Smoke-n-Chill

I purchased a KangerTech Subtank Nano from the store on Brodie Ln on Saturday. Sunday morning, before I could even get through one tank of juice, it fell from my couch to my carpeted living room floor and it literally broke in half spilling juice all over the place. It was not a big deal until I realized that what actually broke was the metal cylinder that protrudes from the Tip Connector broke off, clearly a result of defect. I’ve had a Subtank Nano for months now, I’ve dropped it several times out of my car and onto the street and it is still as strong as ever.
I went back to the store this afternoon to attempt to exchange it for another that was not defective, and the clerk confirmed it was broken, and despite my recount of what happened, he implied I wasn’t telling the truth about what happened and that there’s no way that piece can break because he’s never seen it happen before. I insisted he call his manager, and the manager supposedly told him there’s nothing they could do other than offer a discount on another one. I paid $ 50 for a tank that broke in less than 24 hours — not from misuse, but because it is defective, and then was accused of lying about what happened.
I will never return to that store, and I likely will not return to any of your other stores. I’ve been a customer for years and never walk out of there spending less than $ 100 and will be taking my business elsewhere. I can probably find the part online and purchase it, but the service I received, and your policy of no returns even if the product doesn’t work for me. I will spend my money elsewhere.

I’ve only been to a few e-​cigarette stores in Austin as I tend to do most of my shopping on lines; so I thought I would give a local merchant a try. First of all, being that I’m middle aged going into a shop that was predominantly manned by younger adults I expected to wait a while — I didn’t. The staff was courteous — but that is where it ends.
I asked several questions as to e juices in stock as well as what type of equipment was on hand. The staff’s knowledge was fairly current. When I asked about all VG fluids and that they stocked and mixed custom flavors — I was momentarily thrilled. I pointed to a print out on costs and said what I wanted. The clerk did not explain that VG were 2x that price! So for a bottle that was ‘store listed’ for around $ 7.99 for a 10 ml bottle, I paid $ 15. Being that he mixed the juice, I went ahead and paid for the two flavors, but mentioned that I would not be back as I pointed to the print out and he didn’t explain it was for PG/​VG mixes only.
He didn’t try to fix the situation, nor do I want to waste my time and money on people who do not listen when I made it clear I wanted what was their special. It should had been explained at that time prior to mixing that VG was an additional price. Which makes no sense as food grade vegetable glycerin is cheap and can be purchased locally. Since this incident, I’ve ordered my flavors from Phantasm Vapors and now am mixing my own e juice.
The store does contain a good inventory of flavors, brands and other smoking and gifts items.

Love that they have Cap City Clean!