Pizza Hut

One star since zero stars isnt available. Worst customer service EVER. My pizza should’ve been here almost 40 minutes ago and it STILL isnt here. I call and they tell me its the next pizza to leave the store. SERIOUSLY?! Ask for a manager and Chasity tells me the online time was off and only an estimate. Never offered an apology or a discount for my inconvenience. She continued to argue with me for 10 minutes about their time estimates. This is the worst Pizza Hut I’ve ever been to. Called back to cancel the order and Chasity cant tell me when my money will be credited to my account. Wtf?! What kind of «manager» can’t tell you their policies? Thumbs all the way down pizza hut on airport, you guys suck

This is the first review I’ve ever left on Unilocal and that’s only because these fucking morons have the cumulative brain capacity of a retarded egg. I ordered the pizza at 6:45pm with a 7:15pm projected delivery time. I gave them a 15 minute late grace period. I called at 7:30 and they said that the pizza just finished cooking. And that it would be another 30 minutes. Okay. So it’ll be here 45 minutes later than the original delivery time. Fair enough. 8:15 comes around and I call them again. The lovely young dumbass tells me that the driver just left 20 minutes ago. Meaning he left with my pizza 40 minutes later than the original delivery time. Then miss dumbass tells me it’ll be another 30 minutes. You’re telling me that it takes 2 hours to get a chain pizza in a residential area on a Wednesday night? I can walk with two broken legs to a pizza place, make it myself, box it, walk my happy ass back home, eat it, shit it out and go to sleep in that time. Needless to stay I canceled it and when the rotund creature carrying my pizza finally arrived I was on my way out to eastside slice pizzeria. He looked dumbfounded as I slammed the door behind me leaving him with the proverbial dick in his hand. Hey Pizza Hut Austin; go fuck yourself.

Man I seen a big pizza before but believe me this was a big one!(that’s what she said) anyways the pizza was long like a hot dog n we all came nibblin away like lil piggies n a troth! The waiters name was gorden n he even sang happy birthday to my friend Luann when he came in to use the bathroom !! Awesome salt products at this local Italian café

No stars. Absolutely horrendous customer service. Completely FAILED to deliver our order. Manager won’t answer the phone, no apology, email, nothing.

If you are hungry now order from pappa johns. You will never see your pizza. And when you call to ask about 20 minutes past quotes time, you will get an employee who will blow you off. Then call back an hour and a half after order placed and the manager will say sorry– computer system didn’t update in time– your wait could be up to 2 hours. Then you tell them to cancel– and she’ll tell you– you can refuse the pizza. and then! When you ask for transaction to be voided she says when your cold hard $ 2 cost to make pizza gets back she will. Good luck! Thank you Pizza Hut for reminding me why I don’t order from you. Are you getting tips from the Popeyes down the street. Where has customer service gone? *face palm*

Be careful when you order wings. They have breaded & non-​breaded wings. Obviosuly when you order, you assume you are ordering the traditional non-​breaded style. NOPE, you get the breaded ones. Kinda stinks knowing I paid $ 18.00 to have them delivered & now they get thrown in the trash. When I called, the lady said «Sorry, you didn’t order the right ones». NO refund offered. NO correct order sent out. HORRIBLE CUSTOMER SERVICE

Delivery on a Monday early afternoon took an hour and 15 minutes (they said it would be under an hour). It arrives cold and dry and they forgot the Parmesan cheese packets I specifically requested. When I called to check on the status of the delivery at an hour and 20 minutes I received no apologies, only that others were in line in front of me. I will never order from them again.

Pizza was supposed to take 1 hour 40 minutes to be delivered!!! When I called 35 minutes after it should’ve been delivered, the girl told me it was sitting on the back rack so it should still be warm by the time it got here. ¡Mama mia!
They just called back 1 hour after they said they were on their way after being 2 hours late, saying the pizza was cold and asked if we still wanted it. It’s 11:00 pm, who else is open? We ordered it at 8:00 pm!

I order a takeout order. It took 1.5 hours for the delivery to arrive. I call 45 minute after my order was placed and was told that it was one the way.
Save yourself the hassle void ordering from this location.

