BakersFIT Training Studio

I started going to this boot camp based solely on location. I bought a three month boot camp package so I paid up front. One Monday afternoon halfway through the three months prepaid boot camp, I received an email dating they were eliminating the location I’ve been going to bootcamp and I could attend other locations. The problem is that all other locations are too far for me to commute at 5 a.m. So I called and the guy Michael who I spoke to did not care to hear about why I was unhappy and immediately offered me a refund of 35 to 37 dollars prorated. I called the next day to offer some feedback and check on when I would get the refund but he was less than interested in hearing any feedback. He said ha ha ha ha before I was even done with any of my sentences. You again offered me a refund of 35 37 points prorated. I gave it a week before calling back to check on my refund and he again told me it would get processed in 2 to 3 days. Today I got a email saying they refunded me $ 25 so I called. He maintains that $ 25 was the best he could do and he didn’t have to give me a refund after all. I asked him if he was going to make good on his word of 35 to 37 dollars and his response was yes ok thank you bye bye. This guy needs professional level course on interpersonal communication.

This is going to be long… but I promise it will give you some clear insight hopefully into the mind of. Bakersfit.
I went to Bakersfit to find out if this company was for me. What I came back with knowing or not knowing about the company, how I was treated and most importantly denied pertinent information I was seeking in-​person and made to feel inferior, ultimately prompted this review of them.
I’ve included quotes as well from the conversation I had with the trainer at Union.
It begins 4 weeks ago… I noticed in group pictures taken at a function what my mirror really wasn’t telling me. I was really overweight! And I needed help!
So I did a basic Google search of Boot Camps in Bakersfield. Bakersfit was one of the options. Because of it’s convenient location to my work and home, it was the obvious choice.
I checked out the website and their landing page was an overview with loud music that looped. I found it difficult to concentrate on reading because of the intensity of the music… finally I press mute.
The overview page did confuse me. Were they selling a nutrition product with benefits of private gym workouts, or a private gym with benefits of nutritional education?
Because I was seeking a Bootcamp experience I wasn’t for purchasing nutritional products. I don’t need them nor want them. But having this opinion, did it eliminate me as a fit? I hoped not. I really wanted the Bootcamp experience!
The website isn’t very clear by what they mean about the nutritional part of Their program. Not that I am against nutritional education! but I don’t want to be sold supplements or shakes.
To me pushing those kind of products are a «gimmick»
I was left to wonder is their nutrition counseling based upon meal preparation at home or supplementing it with products they sell to their members. (I still don’t know the answer to this question).
After leaving them 3 messages on their business line during a four week timeframe and no one returning my call, passing their location on the way to work everyday, seeing the parking lot empty and lights off, I was excited finally at 6:30 pm last night to see cars in the parking lot and lights on. I just happened to be driving by.
A guy who stated he was a trainer greeted me. I told him I had been trying to get ahold of someone for four weeks without success. He seemed irritated by my bringing that up and immediately said, «my name is… Your name? … Then «so what is it you are wanting?
The trainer deliberately avoided acknowledging his or the companies failure to do a simple callback. If you don’t intend to return my calls, why advertise it on your building?
His next question he asked me if I had gone to their website because all of the information I needed to know was contained on the website AND people who enroll in their program purchase the program online and not in the studio. Yes, I had. It confused me that’s why I am here standing in front of you.
Hmmmmmm…Well sir, it’s a true shame to discourage a potential client from the get-​go by pointing out to them a need to get the «real information» on thewebsite. Afterall. I’m here at your studio, especially since your Facebook and your merchantCircle account encourage to do just that.
After a 20 minute round and round getting nowhere conversation, about «gimmick gyms» my losing muscle in the past 5 years, and basically making me to feel under the scope… and his reference to my need to go online and check the information out, I was more confused and frustrated. Was this guy the owner… I hoped not. Because his grasp on the framework of selling his concept is thin, if so. And treating people like they are not important when they initially think that YOU are important to seek out is insulting!
This trainer told me the following and I quote, «We don’t have to help you.»
I took his words and demeanor as the following:
In other words if going to the website is too hard… if clicking and making a purchase is impossible ma’am, maybe we aren’t the gym for you. Do it our way or you don’t get to be in our circle. It’s that simple! I’m NOT going to collect payment or welcome you aboard here. Go online
«We are not customer service oriented» said the trainer, in other words he said they didn’t waste money to employ someone to greet people at their studio and talk about their program. The way they sell their program is online. You either get it or you don’t. And they aren’t wasting any time.
Yes, As the trainer said EVERYONE PURCHASES OUR PROGRAMS ONLINE. «We are not like 24 Hour Fitness.»
You’re right! 24 Hour Fitness would have in the very least greeted me warmly and wouldn’t have made me feel like I was an idiot for stopping by and inquiring. There really is no crime in stopping by but that’s what you made it to feel like.
Bottom line:
If you don’t purchase the program online, you may meet up with. Mr. Resistance at the desk. Buyer beware.

Great place to work out and great people to work out with. Bill has done an outstanding job with BakersFIT Studio. Their knowledge of fitness and nutrition shows in the results of their clients.