Turo

I have hired from this company 5 years in a row for our Canadian holiday out of Austin. Always had our late model car ready to go when we arrive, and have never had an issue when returning the vehicle. Also always happy to drop us off or pick us up at the airport for a very reasonable fee. Great rates and highly recommended.

I have used relayrides twice and am quite happy. I did not need a major credit card. I debit card will do.
So I picked up a 2004 passat. I was charged 180 for the week (insurance and tax included) and a refundable 250 deposit. No BS at all from the renter or relayrides themselves. I am very pleased.

I wish Unilocal offers zero or negative star as that how many star I think these people deserved. The customer service is awful. They are the most unresponsive, unprofessional, and not at all helpful people! I think their concept is fantastic, but how would I know that if I can’t even get them to assist me with registration. After trying for two days, I give up! Awful!

They are not starting out very well. Trying to rent a convertible for my wife’s birthday. The process includes getting a text confirmation with a code before they can even start the rental process. After 2 emails to them and multiple attempts I cannot get an activation code sent to me. If people renting vehicles knew this they’d be livid. Guess I will have to find another rental website?
Adding a star since I finally got a confirmation code. But I don’t like giving the CC number and code before I even know if the car I want is available. I am expecting to see a pre-​auth on my card even before the owner replies back. Adding another star after successfully booking. It took 13 hours for a reply from RelayRides. They seriously need instant customer service (Chat).

I am in Austin for a 4 month internship and needed to rent a car to get to and from work. I tried to use RelayRides since it sounded like a neat concept for renting a car. Unfortunetly their approval process is managed horribly and inconcistent. At first they did not accept my license from Puerto Rico (they still dont) and said I needed a state license to get approved. After I went through all the process and time it took to get a Texas license they still did not approve my request and applied more eligibility requirements to my request. Now I had to provide proof for 2 years driving experience since I was under 25 years old (22). I provided proof of 6 years driving experinece in Puerto Rico and I was told they did not approve driving experience from PR. What really upset me is that a friend of mine, also under 25, requested RelayRides and got approved without being asked for proof of experince. He has had his license for less than a year.
Ultimately, they wasted over a month of my time in the approval process; gave me misleading information, took days to answer some emails and moved open questions to «solved». I would have been better off spending some more money on a traditional car renting service and not have to deal with their hassel to get a denied application after a month. Company needs lots of improvement if it wishes to grow.

It is the slowest approval process I have ever encountered, I need to rent a car every weekend until I purchase a another vehicle to assist my Real Estate clients plus I would still need to rent regularly since I am an international agent that has to pick up anywhere from 1 person to an entire family from the airport at times. Even after I buy another car this month, I would many times still need to rent different size vehicles to accommodate client needs but cannot get the approval needed even after 6 days, I am still waiting. I have sent out 5 emails, Marjory and Wendy at Relayrides has solved 3 of my cases (which is me asking what else they need for approval) per the system notification but None has been my approval to rent. I have a clean driving record even after driving over 1800 miles per month for work the past 15 years, full coverage insurance and do not require a deposit with most car rental companies. If I do not get a response with approval today, I have no choice, just like this past weekend, but to rent from traditional car rental agencies. I prefer to support local business but in this case, I may have to take my business elsewhere. ***Update*** Its noon now, Marjorie maked yet another open ticket (my email asking what else they need) without asking me what else she needs to approve me but instead gave me no response, just switched it to resolved, how can it be resolved when Im still waiting in the dark without a response. Sigh… Avis is out of cars due to Xgames and floods, I have no choice, I called Silvercar who immediately approved me with an Audi for this weekend. Please cancel my request to rent a car for this weekend RelayRides, this is the second weekend you let me down in a row.
You can’t call them unless it’s an emergency, they don’t regularly respond to emails nor can you text them, no communication just days of waiting without a response. RelayRides, try them If you have the patience.
**** I received the response from Relay rides and also an approval from them. I have no prior accidents in the past 10years and not even a speeding ticket in the past 5 years. Clean driving record. The approval came in a little late and decided to go with a regular car rental company since they delay was too long.

