Sharp Propane

Erratic and indecipherable billing practices. We’re on their «Customer Care» program, where they monitor your usage, and refill, when you need it. Unlike others who report that they’ve been left without, we have the opposite issue: They deliver 300 gallons in January, and another 300 in February, then we go nine months before we need another 300 gallons. Seems a bit wonky, to me … You receive a paper statement that shows one amount due, and then you go online to pay, and it shows a completely different amount due. Oh, and then there’s the «Easy-​Pay» amount, which is a third completely different number … There doesn’t appear to be one single place online where you can see your beginning balance, deliveries made, usage, and amount due, etc. You have to try and piece it all together, yourself, which seems kind of convenient, for them … impossible to keep track of. And if you call them, they can’t explain it all, either. They’ll send you a back-​end accounting doc, if you ask for it. Otherwise, you just have to trust them. Uh huh. Nope.

Hideous customer service! I’ve been with Sharp on their auto fill program for five years and have run out of gas twice in the coldest months of winter (I’ve got very young children)! I had to borrow a neighbor’s space heater last time! Just yesterday they stopped by and filled my tank. They charged me $ 2.49 while my neighbors just got gas at $ 1.85. I called and they said it’s because I’m on their auto fill program! You know, the same one where they’ve let my tank run out two years in a row. In the words of «The Donald»…Sharp…you’re fired!

Disappointing service in Dripping Springs, TX. We’re signed up for the «complete care» program. Through that program Sharp is supposed to regularly check the propane level so, in theory, you never deplete the supply. The service costs. We’ve run out of propane twice in the last year, both times when it was unusually cold and it’s been a miserable experience. We’re finding a new propane supplier – today.

I’ve been with Sharp Propane for 13 years. I have been on a service program where they come and give me gas without having to call. Every 2 months in the summer and every month in the winter. They haven’t given me gas since March. They have let me run out of gas 7 times. One of the times I ran out, their service guy didn’t have the right tool to light my furnace. It was in the 30’s, I’m 58 and he left me without heat. One time I ran out of gas, a guy shows up with a 100 gal. tank with no meter and no pump. Tried to charge me a set rate without knowing how much gas I had been given. Now I’ve run out of gas again. Last night, actually. I called this morning for gas, they said yes, they would deliver. Called again at 5:00 to find out when the service guy would be here and I was told they won’t deliver gas because I finally had it and have chosen a different company. New company can’t deliver a tank until Friday. I can’t cook, bath or heat my house. This is the service Sharp provides to it’s long time loyal customers. If you need a propane company, DON“T use Sharp.

These guys are the best.
We had a seriously deficient gas system inherited from a negligent landlord. It was a major PITA getting it fixed, but Cody and the team at Sharp worked with us throughout the process, coming out, checking it out, and working with us until our setup was safe for our family.
We are very happy with Sharp.

This team goes the extra mile and does an excellent job! We had set a date for the initial safety check and propane tank fill on our new home. At the last minute we had to cancel. Then when we could finally move in, this Sharp team scrambled, rearranged workloads and went the extra mile to start service within a day. Cody did the safety inspection, installed sediment traps, and took the time to explain all the safety points and answer all my questions in full. The entire team, from office to field, is wonderful.