Artefacto

I’ve uploaded a bunch of photos so that when the manager responds, they can’t gloss it over. Artefacto sent me two couches and both were missing a cushion. The couches were completely different shades of beige so just taking one cushion from the other couch wasn’t an option. That in itself was a nightmare because their internal communication is a joke and everyone kept passing the buck. The only couches available for that model were those two as they were discontinuing it and now I may know why.
But the real kicker was that on the second delivery, the delivery men did not use a dolly to get the couch into my house, instead they actually carried it and then placed it on my front step and flower bed in between carrying it. I was inside my house when they did this but saw them because I have wrap around windows. I also had to be inside to direct them because I have stone all over my front door and I was directing them while they were bringing in the couch… they were completely clueless and did not even speak English. I never thought in the moment that they were SO careless as to rest the entire weight of the couch on the front step and flower bed.
Later that night, I noticed my broken step and broken flower bed. I immediately left a voicemail for Lina, my sales person (who didn’t help me once throughout this entire process, she was just there to take my money and close the sale). Unfortunately, the store was already closed and I sent them an email, mind you, this was all still the SAME day as delivery. If you see the screen shot I attached, they actually disregarded me and told me that since I did not have video surveillance (seriously?!) and I didn’t contact them the same day as delivery (I very much did in email format and left a voicemail so they’re lying just to get out of it) that nothing could be done. So I had to pay someone $ 300 to repair everything their delivery men broke and I now had to find a new couch.
To say this store is unprofessional is an understatement, they are negligent and I doubt very much they will still be in business in the coming years.

Artefacto is not an average furniture store!
I see furniture from many high end stores but their design is very similar, no stock or option to customize items.
Visiting Artefacto was a pleasant surprise, the store is probably the largest luxurious store in Florida and the design is unique and absolutely stunning, it’s suitable for any sophisticated home.
My wife and I are been working with one of their consultants regarding our apt. and it’s been a real pleasure to see a truly qualified professional with know how in many aspects of creating a beautiful and functional home.
We were also surprised to have their architectural team measure our apt and fit all furniture with creativity and making sure all areas were perfect to every detail.
It is fair to say it is not only a furniture company,
We recommend Artefacto Aventura.

I had a great experience at Artefacto Aventura from start to the end.
We just received our new furniture and with Artefacto design ideas our place looks amazing.
Thank you Artefacto.

Horrible Experience!!! STAY AWAY. Don’t be fooled by the nice showroom!!! all items will reach your home defected, rusted, stained. Not only that they make it sound like a white glove service, the prices are unrealistically high and once you have an issue after you paid, forget about the high end greeting that you receive once you walked in. They will not take care of you or accommodate you. We still have damaged furniture at home. PLEASE SHOP AROUND BEFORE. Not worth even a third of what we paid!!! We found the same furniture for a third of a price!!!

Furniture is nice to look at but does not hold up… Definitely not worth the $$$. I now own an extremely pricey (very uncomfortable as well) outdoor chair that has completely faded in less than 1 ½ years. Artefacto did not offer to treat it or attempt any repairs. Quality is subpar.

Love my bedroom furniture thanks to Artefacto!

The furniture is outstanding. Coolest, most unique, high quality furniture I have ever seen. But don’t shop here if you don’t have the money. Custom pieces can take 2 – 3 months, but much of it is in stock so just ask up front what they currently have available. Delivery times are not wrong. They will stick to it. Long waits are standard for high end custom furniture coming from other countries. Theirs comes from Brazil.
I dont know what the deal is with the other review. Nobody was hanging out around the Cappucino maker. I was immediately approached by a sales person when I walked in, and she and her coworkers were hard at work behind their laptops handling orders the entire time I was there. The utmost in professionalism and courtesy from start to finish.
Bottom line is I have never seen cooler furniture, and it is worth every penny. Go check out the showroom either in Aventura or Coral Gables. You’ll see what I mean. And yes im a legit reviewer — go look at my other reviews. Gotta love Unilocal’s «review filter» filtering out the one good review here. Hopefully this will tip the scales and make things a little more fair.