I ordered a pizza for lunch on-​line and it was ready when I arrived. Actually it was sitting in a hot box staying warm so, I should have been a little early! I have to give them props for the ease of use of thier on-​line ordering system.
I ordered the meat lovers with a deep dish crust and it was about $ 11.00 for carryout! I thought it should be warmer but, overall it tasted good. The crust was perfect and the toppings were plentiful.
There wasn’t any customers inside when I went to pick it up and the interior seems really outdated. I think they are due for a facelift. The manager rung me out and he was prompt and friendly.
I am giving this 3 stars because there is just such better pizza options in Austin. I only order a pizza from a nationwide chain if I am working since it’s right here!

Whoever is in charge of this store spectacularly sucks at their job. If you want cold pizza that takes hours to arrive, go for it. If not, I suggest you order from somewhere else, no matter how enticing their email coupons are. I’ve ordered from this location several times now (what the heck is wrong with me?), and they botch the job every single time. This place is beyond redemption.

Confusing. We dined in for lunch. Pizzas were great! Wanda was an excellent server. The cleanliness of the place was horrid! The men’s room was filthy! The sink didn’t work in it. The ladies room was not much better. Then a male employee ran by us and went into the men’s room. Yuck!!! I don’t know what he did in there in less than 2 minutes. But he came out quickly (obviously without washing his hands) and went back into the kitchen. YUCK!!! By the way, ALL of the tableware was filthy, too! On a good note, the crackhead lady that is normally working must’ve had the day off. LOL Sad but it’s true. Wish I knew how to give a fraction of a star!

Little on the ghetto side but we ate in and the lady taking our order was oddly helpful. She saved us a little money by recommending a deal that was similar to what we ordered which wasn’t what I was expecting at all. Maybe I just got really lucky but my experience there was good :)

If I could give them ZERO stars I would! I ordered a pizza last week and it completely fell apart. I couldn’t even pick up a slice without the crust turning into a mushy mess. So I called the store where I ordered the pizza and they said they were going to put a free pizza coupon on my phone number. Then, today when I ordered my «free pizza» they refused to honor it. When I spoke with management they then refused to do anything about it and said that they didn’t care that they were losing a customer in the process. I will NEVER go back here and will tell my friends the same thing!

I got a pzone with no cheese. Didn’t order it that way, but that’s what I got: a bread pocket filled with meat. How do you forget an ingredient when there are only 3 total?

It was a dark and stormy night. Filled with the inexplicable desire for Pizza Hut, we braved the torrential rains to the dark, squat little Hut. Without any notion as to what we’d be stepping into, and heart (or stomach) full of dark desire, we entered the establishment… Bright yellow light and a hearty «HOW Y’ALL DOIN!» welcomed us into this teenie Pizza Hut. Our waitress, sans teeth, got us all set up at a table ASAP with a big smile and an infectious attitude. It was pretty empty in there, so after asking if we liked horror movies (Yes!), she changed the channel to the movie she was watching in the back: Pig Hunt. Needless to say, best service ever.
When you go to Pizza Hut, you expect Pizza Hut. It’s not going to be great, it probably can’t even be described as good, but its *Pizza Hut*. We had exceptional dining from this franchise tonight– breadsticks super buttery and cheesy and the pan pizza was a good combo of greasy and crispy.
Now I shall settle into a long night of satisfied stomach aches.

What happened to you Pizza Hut?
Remember the day when you could go to Pizza Hut and enjoy a dried out salad bar with picked peppers and two tons of ranch dressing? Gone.
We sat down in one of 4 places to sit. The waitress was also the hostess, cashier, order taker, and phone operator. She was a tad busy. The phone rang off the hook the entire time.
Since we were going «old school» we decided to order a Deep Dish Pan Pizza. Well, they don’t serve them in the deep dish pan anymore. Why? It was an okay pizza, with very few toppings for being a meat lovers. Not the Pizza Hut I remember so I was disappointed with our meal.
We won’t be back there, but their business is solid due to the location they are in.
Peace out Pizza Hut.