Verizon Wireless

We were assisted by Devon who was courteous, attentive and friendly. There were a lot of customers but the wait was minimal. Not a bad experience.

Again I have an issue with Verizon Wireless. I’m 10 days (as of 2÷6÷14) away from my 2yr contract end date and have been having issues with my Droid Maxx…“chrome not responding,” phone calls connect but I can’t hear the other person, have to reboot, to name a few. Went into store, was greeted warmly by 2 young women at front counter and explained the issues (s) I was having and thought I could upgrade now since I was 10 days out… NO. «We can put you on Verizon Edge plan but we can’t do anything else.» Seriously?!
Again no other options were offered. How about a refurbished phone? This is how I received the current phone since I was having problems with my LG. Verizon needs to do a better job of training. Reps are too rigid. «We only have to honor the warranty.» That’s what I got the last time I had an issue with my phone. It took a contact from the District Manager and the Store Manager to resolve the issue… they contacted me shortly after my last review, were very apologetic, and offered solutions. Why can’t your store’s staff do the same thing?

I see the other two reviewers had a bad experience here. But I didn’t.
Have been a Verizon Customer for at least 20 years. I walked in today to upgrade my phone, and was waited on promptly and efficiently. Did she try some upselling for a case, service plans, and extras? Of course, they all do. But basically I had a pretty nice experience here.
Can’t wait to learn how to use all the phone extras I never had before.

Verizon coverage in Avon is AWFUL!!! I recently moved into a new house that supposedly had coverage (according to Verizon maps). Not true. Their maps are misleading, teetering on the brink of false advertising. I called to complain. Their solution? I could BUY a network range extender to use my Internet connection to get my phones working on Verizon. That would give me 5 bars, but at a cost of about $ 200. I refuse to pay more to get the service that I already pay for. So now I am stuck with about 6 months of a useless phone contract. Thanks a lot, Verizon.
The only reason their phones have good coverage in the store is because the tower is in the parking lot. Unless you live within walking distance of the store, forget about it.
Meanwhile, AT&T is putting up a tower at St. Matthew’s church. GAME OVER for Verizon.