Relay Rides is an amazing app and it all went off without a hitch!

I’m not updating this review to change my rating, but rather to further justify my 5-​star rating.
Twice now, unexpected circumstances have come up where either I, or the person I’m renting from, must cancel a pending reservation. Both times, a quick email to customer service has handled the situation without any trouble.
I would reiterate that your experience may vary based on the person you are renting from/​to, but I have nothing but the utmost support for the RelayRides business and staff.

I used RelayRides for the first time last week and had a great experience. So great that I think I will never use corporate car rental services again. Booking a car through RelayRides was easier than reserving a car on
. It took me less than 5 minutes to set up an account. I had a car reserved in another 5 min. There were many cars to select from in the Portland, OR area and at better rates than car rental places.
The car I decided on was available at the time I reserved it, drove great, and was easy to return.

Went through two cars, paid two times, didn’t get either cars. Maybe I should try one more time, oh well.
The first owner responds within 6 hours and said the previous renter would like to extend, so I won’t be able to get it.
Ok, so I went ahead and found another one and paid, the owner never confirm or respond.
I am asking for the minimum respect for renter. Please put the availability upfront and transparent. So the renter won’t have to go through all these time and effort and ended with nothing. The website gave owner 13 hours to respond to the renter. After couple hours of looking and two almost 13-​hour of waiting, I wish the owner would be a little more considerate of the renter. if your car is not available or you are very picky on who is driving your car. Please either not listing your car as available or be specific in your description of your requirement on who you think you might want to rent your car to.
On the other hand, the website might want to have a little more regulation on it too.
Sorry about the complaint, looking at other renters, they seems like having great experience with it. Maybe I am just the unlucky one.

I rented from Holden in Austin, TX and I had a tremendous experience.
Very easy and smooth process.

It’s an excellent service. It could be better if it was easier to find actual «available» vehicles in my area. I had to try three different people before I got someone who had a vehicle that was actually available on my dates requested. I almost gave up until that fourth person accepted my request for his vehicle. Besides that it’s awesome!

Y’all bes’ put my money back on my card. What a waste of time. If you’re taking my money before you have even confirmed I’m getting a car, that seems like a scam to me. $ 185 was taken out and put back in immediately after the car was deemed unavailable by its owner, however You have not put back the 250 deposit.
Plus, I qualify to get a car and I have to go through each car to see if its available, instead of you being upfront and just showing what you have available either today or for those dates, and don’t tell me you don’t have that technology cause your website asked me every personal question under the sun. I don’t know what info you have access to, but wow… you know what, I’ve already wasted too much time on you.

My first time using RelayRides was in Austin. Benjamin’s corvette as it were. Great car and great experience can’t wait to come back :)))))))

We flew from Austin to Boston and needed a way down to Cape Cod. When I found Relayrides I knew I had found a goldmine. All of the typical rental car companies up there were astronomical just for a compact! Since my husband is 6’4 (thus doesn’t fit in a compact car) and we brought my son and his car seat, we needed another option. I found a fantastic car right by the airport that would fit all of us, the stroller, and our luggage — for $ 30 a day.
I will always and forever use Relayrides now! The experience was fantastic and inexpensive.

I loved using RelayRides! I wanted a car for one day on my trip in Austin and the process was so easy. My driver even came and picked me off and dropped me off at my hotel (not sure if that is standard practice). The app/​website are very user friendly.

Thank you relay rides! I lived in Austin for 3 years as a bicyclist & without a car. I rented one for my last 5 days in Austin and it totally changed the way I functioned in the city. The car I rented was called the joy ride! It was a great car, painted all wild colors and only $ 24 /​per day. The car was very well taken care of and felt I could have been best pals with the people I rented from.
I wish I’d known about it sooner, totally perfect for those who don’t wish to own a car but inevitably need one for errands and fun trips on the far side of town.
Also a great option for those visiting town. Less nonsense from big rental companies, you get to talk with people who really know their vehicle and are less likely to jerk you around with hidden fees, unavailable cars, weekday prices, etc.
This service is totally awesome and I will absolutely be using it again!

