Smashburger

Conveniently located off the 101 or the I10 on 99^th and McDowell is a restaurant called Smash Burger. This restaurant puts a modern day look and feel to an old classic style burger stop shop. The seating environment was decent considering the amount of service during the dinner hours consisting of booths and tables, and the customers even had the choice of sitting outside as well. The place did have a welcoming aroma somewhat like a backyard grill smell. At first glance the restaurant looked pretty clean, but taking a closer look at the tables that had a greasy type texture that remained from previous customers made it seem otherwise. The menu had a vast amount of options to choose from, whether you wanted a beef burger, chicken burger, veggie burger, or even a simple salad was not out of reach. This restaurant is a little on the expensive side of things when it comes to the portion size as well as the quality of food. The fries themselves were overly greasy and doused with seasoning, and the burger itself was juicy and contained fresh ingredients but the patty seemed small. All the food here is made to order and is hand delivered to each table in an expedient manner with excellent customer service. I would say overall from my experience even though the service was inviting the price, environment, and quality of food make this restaurant a not a number one choice. The food itself is not worth the price as well as the cleanliness of the restaurant make it a very unattractive location for friends or family.

Nice staff but they wasted my time. I ordered a bacon cheeseburger and sweet potato fries. The fries were hot but the buns on the burger were refrigerator cold. The waitress handled it nicely as the cook remade my order.
Buns still cold, like a Subway Sandwich. I got a refund and an apology. Smash Burger has an aggressive radio ad campaign now and this location falls short. The staff really needs to get it together. It’s not the cleanest either.

I am a huge fan of smashburger but this location is awful. I’m not a person that complains much but their service is bad enough to make me create a Unilocal account. I’ve had 5 prior bad experiences at this location but kept coming in because I love smashburger and the other locations are amazing top to bottom. I placed an order to go and the place wasn’t busy but it took me over 40 minutes to get out of there. After 25 minutes they told me they dropped my burger and told cook to remake it and he forgot. The guy who is telling me this is laughing as he apologizes and said my burger is being remade. That’s right… just my burger. So I get my order and the burger is freshly made but my fries are over 30 minutes old and are cold. I am done eating at this location

Was not a good experience. The haystack onions we burnt and she (waitress) ask me, you don’t like them that crisp? My wife’s order was hold the mustard. Guess what, she got the mustard. She (waitress) said that’s the smash sauce. If it walks like a duck and taste like a duck it must be a duck. I showed the cashier a coupon for a 3.99 for the All American. Which is a discount of .40 cents which is almost insulting. She explained that the photo of the burger was not correct that it did not have lettuce or tomato but she would add it for free. Now that was nice but she charger me the regular price. I would not recommend this place to my friends. They gave me my .44 cents back.

I always come to this location and I was very disappointed this time around. The manager took our order and we asked to eat in but he still entered in our order to go. So by the time they figured out that it was our order and took it out of the bag the food was cold. It also had ketchup on the burgers when we asked for no ketchup.

Experience was great, staff was courteous food delicious and their fries yum yum. Brought my wife here for the first time she really enjoyed it and she’s not a hamburger fan, ate the entire thing never seen that happen before.

The cashier didn’t have great customer service. The fries didn’t look like what was on the menu (they came out super skinny no salt or any seasoning). And the burger I got was okay, the chicken was too thin for me I prefer more meat. The soda was good lol

The food is good and the staff was friendly. I ordered the grilled chicken avocado club, to go. When I got it out to eat the sandwich was a mess. The veggies were hanging off one side, the chicken was hanging off the other side. Once I took it apart and rebuilt it, it was fine to eat.

While I generally love this place, my visit today was less than stellar. When I arrived, the restaurant was steady, but not packed. In line there was one person ahead of me, no one behind me. Waiting for to-​go orders were 2 small groups (one couple, getting 2 burgers and fries and mom and 3 kids, just getting shakes). The reason I bring this up is that it took a small eternity to get my order.
My first sign of trouble was the mother and her children getting their shakes. The comment I should have queued on was, «Now kids, are your shakes worth the long wait?» I brushed that off… they’re shakes, they take a while to make 3. My next sign of trouble was a guy holding onto his burger and walking to the counter. Apparently he had ordered a Swiss and mushroom burger, and unfortunately for him, they forgot the mushrooms? I saw the counter girl speak to the cook and they both seemed to get a laugh out of it. When my order was finally ready, I didn’t check it. The only thing I changed was asking for no cheese on the BBQ, bacon, and cheddar burger. When I got home (about 10 – 15) minutes later, I was disappointed to see that literally the only thing on the Burger was BBQ sauce and bacon. The menu isn’t complicated, it’s not cheap, and I go there for quality. On top of the burger flop, the fries were about ¹⁄₃ full… I can live with that, but really? I tried to call the store, but the phone just rang and rang… so disappointed.

