Umow Lawn Service

This is not the service to use if you are in a hurry to get your yard done. I have used umow twice now as a trial run while looking for a more regular bi-​weekly service. The first time, the booking online was easy and I got a confirmation right away saying that I would hear back within 24 hours when the service crew would come out. Well after 24 hours, after not hearing anything I had to email back and ask when someone would be coming. They did end up sending a crew out who did a great job a few days after that, but I was frustrated by the lack of urgency. If the system allows you to choose a day you want your lawn mowed, shouldn’t you get service on that day? More than anything I have just been displeased with the lack of communication, if someone is not available to come out on my requested date, I expect umow to let me know and reschedule for a mutually convenient time.
This time, the second time, I am still waiting to have my lawn mowed and I requested to have my service done on Wednesday with a confirmation it would be done Thursday (it is now Saturday). I have an HOA with the expectation that my yard will be kept mowed and I am hosting a BBQ today, both of which I had hoped to have my yard done for prior to today.
I am not going to say Umow is a bad service, the online setup is a convenient and easy to use process and the crew that did come out did a great job, but this is a service to use only when you have some flexibility on when they come in my opinion.

Easy. Affordable. Great mow. Referral system is generous. I’m happy. Enough said.

I hired them to do my yard. I asked to be notified when someone was coming, but only got an email sometime an hour or 2 before they showed that didn’t have a timeframe or anything in it. All they did was weed-​wack the yard. I came home to a yard covered in leaves and cut weeds. I received an email asking about my experience to which I responded and never received a response. Needless to say I will never recommend or use them again.

Downgrading from two stars to one. After I wrote my initial review, I received a very nice phone call from Umow offering to send someone back the next day to clean up the initial job. I was very impressed by the prompt and courteous customer service and was all set to write them a 4-​star review once the issue had been corrected. Unfortunately, they never showed up. I let it go since I hadn’t written down the guy’s phone number and figured it wasn’t really worth the added hassle at this point. Then a few days later, someone else called to check in (or it may have been the same person… I am terrible with names). Regardless, we discussed what had happened and he assured me that someone would arrive the next day to clean up my lawn. Welp, you guessed it! STILL nothing, and it’s been several days since that second call. I understand that things happen, especially with new, small businesses, but I’m sorry: three strikes and you’re out.

Super disappointed. I received a flyer on my door with a $ 20 off promo code. Initially I was interested because usually I just hire contractors off Craigslist and that can be hit or miss. Also, this is a local start up offering $ 20 off my first visit! A full week after receiving the flyers I went to the website and set up a profile, entered payment info and ordered service for that day. After going through the process I I realized that there was never a place to enter the promo code. I received confirmation of my service however. I then emailed the company about how to receive my promotion and was given a prompt reply. I was told that the website was not ready to enter promo codes until the following day however they would gladly reimburse me for the $ 20. However they never charged me or showed up to do my lawn. I replied to the email and told them not to bother with the refund because I never received service and they probably should get work out there tech problems before sending out flyers. I promptly received a phone call from them apologizing and was told there would be a contractor our immediately. I was impressed with the customer service. He told me he would check back the next day to check on my log in problems and the standard of my service. I assumed this was a comped service considering I didn’t receive my request for 3 days and then he sent the contractor after I told them not to bother. Wrong! I was charged today, still have not received a follow up call, and still can’t log into my «account.» Great concept but way too early for execution!!!
Update– I received a refund after posting this review.

UMow is wonderful and reliable! The app is very easy to use, the team of professionals goes above and beyond, and the price is fair. I have recommended UMow to all my friends.

My mower was on the fritz and I needed to tame the combover that had become my front lawn. Put in a request pretty late Sunday night and the UMow folks were out early Monday morning. Did front, side and backyard for what I would expect to have paid for just the front yard. Will definitely use again and recommend to friends.

UMow was excellent! The app was really user-​friendly and they came to my house within 72 hours and mowed and took care of all the leaves as well! It was even lightly raining. Humberto called me when he was at my house just to tell me they were there and see if I had any special requests.
The front and back yards look amazing! I definitely recommend this service. Before they came I had a question and sent the business a Facebook message, and I got a response within five minutes. I sent the message at 10pm.
I have 3 dogs and I was nervous about how they would get it done… But it went well without a hitch!
This is a very customer driven business and I can’t wait to use them again!

Hands down the most professional job I’ve had done to my yard. Yes, we had some hiccups, but they mean nothing with the wonderful job that was completed. The front looks just as good, and that’s saying a lot because the grass just won’t get it together. Will definitely be using this companies services as long as they are around. Thank you so much for a job well done.

I’ve used umow services monthly now for about 8 months. I was a bit skeptical at first since it seemed to easy to be true but right away I was a believer when I got home and my lawn was mowed the best I’ve ever seen it. Their app is super easy to use and their customer service is great, very nice people and would highly recommend.

Their lawn care service is superb. My lawn was in chaos because I have not taken good care of it especially in the winter but after setting an appointment with them, the helpers from Umow came promptly at the appointment time and made my lawn look so neat. I have used them twice now and i have been pleasantly satisfied both times. I am going to continue using their lawn care service. I would highly recommend.

We’ve been looking for a lawn care solution for our rental. UMOW lawn care is exactly the lawn care service we were looking for. It was so convenient to get an instant quote then pay through the app.
In only couple hours lawn care professionals showed up at my house like magic! They did a great job with our lawn and we will always trust UMOW from now for our lawn care needs.

Finally, technology makes chores easy! I used umow service twice. Mowing grass is always annoying to me but with umow, it’s really convenient. I no longer have to worry about calling people or wasting time finding reliable service. It is also a pleasant surprise to go home and see your yard done!
Highly recommend if you want a convenient and hassle-​free transaction. Service also gets better and better, owners are really trying to improve their customer experience.

I can’t believe how easy and cheap this was.
I installed the the ap– got a very fair quote, paid and literally hours later my yard looked great AND my driveway and deck had been blown off.
I was skeptical at first– I didn’t love that you pay first with no idea of what quality job you’ll get and when it will be completed and I doubt that they always get the yard mowed as quickly as I experienced today but umow will have my business from now on.
How did we ever get things done before smartphone apps? This is awesome!

These guys started mowing my neighbor’s yard before 7 this morning. Not a great way to wake up.