The UPS Store

If you are shipping out of the country be aware that UPS will charge your gift recipient a very large «brokerage fee» to itself for any amounts that will be owed for taxes or import fees and you will not be informed of this at the time of shipping. I sent my cousin in Canada a sweater and shirt and paid UPS $ 31 for ground residential shipping. There was a tax in Canada for the gift of $ 3.04 (reasonable) and then there was an a additional UPS «Brokerage Fee» of $ 44.68 that was added (unreasonable). My cousin who is in her early 70’s was told by UPS in Canada that to get her gift, she would have to pay $ 47 or her gift would be shipped back to the U.S. My gift cost was about $ 100, the cost to ship it with the hidden UPS brokerage charges that I will need to reimburse my cousin for are in total $ 78.05. I spoke the UPS store and their explanation is that the additional UPS «Brokerage fee,» that was not disclosed to me at the time I shipped the package, is a UPS corporate charge so they can’t do anything about it. If you are shipping outside of the Country I would suggest using anyone else. I have had a number of telephone calls with the store and the most I have gotten in response is that is not their problem, it is UPS corporate. I spoke to UPS corporate and they promised to call me back within an hour which is now about 8.5 hours ago. The Far West Store should have let me know that they were going to charge a large «brokerage» fee for and on behalf of UPS in addition to cost to ship that would be added to any taxes or import tariffs. If I had know that I would not have chosen UPS.

I had to ship 3 yeti cups overnight and the post office would have charged me around $ 60. I packaged it myself and when all was said and done, it was only $ 17 to overnight to Houston. The employees were rebooting a computer and the other was being used for what seemed to be a huge order but they were both so nice and apologetic! Didn’t mind waiting at all. Plus the guy who helped me is the fastest typer I’ve ever seen.

It does not surprise me in the least that this UPS Store is scoring multiple 5 star reviews. They are quite simply AWESOME! I work for a huge university system in Texas and had to ship several promotional banners to Philadelphia for the BIO 2015 Convention. I was told by another shipper that it would be almost $ 1,000 to ship four banners! That’s a lot for a non-​profit academic institution, for anyone for that matter. Not comfortable with the quote, I did a search for the nearest UPS store, and the Far West location popped up. My boss and I raced over with the banners, only to find out that UPS Far West could pack and ship our banners for ¹⁄₃ the price of the other shipping company. Thanks especially to the mighty Eric, a stickler for efficiency and accuracy, for putting us at ease and saving us money. The banners arrived in perfect condition and on time. I highly recommend this UPS Store location.

I don’t typically review local businesses but this place is an incredible asset to my business. I’ve worked with Eric and Mitchell several times to help with printing docs for presentations and they’ve been quick to help and very professional. I’m so glad to have these guys & this UPS so close to my house.

I came in on 5÷12÷14 at about 5:30 with 17 packages that I needed to get out, yet I had to open each one back up and remove some of the items and add items. The 2 guys working never made me feel like it was an issue, they were very helpful and worked together to make sure that I got my packages out. I was so impressed by their professionalism and the fact that they just kept smiling even as it got near their shift ending. I am so glad we have a box at this location and am always greeted and always feel welcomed. Thanks for the professionalism and the AMAZING customer service. You guys ROCK and never disappoint!

This was my first time visiting a UPS store. I have always had to go to USPS or FedEx and have always shad mixed experiences, mostly towards the not so good side. I had to return a broken Nook to Barnes & Noble, I had printed the label at home, and followed the instructions to bring it to a UPS store. I had just run out of packing tape, and I was down to the return deadline date. I also didn’t have any plastic envelope as mentioned in the directions to place the printed slip on the box. I walked into the store feeling bad for my lack of preparation and immediately was greeted with a friendly hello. I walked to the back expecting to have to buy packing tape, be provided with the necessary documents/​labels/​plastic envelope to prep my package for shipment, and then return to wait in a line to drop off my finished box. NOPE. The guy reached out and took my box and looked at the printed slip, and said great — Thanks. I just stood there, expecting something else. He smiled at me, started to tape up my box, and just said — nothing else you need to do, and wished me a wonderful afternoon. A super friendly place, and great customer service. As I left another employee wished me a great afternoon. The store was clean, sold an array of various office supplies and greeting cards.

