Torrid

This Torrid store is larger than the Lakeline mall version and easier to get to for southies like me. The selection is fine, though I still prefer to shop online. Torrid covers a wide range of sizes and lengths, so it’s unlikely to all be in one store. However, that’s also the draw. I can order online and return to the store if it doesn’t work out. The service is great to indifferent; I’ve never had a bad experience, and mostly it’s been good. Parking is easy, nearby, and covered.

My wife and I walked in for the sale advertised out front, take an additional half off clearance prices. After an hours search we found a dress that we both liked on her. At noon, as we approached the register, they changed the sale and refused to honor what we’d walked in under the premise to shop for. Bait and switch plain and simple. I’ve shopped st Torrid four years, hands down worst experience I’ve ever had. Condescending tone and excuses are NOT customer service!

To be honest I have never been a huge fan of Torrid. I feel like some of their stuff is a little too trendy for me at times, but a couple of times I have picked up a shirt from here. The prices are good when you catch things on sale. Always head to the back sale rack — that’s where it is at. This location is in the domain and pretty nice. The staff was friendly. I would stop back in here again if I was in the Domain.

Love love love. Finally the bigger women among us have a fashionable place to shop. I no longer have to wear my grandmother’s mumus. It’s about time stores got hip to the fact that there are larger people out there and we shouldn’t have to be shamed and relegated to only being able to wear mumus and sweat pants. We too like to look stylish, hip and dare I say, sexy? Gasp! Yes, Torrid stands up and says, «We shall not be shamed!» And «We don’t need to dress like my Aunt Ethyl!»
I hated shopping at the Lakeline location. It’s too far from where I live and it’s in a god forsaken mall. It’s also very small. This store is at least twice the size of the Lakeline store and has a better selection.
I’m a little surprised by the bad reviews. One star because you couldn’t find the store while driving around (an outside mall I should add, it’s not on the street) and another one star review because they wouldn’t give them hangers? Really? I have never had an issue with this store but then I’m not the kind of person who likes a salesperson hovering over them or who feels like I should get some special treatment. I like to be greeted and left in peace. Salespeople have always been super friendly and helpful here when I needed them. I’ve also interacted many times with the manager, she’s often at the register and she’s been amazingly helpful, making sure I get the best deal possible with the intricate coupons and sales.

I’m sad to see such poor reviews.
I’ve been to this location twice. The first occasion was just after it opened. The store was well stocked, clean, and the employees were attentive and helpful. I left with items I had been eyeing online for a while.
I also visited this store today. For tax weekend, I decided to avoid the stores and ship online. To my delight, torrid now does free shipping to the store. Save on shipping and tax? Count me in!
Yesterday I got a notice that my order was ready and I headed out there early. The domain was still quiet, relatively speaking for the area. I was greeted and helped immediately. I decided to try on my order in store (to avoid a second trip). When I asked some questions about the jeans, the employee was knowledgeable about the selection in store and online. Oh and their jeans are fantastic!
My only gripe was that the employee didn’t check in on me in the dressing room. I’m used to that from my experience at other torrid stores.
All in all, this is a nice little store.
For those unfamiliar with the domain, this store is located in the section behind Dicks sporting goods.

Called the lakeline location to see if a dress i saw online was available in the store. Refereed to the Domain. Got into my car and circled the domain for 30 mins looking for signs or anything of the store. Found none. Eventually called Lakeline location to get the number for the Domain store. Called the Doman store phone rung and rung and rung and rung. Finally said forget it and went somewhere else to get the dress that ill use to host a very big event.
Thanks for nothing.

I used to shop at Torrid all the time and now I don’t go in as often. When I found out there was a Torrid opening up in the Domain I was quite excited.
Unfortunately, I have been disappointed. Upon entering the store I was able to roam the whole place before any associate greeted me. They did offer to start a room for me though, however, no one came to check on me to see if I needed anything. I got all dressed to go find a top in a different size as well as a dress. One of the girls there asked if I was looking for something and I asked where this top was (since I had forgot where I had found it) and she said up front. The girl wasn’t doing anything, and wouldn’t have taken much time to offer to grab it for me.
I picked out a couple items and it came to ring them up and how embarrassing my card was declined! Embarrassing but a little annoying because there is more than enough money to cover this purchase. I asked her to swipe it again and another girl interjected and said that they aren’t allowed to. Shooting down a customer over something like that seems silly. Sometimes cards are honestly not swiped properly and they wont run. I left with no products in hand, drove to a gas station with an ATM and got more than enough to cover that purchase. Anyway, I ended up going back and brought the boyfriend with me. I went to go get the dress I wanted and they were moved. I stood near the register waiting and both associates didn’t even look up to see what the customer wanted. Finally I got a chance to ask and got an answer later on.
Associates are not that helpful or friendly. They keep to themselves. The store itself is nice. I like the variety of styled clothes. The only reason why this place has two stars is I like the clothes and the place is clean.