Twin Liquors

Staff extremely unhelpful and rude.
Christmas Eve ’14, daughter and I went to get some decent Italian wiñe to go with the Christmas Eve pasta. The family had already drunk the wine I got from recommendation at Specs earlier. Assuming I would get the Specs treatment here was my error.
First guy, saying he was only a temp for the holidays pointed to another «guy with glasses» as the wine guy. Glasses guy showed me to Italian section, which I could find by the sign and walked away. Another guy, Shannon, came by so I asked if he knew about the wines. Boy did he, and he sure wanted to impress somebody with it. When I asked about the percentage alcohol indicating dry or sweet, he lectured me on how that was not at all correct… vintners stop fermentation, blah, blah. Still trying to get a decent wine, I asked him to help find a soft, not dry, fruit forward Italian wiñe. He pointed to a“nice”…dry. Daughter tried to help by saying more sweet, so he says Zinfindel. She says not that sweet so he lectures on the difference in white Zin and regular and more useless information. Shannon, who claimed to be manager when asked, was making this quick trip difficult.
Now at my age (67), often the distance between my thoughts and my mouth is short? We had been there about 20 minutes and still no wine. I told Shannon he was not being helpful, and that he was kind of a show-​off. Yes, better not said, but yet true. Instead of taking the high road and saying «sorry you feel that way,» he told us that after the day he had experienced he «didn’t need you ladies comin in her tellin me my business,» and told us to leave and not come back.
We were not drunk, not poorly dressed, not homeless… just needed 3 or 4 bottles of wine. Shannon was arrogant, disdainful, and more than rude. Dumbfounded, we put down the two bottles we already had, left, and bought whatever at HEB.
However, not being accustomed to being thrown out of establishments, we were embarrased, angry, teary, and humiliated; and we took that home with us to the family gathering. Thus, Christmas Eve ruined because Shannon had a hard day at work, and he tried to intimidate a silver-​haired retired teacher.

This location has the worst service ever. I hope this comment pushes Muller folks to drive the extra two minutes to Specks or go next door to HEB. At both places the cost is lower, the employees are knowledgeable (without the condescending attitude) and checkout time is quicker.
My Christmas Eve story: The employee Shannon was a rude know-​it-​all who was no help at all. His customer service was terrible, he never helped us find a wine and after wasting 20 minutes of our time to show off, we told him never mind. This must have hurt his ego because he promptly told us to leave and never come back. I was shocked. I asked if he was the manager and he lied saying he was. I called later and found out that the true manager is named Al. I’ve never been kicked out of any place in my life. He was loud and embarrassed us on purpose. Both my mother and I were stunned. I turned around and told her to put down what we had in our hands and we went to leave. Shannon again loudly, condescendingly and showing off for his giggling co-​workers told us to have a nice night ladies. At this point he was just being mean and purposeful on his comment that he wanted us to leave and never come back. I finally blurted out some choice words for Shannon that were much deserved after his display infront of the entire store.
I work with customers 9hrs a day, 5 days a week. Some are nice, some are straight business and others are just plain rude. I would never speak to any of my customers the way he did. 1^st because the customer pays the bills which is why the customer is always treated with respect. 2^nd because it’s never okay to bully someone Christmas Eve or any day of the year.
Again I hope this comment helps push folks to Specks or HEB for their spirits. At the very least ask for another clerk if Shannon approaches you. He will only waste your time. Per Shannon’s request my mother and I will never set foot in that Twin Liquors again.

I feel robbed. GO TO SPECS INSTEAD.
I went to this Twin Liquors to restock my home bar. I ended up buying $ 200 worth of alcohol (6 bottles hard alcohol, 6 bottles of wine). As the only customer in the store, Al, the store manager, saw that I was buying a lot of alcohol.
Only AFTER he rang me up (all alcohol sales are final) did he mention that in TWO days, a huge sale was beginning where I could have saved approximately 18% on my bill ($ 30). When I jokingly asked if I should return these and buy them again in two days, his response was that I should come back and buy more.
If you don’t take care of your customers, you will lose them. I won’t be back to Twin Liquors again. Taking my business to Specs.

Yay! Loving this newest location in the Mueller development. This is not a huge Twin Liquors and I have never come in and not been helped.
The last three times I have been helped by two different gentlemen. Each of them has really taken the time to point me in the right direction, answer my questions and give me quality suggestions.
I won’t shop at any other Twin Liquors!