Southwest Pediatric Associates

Dr. Chapa is awesome. He’s got a great bedside manner and my 11 year old daughter is very comfortable with him. As for the office staff, they’ve been nothing but polite and accommodating.

Dr Wagner has been our pediatrician for 2.5 years, and we can’t say enough great things about him. He is great with kids, and takes the time to listen and discuss any concerns with parents. He’s also a Dad to a little one, so he seems to genuinely understand some of the difficulties associated with newborns (sleeping, feeding, illness, etc). I’ve also spoken with several of their nurses via the nurse hotline and have received quick, and helpful advice. I have many friends who also use this practice for their kids care, and I would recommend them to any friends looking for a pediatrician.

We love this practice. Dr. Patil is lovely. She’s warm, smart, and wonderful with kids. All of the docs here are terrific. I’m very happy with the care my kiddos have received here.

Hard to schedule appointments and I was bounced around to various doctors because of lack of availability and my doctor constantly being out. Dr. Wagner was great but they just started the no alternate shot schedule so we switched to Bee Cave Pedi and love it.

Think twice before selecting this office for your child’s needs. There are other pediatrician offices in the area Beecaves Pediatrics and ADC on Slaughter and Mopac are a couple. My three children were terminated from this practice with no warning until I received a call from my daughter occupational and physical therapist stating that they wanted to know who her new primary care doctor is. My children were terminated thus causing her therapy services to be delayed until she is able to get seen by a new pediatrician and has caused her to regress. All because I no longer work there. Physicians are not able to remain objective. Think twice.

I love Dr Patil beyond words, just the staff makes me crazy

The doctors here are very good. Have no complaints against them. But the office staffs and nurses are extremely rude. Their attitude towards us is very bad. They treat us as if we are getting some sort of free service.
Many times they will simply make us wait near the counter while they keep talking on the phone. Making an appointment over the phone is another nightmare. You have to explain the full story to 1 person and then she will put you on hold for like 10−15min. After this a new person will pick up the phone and ask us what we are calling for. Then you explain everything again and they will put you on hold again. and the cycle will continue.

I have to agree with others. My kids have been going to SW Pediatrics for over seven years and the administration staff has gotten progressively worse to now down right rude. I have decided to switch to a new Pediatrician.

Dr Wagner is awesome. I wish i can give 5 stars but for the office staff. They looked quite confused right from my first experience at this office. Either they don’t know what they are doing or they are not trained /​managed really well. The recent occasion i even experienced a slight racial incident. I dont like to call it this way but this is what happened in real. I went for my appt at 9.50 and i was waiting behind another guy for about 5 minutes. when my turn came, the lady said wait and started talking on the phone for about 5 – 7 minutes. After that she said, are you here for an appoint ment ??
I said yes and continued to wait for another 5 minutes. After that there was a white individual right behind me who turned up for his appointment. The lady all of a sudden plunged forward, and asked the guy to go to another person who was ready to help inside the office.
All the while she was thinking i was there either to repair the sewage line or to play soccer with her. Or maybe she thought its ok for me to wait since i may not know english and will not complain. But wola, the world is changing and guess what i already complained to her manager about it for her indifference. hope they fix all these human errors.

Um… Loved my doctor here. But was just treated so poorly by the office staff that I can’t see continuing the relationship.
Called in to schedule an appointment for my 1.5-year old and my newborn baby and, rather than say something friendly like «wow new baby congratulations!» the angry staff person told me they I had a «bad debt» of $ 63 and wasn’t welcome to schedule any appointments. A transfer to an equally rude billing person was equally kind and gentle.
Umm… This is my first time hearing about this, no big deal but… I have spent thousands in this office and you’re treating me like a criminal over $ 63? Did you send a bill? You didn’t ask but we recently moved so I may not have seen it if you did. Really not concerned about $ 63 but you clearly are — enough to alienate a patient who called trying to schedule appointments for not one but two babies.
Explain to me why I would allow you to touch my child if you’re that rude to your patients?
Update: my newborn will have her first appointment with her new doctor on Monday — which means she will have her first vaccination at 4 months old. With the measles outbreak that’s super awesome. Haven’t heard a peep out of SWP about «how are your kids, how is the baby, how are you?» But, since I took the time to update my address on the infamous call reviewed above they did take the time to send me certified mail demanding $ 63 or they won’t see my kids anymore. No «hey you’re baby is 4 months old and your 1.5 year old is way overdue for some vaccinations.» Heart warming.
I should also mention here that my vet calls me every 3 months to check in on my black lab and remind me when she’s due for a shot or vaccination.

We love Dr Wagner! He has gotten us through 2 ½ years of a child with chronic ear problems… and now has gotten us through 6 months of a newborn with acid reflux. He’s watched me cry and made me laugh. He knows me, my husband and our children and our little quirks.
I haven’t had any problems with the staff or setting appointments, so I am not sure why there are bad reviews on the staff.
Highly recommend!