Got the bbq and bacon burger with the spicy buffalo fries the bbq sauce was great the burger was cooked perfect and the fries well lets just say I’ll be looking for the seasoning in my nearest grocery store kudos to smash burger… The guy with the batman watch and punisher pants…

We had never been here before and when we walked in the staff was rude and unwelcoming. There were maybe 6 families in the entire restaurant and EVERY table was filthy. Staff was just standing around talking while we cleared ourselves a table. This place is a joke and absolutely disgusting.

This was our first experience at Smash Burger, my husband and I came in here for a quick dinner before heading out to a hockey game.
You order at the register and they give you a number to take to your seat and bring your food out to you when it’s ready. While ordering we weren’t sure if the burgers included fries, so we asked and they are not included. While ordering fries we had a few options and were not aware of what smash fries were so we asked, the cashier just seemed annoyed which was pretty irritating as we haven’t been here before. Sorry if people ask you questions sir! But anyway, the prices are pretty steep and everything is ordered separately so it adds up pretty quickly. I think we spent about $ 26 for the two of us, each having a burger w/​fries and a drink.
Overall the burgers were good, my fries were cold but would have been great if hot. Service from the cashier was poor and didn’t really encounter any other employees during our visit. For the price of the food I would rather go to a sit down restaurant for a few more bucks.

Usually when you’re starving everything is delicious. Well this wasn’t. It was cold and a mess when I opened the wrapper. The smash fries were over seasoned and cold. I’ll give them two stars for good customer service. I will not be back

Amazing customer service paired with delicious food! Major kudos to the managers here. You’d think this would be a no-​brainer for food joints but not many managers are as hands on as these guys. They help at the register, bus tables, and even get on the grill! They’re handing out coupons, talking with customers making sure everything is great, it’s just been a great experience every time I’ve visited. Rosemary smash fries are the bomb too!

We love their food here but it’s a little scary when you look around and see how dirty the restaurant is, always. It appears the only thing they wipe down are tabletops. I wish they would clean once in awhile

Craveworthy Burgers and THE BEST Fries
I’ve eaten at Smashburger since they started the chain and opened in South Denver. Menu has changed some over the years, but I was super stoked when they moved into Avondale’s Foodie Corner at 99^th and McDowell.
Service is relatively quick and the people are only par for the course the times I’ve been into the restaurant. But the food… Oh, my carnivorous happy hoots…
Burgers are super tasty. Not huge, but the flavor, soft bun, and moistness are superb. The salads (yup, they have salads!) are also great to eat, though you can tell they aren’t health food by the salt and oil in the flavor mix. Probably the best two things on the menu though are the Smashfries and the shakes. The fries are frite-​style, crispy, and have the most wonderful blend of salt, olive oil, garlic and rosemary flavors. The shakes come in many options– all have the taste of heavy butterfat, and are perfectly thick.
Definitely worth a visit, or eight. :o)

This location started out great, but has gone hill a lot in the past year. The past 3 times out order was made wrong, and it took 3 times as long to fix it as it did to bring it out in the first place. Walls are dirty, holes or teared wallpaper on some. Staff ranges from frazzled to aloof to couldn’t care less. Today our burgers were brought out (wrong) and was told our fries would be right up. 8 minutes later our fries showed up, still missing out shake. Caramel shake came out with crusty chocolate on the glass. Place had flies and Mosquitos coming in every time the door opened. Burgers had no flavor, only half my bun had sauce. I don’t mean like only the top or bottom had sauce, no I mean literally only HALF of the top bun had sauce on it. So I cut my burger in half and only one half was moderately tasty (didn’t know they didn’t know how to use a spatula until I ate the ok side). Smash fries were pure oil & burnt herbs.
Seriously SmashBurger, you aren’t the only quick place in the lot any more, step up or step out. You sell burgers & fries, how can you mess up so much, so often!!!

Love the smash fries! They are also vegetarian friendly by offering a ‘no meat’ option or black bean patty instead! Highly recommend getting a shake too

A Better Burger
Smashburger is a good choice if your looking to have a casual lunch that is reasonably priced.
Smashburger offers a variety of burgers from which to choose, including build-​your-​own options. Smashburger has a variety of unique side dishes, to compliment your burger. In addition to the traditional fries offered at most burger places, Smashburger offers sweet potato fries, smashfries tossed with olive oil, garlic and rosemary, haystack onions, deep fried pickles, and veggie frites which are flash-​fried carrot sticks, green beans and asparagus.
The service is pleasant, the ingredients are fresh and the food is cooked to order; if you’re familiar with either In-​N-​Out Burger or Five Guys Burgers, the food here is arguably of similar caliber.

Glorious smashed meat topped with applewood smoked bacon, avocado, lettuce and tomato on a grilled gluten-​free bun (Udi’s brand). Served with a side of shoestring smash fries — tossed with a bit of olive oil and herbs — made for a great quick meal.
Too much food, so stuffed, but so worth it.