The UPS Store

Since George sold the business to the new owners, service and attitude are HORRIBLE. They «lost» a package sent to me of a new Apple iMac and accessories and denied that a package ever arrived for me even though they sent me an email notification that said package had arrived for me. The workers are RUDE, the owners are HORRIBLE. I have a mailbox there but I am not renewing again and will happily drive 5 miles further and be inconvenienced just to avoid this horrible business.

George, I’m a neighbor and good customer. I’d like to share with you that your employee Tim is treating customers badly. I showed up on Saturday morning, couple minutes before 10 — which I’ve never done. I had a package with prepaid postage and was going to drop it off. I. Was prepared to wait the 2 minutes.
I had waved to get Tim’s attention to ask about dropping it off. He waited til 10 am to unlock the door and approach me. And that’s completely fine, no problem. All good there.
But then before I had a chance to say anything, he rudely yells that «Although the store opens at 10am OR LATER it’s really OR LATER» because «he has things to do (like vacuum and other things)» and for me to «remember that in the future and do not show up at 10am». I am not joking. I am quoting him VERBATIM. This is what he actually said.
ZERO points for Customer Service. ZERO points for him yelling at a customer before even asking why I was there. ZERO points for his sarcastic attitude. ZERO points for him telling me not to ever show up again at 10 am.
THANKS TIM !!! I’m going to spread this on social media and let everyone know how George’s store now treats customers.
PS — Do NOT show up at this store at 10 am. LOL.

I live out of state and needed to get my aunt’s antique china shipped circa 1835 across the country. George quoted a very reasonable price. However two plates were cracked upon arrival and recipient reported that they were placed on top of each other with nothing inbetween – no bubble wrap, as other smaller plates had. George indicated this is not how they were supposed to be packed.
I do not recommend trusting with any valuables. Heartbroken.

I have used their services eight or so times over two years. Very minor errors you would expect from any good company that experiences rushes of customers. Customer service has always been excellent and I would recommend them to others.
Goes the extra mile to box packages well.
Good recommendations for shipping challenges.
Has shipping tools available i.e. tape measures and dollies.

I always have a really great experience any time I come into this UPS Store location. Today I went in to deliver all of my family’s Christmas gifts and I was completely unprepared… I had the wrong size box, no supplies, and had not addressed anything. The associate who helped me was extremely patient in assisting me with my shipment. He prepared the box, packed all my items carefully and walked through all my options for shipment and insurance. This really was just the least stressful experience I’ve had when trying to get a package out the door… which was a pleasant surprise in the middle of the typical «holiday rush.» I highly recommend using this UPS Store; it is in a pretty convenient location, is very organized, and has a really nice staff!

George was straightforward, professional, and clear… and a bit of a smart ass, which I greatly appreciated. («Will the world end if it doesn’t arrive tomorrow?») He also appeared like a good boss to his co-​workers. He made sure to be clear that a cheaper option would 95% chance arrive the next day — so he tried to save me money (though I opted for 100% for certainty). I’ll be back!

Could not be happier with my experience here. As a first time buyer from an Austin Auction, George’s emails explained the process and quoted a very fair price. They picked up my won auction lot, packed perfectly, and shipped promptly across country.
I was a little nervous with a shipment of antique glass & metal objects mixed for one package, but they did a perfect job packing fragiles. Highly Recommend this Shipper.

If you go to this location often, then you know George. What a great guy who also happens to be the owner/​operator. I really enjoy his personal attention to detail and customer service. Easy parking, clean environment, all around A+.

I am a Raving Fan of this UPS store run by George! His store helps me with copies, important UPS mailings and packages. No one I trust more to get the job done.

Convenient neighborhood location to drop off packages. I’ve yet to use them for anything else, but I’ve always had good experiences with these people.

I have been a customer of George’s UPS Store on Mesa for years. He always
makes it easy and goes the extra effort to solve customer problems. I have a
House Account which speeds up all transactions because I pay at the end of
month. He and his staff act as shipping counselors to assist me with the
correct decision on shipping.
Recently, I received a 109×54×13 crate weighing 186lbs. George and staff
assisted in uncrating AND delivered the art to my house at NO EXTRA CHARGE.
I don’t know what I would do without him!

professional, friendly, expert, honest… i could go on and on. but suffice it to say that i only ship here. george and his crew are the best at what they do, and george always sees to it that i get the best deal possible for my needs. i couldn’t ask for better than that!

I went to this store today based on the good reviews on Unilocal and could not have been more unhappy! I have a small side business making candles and needed to get a candle out today as I had promised the client I would ship her order by the weekend. I had already packed a 12 oz jar candle in a small box, surrounded it with packing peanuts and packed it very tightly. The package was very light.
When I got to the store, I was helped by a very gruff, rude, older gentleman who barked out orders to me. When he found out I was shipping glass, he freaked out and insisted he would have to re-​pack it or it would break. I honestly felt it would have been fine in my small box, but I was exhausted from a busy week and just wanted to get it done, so I said okay. He then informed me the ground shipping would be $ 20! I just about passed out. I said, seriously, that is the cheapest you have? He said yes. If I had not been so tired and had been thinking clearly, I would have just told him to shove it and gone to my neighborhood post office.
He also charged me $ 7 for an old cardboard box he pulled out of his back room and for extra peanuts. I felt completely ripped off and angry.
$ 27 to ship a small candle? That is highway robbery.
What also puzzles me is that when I moved cross country in 2009, the UPS shop in Portland shipped my large boxes of stuff for very reasonable prices that were cheaper than the post office.
A friend of mine suggested it might be that this is a private UPS shop and not the actual shipping center, which explains the high prices. But who would want to be gouged this way?
I should have known something was up when I saw the half empty parking lot and that there was only one other person in the store on a Saturday afternoon. Unless you enjoy paying super high prices and being totally ripped off, avoid this place like the plague!