These people completely dropped the ball with our little girls to the point we feel they’re dangerous. We recently moved here from out of state. Our children were born at 27 weeks and have a history of lung issues and, to our surprise and horror after four months, Dr. Rimer and her oblivious helpers never even obtained their records from our previous doctor. After four months! Also, they «winged it» when it came to qualifying our children for a much needed drug that boosts their immune system and failed. They failed because they never had the records that showed they had chronic lung disease and they didn’t understand the application process. Instead, they made excuses as my wife and I called repeatedly over those months and our girls have been sick over and over and over again. That’s careless. Dr. Rimer and her staff were not proactive in our children’s health, they were reactive. We are angry they were willing to take this risk with our children.

My 3 year old is no longer a patient here. We have been taking her to ARC because the management and office staff is horrible. I have been calling around today to find groups that aren’t out of the flu shots. The receptionist told me they did have the flu shots in stock but couldn’t help us because my 3 year old wasn’t a current patient. I hung up on the lady because I was so angry that it wasn’t a big deal to her to deny a 3 year old a flu shot. I recommend not using them because they don’t actually care about kids! I wonder if I’m the only one this had happened too.

We absolutely loved Southwest Pedi and Dr. Wagner. We were so upset when we had to leave because of a change in insurance. The staff is super nice and Dr. Wagner is absolutely wonderful. Our son saw him starting at 2 days old… and let’s just say our precious baby boy wasn’t one of those «easy babies» people tell tale of. Dr. Wagner was always so patient and knowledgeable and is a great balance between professional doctor and genuine down-​to-​earth guy. I highly recommend Dr. Wagner and wish him and the SW Pedi team all the best!

We love Dr. Patil at Southwest Pediatrics! She is so caring, takes the time to warm up to my 2 year old son and is gentle with my 6 month old. Dr. Patil is personable, always is happy to answer questions you might have and explains everything in detail. We switched from another pediatrician in South Austin after Dr. Patil was recommend to us and couldn’t be happier. We have seen Dr. Wagner on two occasions when Dr. Patil was not available and were just as pleased with his bedside manner and helpfulness.

Love SW Pediatrics! We see Dr. Wagner who has been great. He really helped us through the newborn stage (reflux, colic, breastfeeding, etc) and got my little one to turn from a sad, screaming baby to a happy babe. His communication skills are fabulous. He explains his thought process when recommending treatment plans and provides good patient education as well.
All of our well checks and sick visits have been smooth and informative. Dr. Wagner is very prompt and has called me several times to report lab results and check on my son. The nurses are kind and do really well with my baby. I especially love the receptionist with blonde hair; she always remembers my son :) Scheduling and insurance have been a breeze.
I like the handouts on their website that coordinate with each well check. I have learned a lot as a first time mom from these. The food handout and baby handout are also excellent, and I have had several friends start using their website as a resource.
The Saturday clinic is huge plus. Taking a baby to an urgent care is not something that I want to do, and the Saturday clinic plus excellent after hours phone care have made it possible for me to avoid that.

Absolutely love them. My daughter has seen Dr. Wagner since she was three days old, and he’s gone above and beyond for us. Very personable and open, and I never feel rushed. His assistant, Laticha, is incredibly sweet and friendly. I’ve never experienced rude staff, nor have I had an issue with billing. Highly recommend any of the doctors here.

We have been taking our now 7 month old here for regular checkups, vaccines, sick visits, and the like. From the day our son was 4 days old, we knew we were in good hands with Dr. Jolet.
Pre-​baby, my husband and I had no clue where to even begin looking for a pediatrician, much less ‘know what questions to ask’.
Luckily SWP holds a ‘Meet the Pediatricians’ night about once every 2 months, so we had a chance to meet the entire practice and have a chance for Q&A. It was a good setting for us newbie parents because we got to sit in a room with other newbie and veteran parents and listen in on questions we never even thought to ask.
All the pediatricians were very nice and welcoming to any and all questions that were thrown at them. When my husband and I left the Q&A we both ranked from 1 – 3 our favorite pediatrician and we both agreed that Dr. Jolet was our top choice.
Dr. Jolet is a very laid back pediatrician. When I say ‘laid back’, I mean it in a good way. We have never felt like our decisions on our baby’s health is being judged or scrutinized. Whether it be vaccine schedules, sleeping habits, or even baby’s diet, Dr. Jolet has always been very open to our questions, opinions, and options for plan of action. Mix ‘laid back’ with friendly, humorous, and great baby bedside manner and you’ve got one great pediatrician.
The nurses are also very welcoming and genuinely seem to enjoy seeing babies and kids all day long. We’ve also seen Dr. Wagner on one occasion when Dr. Jolet was out and he was very welcoming as well (he was our #2).

We see Dr. Patil. She is warm and gentle with my son and takes plenty of time to answer our questions. Her advice has been wonderful! Great pedi, we feel blessed to have her.

Love Dr. Patil, but I can’t put up with the office staff. We are looking elsewhere.
Edit: A nice person from the office staff called me after my last appointment, to apologize and explain the miscommunication among the office staff that caused me so much anxiety and inconvenience.