back to this place. Horrible service!!!

Yes, it’s just a chain, nothing local-​ey or Austin-​ey about it, but sometimes you need decent pizza and you don’t wanna go get it and you don’t want it to cost a lot. My car is in the shop and my friends were all busy this weekend, so I decided I needed pizza tonight. I can’t afford the local chains right now, very expensive for not much food. I ordered online, a medium pepperoni lovers for $ 10 and buffalo wings for $ 6.50. This is the location that made it and delivered. I was impressed. I ordered at 7 pm and the online estimate was 7:55, but they were at my door at 7:25. I paid a bit over $ 20 for a good size pizza, eight wings, delivery fee and tip. I had previously paid almost that much for a very small pizza and a small house salad from Austin’s pizza and it wasn’t great. I will flirt with blasphemy by stating that Pizza Hut’s pepperoni pizza is every bit as good as pizzas I’ve had from Home Slice and Austin’s pizza. I just don’t think Austin does pizza very well. And the wings were super tasty too. And I’ve got enough leftovers for at least two more meals. Happy dance!