Sonic Drive-in

BEST experience I’ve ever had at a Sonic before. My cousin and I got the 2 for $ 10 deal. We are both very particular about our burgers and Randy, who was taking our orders, made sure he got the right ingredients on each burger. He repeated the order back. We decided to sit at the tables to eat. All the tables were clean and there wasn’t any trash on the ground. Our order was out in a matter of minutes and the guy who delivered it was super friendly! Two thumbs up to this location!

I have come to this location twice and each time I have had a poor experience. Once I waited 15 minutes and hit the button 5 times and no one answered and this last time I went through the «drive thru» and the girl taking our was really rude but fast! Not their best location.

Waited 30 minutes for our food! When we finally did get our food it was missing a drink and an order of wings, so they gave us a coupon for a free cone. Two other cars canceled their orders and drove away while we were waiting.

About as inconsistent as they come. Please take down the sign on your door that lists the operating hours. You don’t have any set hours. You could put up something that says we MIGHT open at or we MIGHT close at. I won’t waste my time driving over anymore. McDonald’s is the same distance and I know they will be open.
Note– I will add the regular people are not there when this happens.

I eat at Sonic a lot, I like the food and they have low caffeine drinks, something I appreciate.
The Jollyville Sonic is probably one of the best run stores in their system, especially the weekday morning crew. They are fast, friendly, and efficient. On the rare instances where they make a mistake the managers are quick to make things right.
Do tip the carhop a bit if you can, they really appreciate tips, and deserve them. Especially when it’s really hot, cold, and/​or wet outside!

Just had an incident where I was charged for the wrong item. I noticed this error about an hour after I was there. I called and spoke with the manager Laura. I told her the situation and she apologized. She offered for me to come and refund me the amount. Just went there and spoke with her in person. Definitely a wonderful manager and I am glad how she handled the situation. Also, it helps that I didn’t yell or anything. Control yourself and a situation will be dealt in a civilized manor.

Ordered food and then waited for 25 minutes. At that point I began pressing the order button every minute. Finally after 5 more minutes an employee came on and told me my food would be out shortly. At this point I told the person to cancel my order and refund my money. I thought this was fast food, I was wrong.

The invention of a drive-​in fast food restaurant is ingenious. A drive– in restaurant means that you have the option of parking your car at the site of the restaurant and using that as your eating area. That is, in the privacy and comfort of your own car, you can eat a meal. You don’t even have to get out of your car to buy or retrieve the meal. It is delivered straight to your car. Once you’re done with the meal, you can just leave. This is perfect if you find it embarrassing to be eating in public alone; or if you’re with someone special and want to enjoy a private and casual meal; or if you’re on a road trip and looking for a refreshment stop. On the other hand, if you like the fresh air, there is typically outdoor seating, too. Plus, at this Sonic location, you can get your car washed just a few feet away.
As to the food, Sonic does a good job for a fast food restaurant. I typically like to get the breakfast tacos, chicken strips, and ice cream. The molten cake sundae, though, is a disappointment. The vanilla ice cream component was too small, and the molten cake component was not chocolate-​ly enough to produce a truly complementary blend of chocolate cake and vanilla ice cream. A brownie would be a better substitution to the chocolate cake.
A negative about Sonic is that there is no trash can near the car stations to complete a truly in-​the-​car eating experience. You typically have to walk out of your car to find a trash can. Also the wait staff sometimes mishears your orders through the speakers, but at least they are friendly.

All in all, another Sonic, another Cherry Lime Slush during «Happy Hour.»

I have always thought Sonic had great fountain drink combinations (e.g., cherry limeade) and above average customer service (friendly carhops and decent order takers), until today.
My husband gave our simple order three times to a woman who not only kept repeating it wrong, but also kept laughing when told it was not correct.
We decided to leave and when I called about it, the manager on duty acted as if he was doing me a favor to answer the phone; at which point I knew it was hopeless to waste my time going back for a repeat of their hi-​jinks while playing at work.
Another one bites the dust.
I still like Sonic’s drinks and will now drive a bit further for them as opposed to promoting poor service.

The drinks here are awesome. The service is always quick and friendly. If the food was better I would give 5 stars, but it’s Sonic so what else do you expect?

I can safely say we use this Sonic at least 3 – 4 days a week. We do not usually eat the food though. Sonic is not so healthy… but, the drinks are great. Except for the diet green teas, which for some reason taste like mop water some days. The waitresses that work here are awesome though, so they make up for the drinks not being perfect all the time.

I’m amazed how many times I’ve been cut off by someone rushing into Sonic… this is the worst food I’ve ever tried.
Sonic has the WORST of any fast food chain. I have tried several burgers, drinks, even the grilled cheese. It tastes like old have prepared tasteless food. We just got back from a trip where I ordered a Blue Coconut slushie. It has no flovor other than a sweet syrup. They can’t even get that right… maybe it’s just the NW Austin Sonic. Worst food ever!!!
It took 3 tries to get the order right… we ordered 3 drinks, they brought out one. Then someone brought out another, finally the last. None of them had the right flavor.
I’m so sorry I had to even pick one star… I just can’t blieve people rush to this place…

Some of the time, I receive decent service. Some of the time.
Recently, I’ve visited this Sonic during Happy Hour. I ordered two drinks. Nothing special. Nothing crazy. 10 minutes pass by and still no drinks. I buzz in to make sure they haven’t forgotten about us because people are coming and going all around us, but our drinks are still missing. They say they’ll be right out. This time, I watch what they’re doing inside. I see them laughing, playing around, and apparently, not making my drinks. 10 minutes go by, and FINALLY the drinks come out.
That would be fantastic news… had they still been slushes and had a sufficient amount of ice. Or, you know that watered down flavor? I don’t remember requesting that to be added to my drink.
They didn’t make us pay, but geez. Does it matter when you don’t drink it anyway?
Then, just today. The Saga.
My husband and I go there for breakfast. We order two burritos and two drinks. One burrito is perfectly okay. The second (mine) is falling apart and I’m pretty sure the eggs were not cooked completely. I didn’t even want to eat breakfast after seeing this horrible excuse for a tortilla covered in slimey eggs. Eww.

OK, so I don’t eat too much fast food, but I have to say that I truly enjoy Sonic’s Happy Hour from 2 – 4 pm. Especially with the 101 degree weather, it’s nice to get a Route 44 Cherry Limeade or Sweet Iced Tea for half price!