Restoration Hardware

Nice decoration, luxurious furniture, the staff was very helpful and friendly to help you to choose the best chairs with the best price. They understood what did i need for my house. Edwin was the one helped me if you need just ask him to serve you, you won’t be disappointed

The staff here is incompetent. It’s easier to call the store in LA to get any needed help. In fact a couple informed me that they go in the store and look around while calling a different store and discussing options.

Terrible customer service at the Aventura Restoration Hardware. I attempted to return defective electronic candles and the response was abusive. Josh was rude and dismissive — and for some strange reason, he kept repeating he was from New York as though this made him more intelligent. The treatment I received guarantees that I will not shop at RH again. Of course, the products didn’t work anyway so it is no great loss.

This is the most incompetent restoration hardware I’ve ever been too. At the stores in Chicago and NYC they have there act together. Not the case here.
One of the employees, a short blond dude, was playing with a spinning toy when I walked in, he didn’t say hi or ask if I needed help… you can’t make this stuff up.
I was in the store for a good 15 minutes before anyone asked me if I needed anything. By that point I had found what I wanted, gotten out my phone, and ordered from the website.
I find it ridiculous that such poor customer service exists at a store where the price point is so high.
They need to clean their act up.

This place needs to get their act together! We have a trade account and have placed several online orders with the Aventura showroom, and everyyyyyyyyy single time, without fail, Restoration Hardware always manages to screw our order up! This last order though, has been a complete nightmare. We placed an order for 6 pillow inserts on March 21^st, and we have yet to receive them! And the story continues to change daily. First they had the wrong shipping address, then it was the incorrect billing address, then they claimed that it shipped, and got returned back to them. Mind you, they’ve NEVER once called to follow up or request additional information from us. We’ve had to harass them each and every day just to hear whatever excuse they come up with next. And the worst part, is that they’re not even apologetic or considerate about it. The sales woman who we’ve been dealing with has a really nasty attitude problem, and acts as if she’s doing us a favor by taking our phone calls. I just want to get my pillows and be done with this place. Their customer service is nowhere near up to par with the type of clientele they’re trying to appeal to.

Great furniture and accecories to decorate your home with. Nice rugs, couches, throws everything seems to be in neutral timeless colors, like greys, and beige. Modern/​contemp. looks.

I always find myself at Restoration Hardware at Christmastime, looking for the little off the wall gifts that you can find here at that time of year that you can’t find in any other store and that are SO appreciated. Like a telescopic fishing rod that fits in the car glove box that your kids can give to dad for those times he passes a river in Ireland, jumping with fish and says «If I only had a fishing rod»…

I decided to purchase the kensington Sofa 2 months ago.
They have private sales all the time. You just have to subscribe and you will get the emails. Usually 20% off. Like aI said ALL THE TIME.
I picked the sofa online, created my account and split the payment on 2 credit cards.
Total was $ 3,600.
They sent me an email explaining that my order was not going to be sent because there was a problem with my credit cards. I looked at my statements and I clearly see the charges. I call my credit cards (Citi and Bank of America) and bith tell me that they don’t know what Restoration Hardware is talking about. They were paid.
I call Restoration Hardware and explain the situation, and they tell me that on «their system» it shows as declined. She asks if she can cancel the first payment and do it again. I think sure that sounds logic. 4 days later I checked my credit card to notice I have been double charge. And the next days I received yet another email from Restoration Hardware letting me know my order will be canceled if I didn’t pay!!!
WTF!!! I called my credit cards and they called Restoration Hardware and we were put on conference call. The lady from Citibank explained to the RH representative that they had authorization numbers for those charges. That the charges were cleared many days ago. Eventually after many many emails, many many phone calls. I received my sofa. It came with one leg misplaced. Again many many phone calls, promises from supervisors to follow up on things and calls back that were never kept. I had to tip the delivery guys 3 times at the end of this whole deal.
I had to take time out of my busy schedule many many times. For a freaking sofa…
Their Customer service and organization skills are awful!
The sales people at Aventura are obnoxious. Not all of them. Mostly the guys.
If you are willing to buy from them, be willing to deal with alot of drama and cancellations, phone calls, emails, double charges. It seems to be the normal way of doing business if you read other reviews of them online.