The UPS Store

Super friendly staff, this was the first time I ever sent an item via UPS myself, and the young man working the front desk couldn’t have been friendlier. I didn’t have any tape at home to close up my box, so they did charge 50 cents, but that wasn’t a big deal at all. I was very satisfied with the customer service, and if ever I need to return or ship anything, this UPS store will be go-​to location.
BTW, you can pay to park on Nueces, but be warned that Nueces is a one way street leading to MLK.

This UPS store is the best! I had to move my daughter back to California (due to being injured in an auto accident.) I wasn’t sure whether to send her belongings back via truck (it was too expensive) or really, how best to do it. I happened to call this specific UPS store, as it turned out, not even the closest store to where my daughter lived. Roger was the one who helped me with this move! He was willing to do anything to help me. After helping me with what supplies I needed, he even delivered them to my daughters apartment. He brought all the supplies and even let me borrow a tape dispenser. He said he would buy back any supplies I did not use. (I used every supply he brought!). He even came to pick up my boxes which was of great help since I had 15 large boxes and would have never been able to fit them in my small rental car. (We were on the 2^nd floor, too!) He even took my USPS boxes I had ready to ship (I had already prepaid them) and shipped them out the day I requested. He also made it easy for my daughter to return her AT&T cable equipment by taking it for us. Price was reasonable for my shipment. I am very thankful to roger for going above and beyond for me to make this move as painless as possible. Thanks Roger! I would highly recommend this USPS store for anyone’s needs!

I went in to ship two packages across the country. The employees were very helpful and friendly both to me and the other customers.

I walked, but there’s almost no parking (just so you know). Reasonably fast and friendly service, though last time I was there, someone was returning/​mailing a bunch of AT&T internet equipment (not sure how that works, must be some deal with UPS) and it took quite a bit of time for that person to finish.

Great customer service and promotional deals! Very helpful with the packages I had. Best postal service around Austin!

Hi, I think this is the UPS store 2258 in Austin, and I just have to comment on the amazing customer service I had — especially from Kelli. Had a really disappointing experience shipping a very expensive piece of equipment, but they managed to work with me and get it all taken care of. Kelli even sent me an actual thank you note which I found amazing. If I were ever to ship anything, this is where I would go, and Kelli is amazing at resolving issues and just providing the best customer service around. It’s so rare these days to get this kind of service I had to post about it! Thank you UPS!!!

The manager of this store provides the absolute worst service I have ever had. I believe his name is Roger or something. Whatever you do, do not stand in his line at least.
He treats customers without any respect. His service has a very revolting undertone. I wasn’t even able to ship a Amazon return and was instead directed to call UPS to have them schedule a pick up rather than just dropping it off.

Went to this UPS today with a pretty decent line. Day after Labor Day so people had package needs (me included).
Kat was working alone, and she was perfectly efficient and friendly to both the line and each individual customer. It kept a steady 7 – 8 people deep, and she’s answering the phone between every 2 – 3. She was transparent that her manager had to go to the doctor and held no ill will towards him for having to leave. She was professional and charming despite the circumstances.

This is my 4^th different mailbox rental (1 PakMail, 2 UPS Store, 1 Mailboxes Etc) through the years and this is my favorite of them all. Great owners and staff.
Cheerful.
Friendly.
Helpful.
Reliable.

The people at this ups store are so helpful and willing. I love the eagerness and joy they show as well!

The BEST UPS store I’ve ever been to! Great service and people there are in great mood and genuinely willing to help! In comparison, those UPS stores in Manhattan are there to make you angry.