Pizza Hut

After reading Unilocal reviews on the four points Pizza Hut I was fearful of placing an order. It’s so close to my house I said what the f&(k give it a try. Sure enough the staff was beyond incompetent. It took 20 minutes to make a phone order. I’ve spoken to call centers in Bangladesh with better communication skills than the young man that tried to take my order. He got my order wrong at least 5 times. Now the good. My order was on time and to my shock they got it right ! Being Pizza Hut it wasn’t the best pizza but it was the good old Pizza Hut I remembered as a kid. All and all if your in a pinch and your kids want pizza give them a call. Ps it may take longer to complete the call than it will take them to make and deliver your pizza.

The food at this location is mediocre at best, if that. It always smells like a nail salon in there. The service here is terrible, everyone is rude as can be including the manager. My last visit here was by far the worse of all the other sub par experiences. I waited for 10 minutes for anyone to even notice I was at the counter waiting to pick up my order. I attempted to get the attention of multiple people but failed to do so. The pizza had a giant grease blob in the center as well as it wasn’t cooked to the directions. I ordered a half and half and got ¾ and ¼ at best. I brought this the girls attention who checked me out, and her response was that she didn’t make it. When the manager came he said that’s how it’s made and I told him that the proportions were off. He physically touched my pizza to point out where there was bacon. Are you kidding me?! He touched my food! UGH! I will NEVER return and I will NEVER recommend any pizza hut due to this display of disrespect and unsanitary conditions as well as poor customer service.

Ordered a pizza at 2pm (got confirmation email from credit card at that time) wait an hour and call the Pizza Hut and they supposedly got the order at «255» and that we would have to wait until 330, a full hour and a half later after ordering and being promised 30 minutes from 2pm. The driver said (when our pizza was finally delivered) it wasn’t his fault but they were understaffed and only had two drivers. I understand being busy but don’t claim we ordered at a different time (even though I have the time charged on an email) and to not be offered any apology or compensation on the phone is terrible. Avoid ordering from this Pizza Hut ANY other place would be better bc atleast they’ll have correct record of your order.

Ordered dinner that was supposed to be here by 7. Here it is 7:30. No food. I called and was told «its with the driver sorry.» And that was it. Ridiculous. We ordered at 6:30. Its been an hour and we live on four points.

After a terrible experience and pizza that made my stomach work a fee months a go at a different Pizza Hut location, I decided to give Pizza Hut another shot. the new commercials advertising the ability t choose your own crust and th price of $ 7.99 made it a go for me.
I went inside to order carry out. I always like to check for cleanliness, which it was. The guys had clean uniforms and fingernails also. Also the guy that handle the register didn’t make or touch my pizza. I ordered a half pepperoni and grilled chicken pan pizza with honey siracha drizzle (1 of 3 I got to choose from) with the salted pretzel crust there were 1 to choose from. My pizza tasted excellent within chain pizza context. The pretzel crust tasted like it should, the honey siracha grilled chicken topping hit the spot also. I would order from here again. Service was quick and easy not exceptional, but definitely no complains, because the gentleman was patient when he explained everything to me and reviewed my order.

This has got to be the most incompetent staff I have ever witnessed. They cannot get a pizza square cut unless you have them make it over. Their Memory lasts about 10 seconds which is why they have a hard time delivering orders that are over an hour out. Today I waited over 5 minutes after I watched my Pizza being put into the carryout oven. I almost jumped the counter and got it myself, but I wanted to see how long they would make me wait.

At 11am, I ordered 3 pizzas to be delivered at 4pm today. It is past 5pm and no word. Not even a phone call to let me know the status. The sad part is that we are a business located less than 3 doors down. What are they doing over there?

This Pizza Hut is pretty bad, as you can tell by the reviews. I ordered on a Wednesday night and waited over an hour to get my food when it said it would take 30 minutes. The food was not warm or fresh at all.

1 star because you can’t leave a review with zero stars.
I appreciate that a manager of this store tried to make up for cold pizza with hair in it from our last order a fee weeks ago. Really, thank you for the effort.
We decided to give them another try tonight but again are deeply disappointed due to the delivery time being an hour and a half (and still counting). That’s already 40 minutes past the time committed by the manager on duty at the order time. If you’re trying to win back customers, don’t just talk about remedying the situation. Stand by your word.
So, Unilocalers order from this location if you eventually want pizza and are willing to risk paying for subpar food.
Not good Pizza Hut. Your efforts have sadly, once again, failed to live up to our already low expectations of you.

Ordered some pizza over the phone, and picked it up and brought it home. The pizza was barely put together and cold. I called them back to ask for a refund and I would return the pizza, but they said dont bother. They claimed to put the funds back on my card, which never happened, and hung up before I could ask another question. No apologizies from management, and no return on my account. Skip this pizza hut like the plauge.

Wow. They lost my order while I was waiting…
I came in at approximately 6:30 PM on Friday, June 14, ordered a medium supreme pan pizza. I was told it would be 10 minutes so I went out to my car to sit in the AC and make a phone call.
After witnessing a what I assume to be a manager listen to a complaining employee right outside the front door, I went back in to retrieve my pizza.
They looked through both holding ovens and informed me they think one of the delivery drivers took my pizza. REALLY!!! In 2013 there no tracking system to let the delivery drivers know if it’s a carry out or delivery pizza?
SO I waited another 15 minutes and watched most of the kitchen staff complain about everything including the apparent constant mistakes which make them have to constantly remake pizzas.
I saw another customer come in and was supposed to get 2 free cheese pizzas and walked out with 1 because the front counter people couldn’t find his other one.
When my pizza came out, I heard the kitchen staff ask who it was for because it wasn’t in the computer system. Someone asked «Is it for the guy waiting in the lobby?» (Me). Someone else said no, he’s waiting for a large hand tossed meat lovers. I had to yell back into the kitchen to let them know the pizza in question was in fact mine.
Management needs to take a long hard look at this location and train or retrain the staff.
It’s not rocket science, it’s pizza.

They seem to have gotten worse in the last year or so. The delivery is slow, the food is always cold, and they mess up the orders. The customer service is very poor as well.
For example, I was missing part of my order. I called the manager (Patrick) and he said that the driver forgot my order of wings, and they were stil there. So what does he do? He sends the same order of wings that have been sitting there for 40 minutes and arrive at my house another 30 minutes later. They were cold, dry, and disgusting. I threw them out.
What did Patrick offer me? A $ 10 credit toward a future order. No thanks! I won’t be ordering from Pizza Hut again. Avoid this place!

We decided to take advantage of the any pizza for $ 10 deal. Ordering online is very easy and the pizza is always well done and ready on time. The service was excellent upon pickup and they even gave us extra jalapenos as I love them!
Since its close to home its always the go to place when I am not in the mood to cook.