Just a heads up if you were planning on going out on a Friday night and thought it a good idea to try Relayrides for the first time like I did, it’s not a good idea. I started the application process about 3 hours ago and still have not received word back if I’m going to be able to rent a car.
During my wait I’ve read all the reviews I should have before starting the process, so I’ve become an educated customer, who hasn’t experienced leaving my house for a vehicle yet.
Advice I wish I knew before donating a Friday evening to Relayrides
1. Plan days ahead of your first rental.
2. Have $ 250-​$ 500 extra on your credit card, they’ll require it. Even though I saw nothing on the website or app about it. Note, they ask early on for your credit card info. Name on credit card and drivers license has to match, so I couldn’t use my business credit card.
3. A photo of your drivers license is required along with a selfie closeup, I was so haggard by this point that my drivers license photo actually looks better then the selfie I had to take. A 3^rd photo of the last 4 digits on your credit card.
I had that feeling that I should stop the process when they required the last 4 of my SS #, but I felt like I was on the home stretch so I pushed through that sinking feeling. I clicked the tab to give away my identity.
My iPhone still has their message, «Relayrides is currently verifying your information and will be in contact with you soon if we need additional information. (There is no additional information, they know everything about me.) We appreciate your patience. (They’ve taken that too.)
So I just settle down and change into my pajamas. With my now free time from my cancelled Friday night, I read a lot of reviews that mileage is limited so I’ll have to re-​plan my weekend. I’m thinking I won’t hear back from them tonight.
My plan will likely include Enterprise Car rental.
P. S. knock on wood, I’ve never had a ticket and I have good credit, so whats the hold up? If I wasn’t stuck home tonight I wouldn’t have written this ridiculous review. I don’t usually even write reviews.
I’m really hoping I can write an amendment to this review in the next little while.
Just added two more stars because I’ve received correspondence.
I received an email saying my membership couldn’t be processed, requesting another photo of my credit card because my name wasn’t visible, just the last numbers. No business has more info on me besides my bank. Im pulling out. I think this business is probably a good fit for some people but not for me at this time.

There are lots of good points in using RelayRides for car rental. This is the first time I have used it. So I had to rent a mini van during the 4^th of July weekend to pick up my in laws. But, as you know if you want to rent a car from a regular car rental company during the long weekend you will have to rent it for the whole long weekend, which would cost us a lot. My wife found out about this one, we contacted few owners, and rented one of the mini vans.
The rental process was painless. Just filled out few info, asked for reservation, and also contacted the owner, and the reservation was done successfully. I picked up the van, the owner was very helpful. He arranged whatever we needed inside the car, had bottled water and all set so that we can fit in our luggages and all the people. Perfect experience. No hassle at all! Go for it if you want to save time and money and have a painless experience.

I was little skeptical for RelayRides, but I had a chance to discuss first with the owner before renting the car. Since my flight was very late in the night I had limited choices for other popular car rental options which were very costly.
Some relayride car owner offers pickup and drop off from the airport which is a great addon.
The pick up was smooth and easy, the car was in great condition as mention in the listing. The car owners were very responsive and courteous.
I had to contact RelayRides emergency booking helpline because had some question regarding booking. The assistance was right on and clear.
The trip cancellation policy is really reasonable!
Advice before booking: Ask all questions you might have before booking. Don’t really rely on your credit card coverage on car rental, if you believe it covers, make sure it does for relayrides. Keep the car clean. Try all fancy cars for the half price on known rental companies and enjoy ride!
Suggestions to RelayRide: The website can be better. More search filter and sort option needed. For ex. sort the listing in lowest prices or search car by type in some area.
Overall, its a great idea and I had very positive experience with it.