Panda Express

Went the other day to get lunch and unfortunately had to deal with kenia. Asked for the Shanghai beef she said it would be 6mins said that was fine she rolled her eyes and huffed. She informed me that it was an extra charge again said that was fine. And again got the same attitude. When the food finally arrived I was checking the bag for sauces and again in her oh so pleasant attitude informed me it was there. Since I was already tired of dealing with miss I hate my job lady I left, only to find out no soy sauce and no teriyaki sauce for the chicken. Now I called and spoke to the Assistant manager and she informed me she is still training the un pleasant person. I guess kenia doesn’t realize that with out customers you have no job!!! And if you are still in training you might want to train on being a nicer person!!!

I’m amazed I’ve never reviewed this location. Guess it’s been awhile. But I had to write a review since I’ve been avoiding Panda ever since they started substituting corn in their fried rice due to the egg shortage. But I decided to give it a try. Got half fried rice, half chow mein, with honey sesame chicken and teriyaki chicken. Everything was pretty good. Even the fried rice… the corn honestly had no flavor. No taste whatsoever. I don’t know why they have to put it in there. Because it sorta looks like egg? Just leave it out! Geez. But the food was good. Had to wait for them to brew some more iced tea cuz it ran out. And they didn’t give us any fortune cookies. =\

So far i’ve had a good experience with the food. The only real problem here is either manning or the drive thru. It tends to get backed up anytime someone comes through the drive thru and people patiently waiting in line (who may have even been there first) are left waiting on the back burner. Not to mention some people even order meals online. It just seems like a lot to process for one shop. They could either use a better system to prioritize or hire more servers.

Always had our order right and the people are very friendly especially the blonde girl on Friday evenings, the wait times have never aggravated me to anger

Drive thu takes forever. Sometimes it’s okay. The food is okay, but not consistent. I’ve had really tasty food, and then almost burnt ones. Maybe it depends on who’s working in the kitchen. Who knows? It’s never the same. Bejing beef is my favorite.

I usually get bad service here but today was the worst. I decided I wanted some Asian food so I went by the drive thru because I didn’t felt like getting out, when I ordered they told me that the teriyaki chicken was going to take 6 minutes so I told them that was fine. After paying they asked me if I could go wait to the front because they had a line and I said that they did the same thing to me last time and that I never got my food I had to go in and get it. They assured me that it would not happen again, so I said fine I’ll go to the front. I waited for 15 minutes and I never got my food when I went inside to see what was going on they told me they gave the last of the chicken to someone on the drive thru and I had to wait again. At this point I was upset and I complained and asked for a refund but the manager did not cared or apologized. This is the worst I been to.

This is the slowest serving panda express I have ever been to. Four different visits here and every time it took more then 20 minutes to get through the drive thru. VERY slow.

Been here 20+times in the last year. Typically slow but today was the worst. 3 cars in front of me and it took 22 minutes to get my food. I was offers a 10% discount. Which would have been nice, but when I got home my order was incorrect. I was given the excuse that they ran out of cooked food. If that’s the case, where was the management? Where was the coordination making sure the cooks were on top of things? Not cool for lunch time.

This location is great. Clean and staff is friendly. If you pay attention to my entire Unilocal profile, I have been to several Panda Express locations. This particular spot is in a newer shopping plaza and is in a high growth area. I have been here four times, and each time I have not been disappointed. One thing about the whole Panda Express concept is that if you do not like the looks of the entrée or it looks old, ask them to make a fresh batch. They will. For a Chinese food chain, this location is great. I only give four stars as they drink area needs more attention and they should stock Splenda. So bring your own (this goes for all PE’s).

So they gave is an extra egg roll we brought it to their attention. They asked for it back then put it back on the serving tray after it was given to someone else. GROSS! Iced tea dispenser, no lid with bugs floating around at service of the iced tea. I brought to their attention. They said. «Oh don’t drink tea then» disgusting. Not recommended. Food was inedible after that. GROSS!‘nn

It was getting late and my family and I wanted something quick. Oh what a mistake. I quickly remembered why to avoid this place. The veggies where dry and weathered. When I asked for veggies I thought that would prompt the kid behind the counter to have the cook start a new batch, that was a negative. Again I did not have much time so I went with fried rice. When we got home I found the fried rice to be dry and crunchy. The cream cheese puffs were awful too. I’m glad I came back after a long break to remind me not to comeback ever.

While there are times the food is a little stale and dry, most of the time it is fresh and yummy. What trumps the food most of the time is the service. The workers here are very friendly and fast. Plus, their outside speaker works VERY well. I never have to repeat myself and they always get my order right. They usually don’t have specials but they do have new menu items on a regular basis.

I was on the way home from work and originally planning to stop at Blue Fin to get my Asian fix on. But they had to close due to a leak in the city pipe, the street was flooded. BOO! As I was driving home, I was racking my brain to think of a fast food Japanese. BLANK… nothing. So I continued to head towards home until I saw the Panda. Ok, it is not Blue Fin but it will have to do for now. Got the orange chicken, mandrian chicken, and fried rice. I know, it is NOT real Asian food but nothing good out on the West side.

Since I found Great Wall (35^th and Camelback) and Little Saigon (58^th and Glendale) I don’t like Panda Express. Plus my favorite SweetFire Chicken Breast is nothing but fried dough and not much chicken in it. If you want to spent $ 7~9 I’d rather want to eat dim sum at Great Wall or Phở noodle at Little Saigon, it worth to drive there.

If you ever wonder how bad fast food can get, come to Avondale. They’ve put us off Panda Express indefinitely due to:
1.) Incompetent help
2.) TERRIBLE food
3.) Creating the impression #1 and #2 are what people want, apparently in lieu of food.
And yes, we’ve contacted mgmt.