Thos Baker

We ordered a red airline glider chair a month ago, and it is a wonderful piece in every way. It is a lovely color, is extremely comfortable, and looks like a work of art. It is advertised as being a retro 60’s motel chair, and that is exactly what it is. Every time we have visitors, the sight and feel of the chair provoke a stream of lovely memories. It is the perfect accent piece to our garden, and we are looking forward to acquiring another identical chair before next season. Our order was processed and the chair was shipped within a week of ordering, and the assembly did not test the patience of anyone involved.

I spent over $ 4,000 with ThosBaker on patio furniture. My last order was for a teak bench and custom cushion. It took over five weeks to get it. They blamed UPS for the damaged cushion and claimed I hadn’t ordered the bench. I ordered it over the phone then… why would I just want the cushion? They never told me it would come in pieces. I had to hire a handyman and he couldn’t figure it out due to the limited and very poor directions. It looks terrible due to the plugs that don’t look like they belong on the furniture. When I called customer service, the man was very condescending and rude. I asked to speak to a manager and he hung up on me. For such an expensive store, they treat their customers terrible. He told me I should have read their website to know I would have to put it together. They sold it to me over the phone. It looks so bad and they obviously could careless about helping their customers. Don’t bother to buy anything from them! You will regret it.

Ordered pillows on June 1^st. Arrived a month later and they were the wrong size. Called right away and they said replacements would ship in another 2 – 4 more weeks! Still waiting… unreliable.; company not willing to push their resource to move up the making of our pillows. Summer will be over by the time the pillows arrive! buyer beware!

Avoid this company at all costs! I called them asking how I might purchase a replacement bolt for my Thos Baker chair — two and a half weeks before I hosted a garden party at my home. They promised to send it to me immediately. Well it never arrived. I called them several times to follow up and then when they admitted it was never sent they promised to send it overnight delivery. When I called to confirm that it would arrive in time for the party, it was clear they forgot… again. I asked them to send it fedex and that I would pay for it. They told me it would be done and they would call back to confirm. They never called… and the bolt never arrived. If they had told me they could not send it, I could’ve had time to buy another chair or a replacement bolt (which they did not respond when I repeatedly asked for the dimensions). Do not buy from Thos Baker!

Just bought a ton of great teak furniture for my deck from the Thos Baker outlet store between Bainbridge and Poulsbo. The stuff is gorgeous and really well made. I got a great deal at their outlet on some older stuff. Add lunch by the harbor in Poulsbo and it’s a fun daytrip Now I just need some sunshine for my deck.

We ordered a teak furniture set from Thos Baker Outlet. The staff was very friendly and helpful at the outlet store. We ordered a teak set at the end of August that was supposed be in stock and shipped within 2 – 4 weeks. Needless to say we received our furniture mid December almost 3 and half months later after much frustration with dealing with this company, no phone calls advising of the delays and no compensation. Upon receiving our teak set the condition of teak wood did not look new, the wood looked weathered, as it had been sitting in a shipyard for three months!