Thank you! Aimee, Eric and Mitchell are the reasons that we use the Far West UPS Store exclusively! We drive from Mopac and Duval to this store, we have a UPS Store at Palmer and do not prefer it.
This store is wonderful. The staff are both personal and professional. They know us by name, greet us warmly, assist us with our shipping and printing needs without any hesitation. No task is mundane, they are always in a state of pro active customer service. We hope that the owner/​s of this location appreciates their staff both personally and professionally, promoting his staff with raises and responcibility to demonstrate and respect the commitment to excellance that these employees represent. We will continue to use the Far West UPS Store as our «neighborhood store» based on the employees’ willingness to excel in what it means to be a professional customer service team. Thank you again!

Eric,
I wanted to commend Amy for an excellent experience today at your store. I came in to rent a box from you, and it was more than a pleasant experience. Amy was friendly and helpful, had all the answers I needed and got me on my way quickly and without hassle. There was another young guy there (didn’t catch his name) who was busy maintaining the store, but who was also friendly and chimed in to answer a few of my questions as well.
Great job to your staff, and Amy deserves a Saturday off! :)

I had to go in and ask for something a little bit complicated — that is, sending a letter to someone who is on the move and not yet in the country at which I have been asked to send the letter. Eric, one of the two men working at the store today, helped me. (Had there been only one person he really would not have had time to deal with my situation.) He spent a lot of time explaining to me what I need to do so that the letter can be sent successfully and went out of his way to see how he could help. I could not have asked for more. Bravo~!

Over the years, this store does more for me than any other. From foreign shipments to complicated tasks that are unique to my business. More dependable than any employee I’ve ever had. Versatile in any of their many services offered and many others not in the norm of doing business. «They are the man» as the expression goes.

I have mixed feelings. I like their hours, location and service options.
The first time I went to use their copy machine, and felt really overcharged even though the amount wasn’t much at all.
The second time I had a friendly employee help out and I probably could of paid less at a competitor but the service was on-​point. It seems it takes an employee a couple minutes to acknowledge you here, which I don’t mind but I could see a less patient customer walking out and across the street to UPS.

During my 5 minute quickie, just in and out to have a photo scanned, I found many amusing and useful items here at this Not-​Just-​a-​UPS Store.
an array of clever greeting cards
shiny lizard bean bags
a good variety of basic office supplies
shipping packages in many different patterns – Camo!
a bowl of tiny turtle charms
shelves of colorful, pretty wrapping paper
a computer to rent by the minute
a large professional scanner and copier
adorable upside down Santa wine stoppers
great customer service
a 22 cent scanned photo emailed to me
a margarita machine
Okay, not the margarita machine. Just wanted to see if you were paying attention.

If I could give these guys 10 stars I would! They are always so helpful to me and always figure out anything I need help with. The staff is very knowledgeable and do their best to fix any problem you have. They have the fastest, cheapest and best printing services out there! They just got an awesome new large format printer that prints amazing photos. I would never go anywhere else!

The guys who work here are efficient and extremely helpful! This is one of the best UPS stores in Austin and while I knew they were good, I never knew just how excellent the service was until I had the misfortune of visiting the UPS store down on South Lamar.

This is the best UPS store in Austin? I would never go anywhere else…

The guys at The UPS Store on Far West Blvd, Austin, TX are very efficient and sweet, every time I have a project in mind they are there to help.
Yesterday I remembered that I needed some foundations to cover up a tattoo for a client over the weekend but the store in NY where my foundation is coming from couldn’t deliver my product until monday and I needed overnight… omg what do I do now… Then I called the UPS Store and ask them what to do, Kevin was so sweet and knowledgeable that he fixed my problem over the phone by faxing a UPS NEXT DAY label to the Store in NY, where my product was coming from and today I got my foundation and I am safe for the wedding I am working on Saturday… again… Thank you guys!